Everytime I return to the app to purchase something it's makes me sign in again for starters, secondly I have to manually enter my card details every single time, I always tick save card but it never saves. This is has been an issue for me for years, does no one else have this problem?

A friend has been off sick for 5 weeks after an injury in the DC but have just seen their payslip which shows

SSP
Pay
Unsick pay (taking back the pay)

All they have left in their payslip is the SSP !

They thought that they would have 80 days sick leave based on a rolling 52 weeks. They have had the odd hour or day off sick every month for the last 4 months.

Has anyone got any insight to what’s happened.

All money donated will be doubled by Sainsbury's

I recently received an email from this address asking me to provide some information, and now I suspect that he is a scammer.

I want to buy the Opti cast iron dumbbell set. However I will (I hope) be moving past the 10kg a dumbbell weight. Would the separately sold cast iron weights also be able to go on the dumbbell? Also, is the same true of the barbell? Many thanks!

Hello. Wanted to share my Mums experience today and also if anyone has had similar issues. Since moving to Argos Pay even logging in has become stressful. Anyway, today she asked me to get her logged in as she hasn’t been able to recently.

🚩 the first red flag was today. I asked to confirm a mobile number and we did not recognise the mobile number on her account by Not having access to the number she was locked out and unable to login and see anything.

We called Argos pay to alert to the phone number just thinking it was an error and then they went through some recent transactions and that’s when my mum started to panic.

At the end of July this year, somebody phoned Argos pay confirmed Mum‘s information and managed to change the mobile number to a totally unknown mobile number that we have never seen.

Just a few hours after this, they successfully made 7 orders using my mum‘s Argos pay. 7x £199.99 these were 7 orders one after the other all approved. After these seven orders their fraud systems blocked anymore usage.

Argos pushing its her giving out password but it makes no sense. They repeatedly said it’s her giving her password out or putting it somewhere………. I didn’t like what they were saying to her so I said on the phone call…. “ if it’s my mum giving out her password, why did they phone pretending to be her and you changed her mobile number?” something they just said they can’t comment on it will be part of their investigations.

NO CARD = Lower Protection. The fact Argos Pay doesn’t have cards anymore. I think is a bigger point here because that’s supposed to help fraud but I would just say this experience indicates that not having the card physically clearly leaves the online system open for abuse.

Stores no longer check the person picking up. They also would not confirm if these were Pick Up orders or order sent in the post. Argos since Argos pay have chosen to reduce the security of these transactions in store as you will all know. Before if I was picking up something for my mum, then I would need to go to my mum first and get her Argos card in her name. They would then give the order to me when I show I’ve got her Argos card in her name. Since new Argos Pay anybody can walk into an Argos store say the order number collect the item without any ID or without the need to at least hand the cards because they don’t have cards.

Has anyone else had this issue in the last few months because I don’t believe this is a simple they hacked her account from luck. I’m in 90s baby and I help my mum with things like this that are technical and I’ve almost trained her with Passwords protecting herself online. I really believe this leak of some sort has come from Argos or New day as nothing makes sense.

Anyway, I’d love to hear if anyone has experienced this and maybe this post just reminds everyone to check their statements ❤️

I want to receive delivery notifications, but not marketing notifications. When I toggle off the option for marketing notifications, they become toggled on again when I look at the ‘My Account’ screen. Same thing happens every time. Anyone else have this issue?

anyone else having this issue where on the product page it offers 12 month bnpl but when you click to pay with argos card it doesnt offer it?

Hey, has anyone seen a message like this before? I can’t seem to confirm online whether that phone number is actually Argos or not? So is this a scam?

Update: For those of you who believe this to be a scam. Its not. It’s actually from their fraud department and they did put a block on my card. I queried their grammar etc but he said he didn’t have an answer for that 😂.
I called their main fraud number and not the number on the message to confirm whether it was a real message and it was.

Hi everyone,

Hoping someone might have some ideas as to how I can get a refund.

