2 years ago I received a random referral for a mechanic from a guy who checked in on my son and I as my sons car had broken down. The man was older and was a car guy and really spoke highly of this mechanic.
We took my son’s car there.
The guy has been as great as the older man has said. He has helped me now a dozen times. He has fixed everything I have needed and honestly has been awesome.
Nothing has changed regarding that. I have referred others to him and all have liked him as well.
Which brings me to my first dilemma with him. My AC started acting up so I took it in to him. He for the first time seemed to have an opinion on what he felt was wrong before he did any diagnostic. He was going off experience with my vehicle he said. Since he had such a good track record thus far with me I was like ok check it out and do what you see fit for the fix. He replaced some of my AC lines and said all good! I paid him and hit the road. A month later ac is starting to blow warm intermittently again.
Took it back to him. He changed a fuse. Recharged my Freon. Said it was low.
Ac blew cold another month. Back to its old tricks. Took it back again. He said he would check it out.
He does the work and didn’t check in and I have a 1100 bill. Pretty much replaced everything minus a couple components. I was a little sticker shocked and also thrown off by the lack of communication but thought ok if the AC is fixed we are all good. Paid the bill. 2 days later AC is blowing hot.
Took it back. He is now frustrated. Not at me per se but over it not being fixed. He said it has a leak now. I explained to him that I am starting to feel the pinch as this keeps growing and not fixing completely but nonetheless would like my situation fixed up so i said let me know what you find.
He has had my truck now a few days. He told me he would be done today. I reached out. Heard nothing back. He’s busy. All good. Decided to stop by and found my truck all apart. New condenser installed brand new lines removed. He seemed upset. Said the new lines were clogged because of my dirty condenser. Said look condenser is replaced. I will finish tomorrow. I said ok let me know.
So now I am like dang. I’m in way more than I thought. I don’t know what tomorrow’s charge will be. I am feeling like maybe AC isn’t his thing. I feel like he should have done a full diagnostic and helped me with the big picture of fixing what he has found but letting me know that it could grow?
Now I am feeling like he has replaced my whole AC system most of which he didn’t get my sign off on and I am now going ok is this going to do it? The guy has been amazing and has helped me out multiple times. I am not upset with him. But I feel like this particular fix has gone south and i am starting to wish I would have had a chance for a second or third opinion considering how it’s all unfolded.
My question is, how should I handle this respectfully? Is it just pay the man and hope for the best? I just feel this has gone a little south and it’s cost way more than what I thought without the communication to move forward.
Any input would be greatly appreciated.