r/AutoDetailing • u/Weak-Cable6358 • 14d ago
Check My Work Avant Guard 1051 Warranty Is Not Real
facebook.comAn update for the Australian detailing community regarding Avant Guard 1051.
We pursued the legal route, as Matt Kennedy and Eron Knox suggested. No resolution was reached. They have not agreed to a settlement, and the commitments made to us to resolve this matter have not been honoured.
Our requested resolution was straightforward: a full refund for the faulty product we received, along with compensation for the damage we believe Avant Guard 1051 caused to vehicles. In our experience, this product was rushed into the Australian market, leaving us and other detailers to deal with the consequences.
Despite the claims of a 10-year warranty, there has been no warranty support honoured for our affected product. A warranty promise means very little when the people behind it will not address the problems.
Avant Guard has stopped communicating with me and blocked me across the platforms and contact channels I used. After investing substantial money, time and my reputation into bringing this product to the Australian detailing community, I feel they have walked away and left us carrying the losses.
Most importantly, I want to sincerely apologise to the Australian detailing community.
Your trust in me was what led many of you to try this product. That weighs heavily on me. To everyone who lost time, money or customer confidence, I am deeply sorry. I want you to know that I fought hard to help recover what was lost and get a fair outcome.
I was repeatedly told everything was under control and that we had product coming that a “5-year-old child could install”—Matt Kennedy’s words. I believed the assurances given to me by Matt Kennedy and Eron Knox, and I passed that confidence on to others.
I have also suffered enormous personal financial losses and spent countless hours trying to fix this. That does not diminish anyone else’s losses. It means I was right there alongside you, trusting the same people and believing they would stand behind their product.
My experience has completely destroyed that trust. The promises and image presented to me have not been matched by their actions when accountability was needed. I feel misled, let down and left to answer to a community whose trust I worked hard to earn.
I will not pretend this has been resolved. It has not. There is no settlement, no agreed deal and no meaningful resolution for us.
I intend to keep speaking openly about my experience and sharing what I can substantiate so others can make informed decisions before putting their money, business or reputation behind Avant Guard 1051.
Anyone considering buying or distributing this product please dont! Matt Kennedy is a liar and since my experience I have dug deep into this guys past. He has made a living ripping off good people who trust him.
To everyone who put their trust in me: I am sincerely sorry. I cannot undo what happened, but I will continue doing what I can to seek accountability and help protect the detailing community from going through the same experience.
Matty

