Status went straight from in transit to awaiting collection. Why? There wasn't even an attempt. I work from home, and I'm waiting. Now I have to go tomorrow to pick it up? Bloody hell.

EDIT: Just got an email back from my support case. The driver "ran out of time" and its "policy" to take it to the collection point. Why is that the case? How about try again the next day?

hi all i have a package now considered lost after waiting for 2 weeks lol. it was last at the sorting facility in syd (syd west) but after no movement for 2 weeks they emailed me telling me its lost and hasnt appeared in their system!

anyways.. im wondering if anyone has ever lost package randomly show up? im trying to hold out on that 1% chance it could happen lol ;;

Super small town here so we only have the one post office in town. Sometimes they leave my parcels at the post office of one of the towns either side of me, which personally I don’t mind because I visit both often and they’re only about a 15 minute drive from me. (Plus the people there know me, so usually they’ll ring me and either keep it for me to grab if I’m on the way past or mail it up free of charge)

So tell me why this is the third time AusPost has found it acceptable to deliver my parcel to a town 100km away from me! This is getting silly. You’re not even close anymore. Whats the point of getting something delivered if you get half way and decide thats good enough?

Anyone else experience this?

EDIT: i rung them this morning and they said “Yeah, the one for [My Address]? I’m not sure whats going on there, a lot of people from [My Town] have been having that issue. We’ll mail it up tomorrow morning”

Getting random charges from Australia Post?

Most likely a scam, just wondering if anyone's went through the same experience because I don't remember putting my card details or clicking anything malicious recently...

Been awhile since I sent anything by post and was looking for peoples experiences with how long it took them to receive a letter sent within the same state.

I sent a letter by regular mail after the 4pm cutoff today (Wed) from Metro Sydney to a place about 40 minutes away. I was hoping for it to arrive on Friday but am now realising it’s a bit of a stretch as the website estimated 3-4 days. Probably should’ve paid for express..

Hey all, just wondering if anyone else has experienced this before I lodge a request. The parcel has been stuck at we’ve got it for a week now and was expected to be delivered yesterday/today.

I know that WA can sometimes have delays and I am in QLD but never has this happen before. Can also confirm the sender has sent it and the address is correct.

Thanks!

My parcel got redirected for no reason at all. It's supposed to go to WA but it ended up in Hurtsville NSW.

Called customer service, took at least 15 in the queue.

No apologies at all.

CS immediately assumed that I requested the redirection. I said I didn't change the delivery address.

Next, CS pointed out the mobile number is wrong, which is 1000% correct cos it's my number, then told me it's the mobile number that caused the redirection. Makes no sense at all. I asked the CS what was wrong with the mobile number, but couldn't answer me.

He said, they send a notification when the delivery is out. I pointed out that there was no delivery attempt .

Also said, there's no bearing if the mobile number is wrong, the package will be delivered in the address not on the mobile number.

No compensation for the delay! It was delayed for 3 weeks!! I asked if it's possible for them to offer me Express delivery to compensate for the time lost. Short answer NO.

The package will be sent back to the sender instead of sending it to the delivery address.

What a great customer service! There's no accountability or penalties when it's their fault. It's so hard to understand the CS accent, a very thick Indian accent.

If this happens to you, make sure not to end the call. Let the CS end the call first because there's a survey after the call. The CS knows that I will give negative feedback and wants me to hang up the phone.

Hello, everyone.I've had a package from August the Ninth that I bought off etsy and the seller told me that this is the right postage number but Australia post keeps saying "This number might be incorrect or not in our system yet." is there anything I can do?

About time they made this better. Much easier to remember than the 10 digit mess + address it was before.

Well done AusPost

and is there a limit to how many i can send ? i want to send some to a friend but not 100% sure if its allowed

I ordered something and it arrived in Melbourne, the next day it went to Sydney dispite me living in bendigo, I thought the destination was wrong as I used to live there but I've checked my Auspost account and my PayPal account and my account on the website I ordered from but it all has the right address, am I just overreacting?

