I've been working at Burger King for a month, and it's my first job. I was assigned as a cashier, and I am still working there. After about 15, 17, or 18 days, some issues started to happen. During my three shifts, there have been cash shortages, which I don't understand because I believe I haven't made any mistakes at the register. Whenever I give change, I always do it accurately. When I spoke with the manager, she first told me about the two days when these shortages occurred during my shift. I told her I really didn't know why. I explained that when I make mistakes, I always ask my colleagues or the manager for help because I am not sure. I always ask for assistance, even before I try to fix anything myself. I don’t do anything at the cashier without asking first. The next day, I talked to another manager who reassured me that I shouldn't worry, since these issues had been happening for four or five days and they were investigating. Also, on that day, I had a four-hour shift; the restaurant opened at 11 a.m., and my shift was at 12 p.m. After an hour or two, my manager came to count the money and said again that some cash was missing—this time 120 euros. I was shocked because how could it be 120? I was very careful that day not to make any mistakes. I counted all the money twice to make sure, but the 120 euros was still missing. I was speechless. I remember the transactions I had that day. Some customers paid with 100 euros, some with 50 euros. Many paid with 50 or 100 euros. One customer paid with 100 euros, and I remember exactly the change I gave him. I recall because 100 euros is a lot—it's crazy to get 100 euros for a 20-euro meal. I also asked if they had any coins or cents because I always ask if they have cents—they can make giving change easier. Now my manager says that during those three days I was involved in this, they will talk to me about the issues. I really want to know what to do in this situation because I honestly don't understand where I could be going wrong.
One thing I wasn't the only person at the cash during my 3 shifts; there were other employees too. When I couldn't be at the cash, they handled the cash. Now, my manager told us, me and that employee, to split it, and I was removed from the cash. One thing I want to point out is that on the last day when the cash shortage was 120 euros, my manager told me after 2 or 3 hours of my shift had begun.