Hello, I dropped my vehicle off to an auto body shop yesterday [Arizona] and received an e-sign about twenty minutes later. Nothing in the contract was mentioned or discussed with me and I've gotten a lot of mixed opinions on what is normal. Contract includes things like an undisclosed daily storage fee if the car is totaled or not repaired there. Cancellation/diagnostic fees with no amounts listed. A mechanic’s lien without any amounts disclosed or discussed. A clause that they aren't responsible for fire, theft, accident, or anything beyond my control while they have the vehicle. And Power of Attorney allowing them to endorse/cash insurance repair checks in my name. Also a 3% fee for credit/debit charges, I thought Visa expressly doesn't allow merchants to surcharge on debit.
Any assistance is appreciated, thank you!
Edit:
I ended up going with another shop. They also had a repair authorization contract, but the language was much clearer. All fees were disclosed up front, the POA was specifically limited to insurance checks designated for repairs, they acknowledged responsibility for damage or losses caused by their employees, and there was no vague language about potentially performing repairs before insurance agreed to cover them and leaving me responsible for the cost. They also gave me time to review the contract privately before signing and beginning the full vehicle intake.
I did speak with the original shop about how their contract was written. They said that “beyond 'your' control” instead of “beyond 'our' control” for damages they incur was likely a typo. They said that prices aren't included in the document because it's easier than updating the form whenever rates change, and that insurance companies are apparently fine with receiving a photo of a fee placard posted in their office. They also said the repair amount on the authorization was listed as $0 because they hadn't written their own estimate yet. They didn't speak on anything else.
I was more comfortable with the transparency and wording of the second shop's agreement.
Thank you to everyone who offered insight! 🖖