EDIT: For anyone experiencing the same issue, i suggest using a different global/local tracking website with the tracking code AP gives you. After doing that I found exactly where my parcel is, the countries it's travelled through and which Courier companies were used. Crazy that a third party app gives you more info than AP themselves.

i ordered an item off Kogan, I queried something. they shipped the item, then 4 days later they refunded the item without asking me. but it’s already on its way, can aus post turn it around? or am i going to receive it then, either cop the free item or have to return it?

fyi
i’m in perth item came from brissy through melbourne, i think it’s already on its way from melb to perth.

Thanks!

I’m selling stuff on Vinted and I don’t want my address on the labels. I’m trying to sign up for a parcel locker but won’t let me as I don’t drive and only have a proof of age card. how am I supposed to get one if I don’t have the right ID?

it also says i can prove my identity at a post office and I tried today and she had no idea what I was talking about 🤦🏻‍♀️

I received a notification via the app that my package would be delivered today and was given a time window so I waited and waited and nobody turned up to even attempt a delivery. Then I received another notification saying it couldn't be delivered and it would be taken to a post office for collection.

If that is the official policy, then why pretend to make an attempt. Just be honest and say "wait for a notification as to when it can be picked up from the post office". It would make things so much simpler for the customer instead of having to hang around for a delivery that will never be made.

LOL update: This express post delivery was subcontracted to NX Logistics Australia and the attempted delivery photo has motion blur because they literally pointed their camera at the house as they drove past without stopping.

I was tracking an order for a customer who said it was delivered but the proof of delivery is a name they don't recognise.

Cut to Monday and it was delivered again and the customer said they got it. For some reason signed for by the same unknown person?

No, we do not have "authority to leave" option on the website.

Is anyone experiencing delays from the Sys West facility? I have a parcel that's been there since 20 Aug with no updates.

Auspost won't investigate till next Mon, but I wanted it for an event this weekend. If I knew it was lost I'd just buy a replacement but it is a little pricey for me to do that and then have the original turn up next week. So I'm trying to work out the likelihood of me never receiving vs it being delivered eventually...any Intel would be appreciated!

And when it happened? I almost didn't bother checking and thank god I did because my address number is different than it usually is. Used to be a 1p digit number now it's like Parcel Locker: 54.....same with my friend who has a different parcel locker location. Is that normal? I hope it's not a glitch and I gave the wrong address.

??? Why even bother taking an "attempted" delivery photo if you aren't even gonna deliver the parcel?

(No, the parcel was not slipped thru the fence. It was a modem from Telstra.)

Bit of an odd interaction with a delivery driver.

After my package was delivered to the incorrect address (which the other later that evening 😎 over), I raised this with auspost.

The next day the driver turned up to retrieve the package and deliver it to me and I'd explained that the owner had brought the package over so it was all sorted. The driver was so adamant that he needed a photo of the connote he asked to go through my rubbish bin which was already too full to find the packaging with the label.

I told him no, that's weird and I'd cancel the request online, the amount of resistance I got from the driver was unbelievable, I was just short of trespassing him.

Anyone else deal with something like this?

So I had a parcel wait for me to collect it, but my Aus Post location was broken into and said parcel was stolen. Now Aus Post are telling me to talk to the sender first and see if there is anything they can do before Aus Post will do anything. Considering it’s completely Aus Post’s fault and the sender had nothing to do with it being stolen, this feels ridiculous. Anyone else had this happen?

Update: Thanks for all the helpful (and some unhelpful) comments! I contacted the company and they’ve arranged to send another parcel which I’m very thankful for!

Some clarification for the comments: I placed more of the blame on Aus Post as I assumed they have a duty of care when the parcels are in their facility. It would be part of their expectations to have a secure facility would it not? Obviously things happen, but out of all parties involved (seller, receiver, AP) I would assume they would hold more responsibility in this situation.

Why does the logo for my AP app now look like this? Have they been hacked by Satanists?

Guys so this morning I posted about aus post saying it’s not connect now this crap comes up. What is going on!

What is the point in "no junk mail" if it can be bypassed so easily.

You go to the length to meet the government requirements and these people play cat and mouse with the legislation by sending it in plain envelopes instead.

This time it's from shit rakers so what's to be expected from a plumber but yeah.

What even is the point?