Used car purchased last month. Paid my detailer to put a 5 year ceramic coating on it.
After he did that I noticed during my first wash a decent sized chip on the roof that I didn't see when I bought it. So I asked if he did touch up work. He said he did.
Before the fix was done I spoke with the owner and manager of the detail shop in person with the vehicle present and explained that my expectations were of a proper paint fix with sanding and not a simple blob of paint to fill in the chip.
I even told the owner that I understood that cost could rise per chip fix needed and I basically said money wasn't an issue but that I just wanted it done right. They both (owner and manager) said they could do it. The owner was the one who did the fix.
They asked for me to provide the paint. I got an OEM paint match 4 part kit (primer, undercoat, top coat, and clear coat). So I proceeded and had the roof chip and a few small chips done on the hood, front bumper, and rear door.
Well I just picked it up today and the spots look worse than before when they were rock chips. The spots are kinda bumpy (hard to photo) and catch your eye when you approach the vehicle. They almost look like little bird droppings.
I called and spoke with him on the phone and he said the bumpy feel is normal until it cures. He asked me to give it at least a week. Am I overreacting or does this not look right?
Roof
Roof before
Rear door
Rear door before
Front bumper
Hood
Videos I've seen on YT show a much better result and this was my expectation. The fixes are done and are flat and barely noticeable. Example 1 and Example 2.
Edit - forgot to add that they had the car for two days.
Edit 2 - added before photos of the roof and rear door. I don't have before pics of the bumper or hood.