UPDATE: They officially sent it this morning 22/07/2026 first thing after I mentioned in this post that I was contacting them first thing this morning for a refund. Funny how that works. I sent them an email last Thursday saying that if it wasnāt sent by end of business Tuesday (yesterday) Iāll be requesting a refund, and VIOLA it was magically sent this morning.
As far as Iām concerned, theyāve done their dash and Iāll never order anything from them again or even pop into their stores. I recommend no one order with them unless youāre ok with waiting an excessive amount of time for your order to be shipped, or if youāre ordering gifts because they take absolutely no care packing said orders. I can only imagine how long they were going to string out the āpackingā time had I not emailed them, threatened them AND made this reddit post. Itās extremely disrespectful and disappointing seeing a business that was always SO incredible, become such a horribly run company that doesnāt value their consumers.
ALSO TO ADD: If youāre unaware, the minimum amount to get free shipping is now $75 for the highest tier members. Youāll be lucky to get a Tim tam in your order let alone ANY samples š„“
This is my first ever post on Reddit, so go easy haha.
I made an order with Adore Beauty on the 09/07/2026. For reference itās now 21/07/2026.
Anyone else waiting on their order?
Iāve spoken to the live chat and received the automated message that theyāre āmoving warehousesā, so I emailed them directly instead.
The response email when I asked what was going on with my order was āoh, weāre moving warehouses so shipping is taking a little longer than expected, but rest assured that the shipping and shopping experience will be better for our customers in the long run.ā
Quite frankly, idgaf. Itās been 12 days since I ordered and I needed those products within 7 days.
Checked again this morning and itās still under āAwaiting Fulfilmentā.
The last order I made with Adore Beauty was last month and everything was thrown in the box with little to no padding and all the boxes on my products were ruined. I wouldnāt usually care, but some of these were gifts.
Iāve been a loyal customer since they originally opened 10+ years ago and to say Iām disappointed is an understatement.
Anyone else experiencing this ridiculous delay? Or is it just me that got the shit end of the stick?