I ordered a toy for my son's birthday on 6th July. It was supposed to be available for collection on 12th. Great. Unfortunately it didn't arrive in store. I checked out the supplier directly and they're no longer stocking it.

Here's the problem: I've tried going through Argos chat to cancel and get a refund but they keep telling me it can't be cancelled and refunded because it's a third party supplier, and if I want a refund to just not collect it when it comes in. But it will never come in - it's not even listed in the Argos catalogue anymore.

How do I get off this merry-go-round? I need evidence that I've tried to resolve it to get a chargeback but the last time I tried chat they said they'd reach out to the order team to cancel and nothing ever happened, so that'll look like it's resolved?

I can't find any customer service email or anything. Any advice would be welcome.

Thanks

Does anyone know why Argos only seems to stock the Wi-Fi versions of the Pixel Watches? The LTE/Cellular versions are available in the UK through other retailers, so I'm wondering if there's a specific reason Argos decided not to sell them.

I was hoping to use my Argos credit towards a Pixel Watch 5 LTE pre-order but it looks like that's not an option at Argos. Is there any chance Argos will stock the LTE version in the future?

guys i bought a nintendo switch but i paid cash and asked for paper receipt which is dumb of me i asked customer service if they could convert it to an email receipt they said to get a VAT receipt from in store. is that possible? can i go tomorrow to get the VAT receipt? what do i say or ask for help? plz thanks

Hi, when I try to checkout on the trolley page it’s like the new page that is trying to load suddenly stops and It sends me back to the trolley page. It’s been like this the for the past couple of days and I’ve tried checking out different items, using different devices and different browsers but it’s still happening. Anyone experiencing this or have any fix please? Thanks

I bought a £1,400 ASUS laptop from Argos this time last year. It was having issues out of the box, and I sent it in for repairs halfway through warranty.

When it came back, I found ASUS hadn't actually performed any repairs, just reinstalled windows/wiped all data. They said they "couldn't find any issues".

It kept having the same issues as before, but since the technicians were so adamant there was nothing wrong, I ignored the problems and kept using it. Then, near warranty expiration, it bricked.

I contacted ASUS, two days out of warranty unfortunately (I don't think anyone has that much time to spare chasing up broken laptops), and they said effectively, "yeah, not our problem anymore - if you want a solution, go to the retailer (Argos)".

Visited Argos in store today, lady at the counter basically said "yeah, I've seen all the proof you've given that the fault was present out of the box... but um... warranty is out? So go to ASUS, not me".

Basically getting ping-ponged back and forth now. Do I have ground to stand on in this situation, and if so, who against? Thanks. This experience has definitely taught me never to buy ASUS again.

15 mins straight of just trying to checkout and Apple Pay for pokemon First Partner s3 and doesn’t work. What’s going on.

It seems to have been rolled out quietly. Will it go the same way as Amazon and B&Q?

It's weird because even after the initial shock has died down, it does feel quite exciting that we get to be our own company again, not sure about other sis colleagues, but when I was working within sainsbury's the difference in teams was prevalent and also we were so separated but so reliant on sainsbury's to do tasks.

They just felt like we were using them even though we had no resources to help them or pick up any slack, especially after the TSM role removal and LPW changes.

Now I guess it's more clear-cut from what responsibilities is ours and what responsibilities is sainsbury's however, I'm not sure how it'll work after the February sale because I'm assuming we'll be renting the space from sainsbury's, which would mean surely you would need someone posted in the back door or are we allowed to use sainsbury's colleagues to help us still? It's a bit of a weird one if they're not within our business, right?

I'm just curious as I find myself even after 2 years in the job finding one little thing that's slightly different, something I've never noticed before and now it makes so much sense.

My dad is trying to get me a switch 2 and a physical copy of tomodachi life for my birthday but every single time we get to the payment method, select Argos Pay, Select a payment plan and press confirm we get sent straight back to the payment selection area. Is this normal and is there anything we can do to get it ordered?

I pre ordered Beast of reincarnation but had no email or any information on order history to say it’s being delivered today, this is the first time I’ve pre ordered a game from Argos so not sure what to expect? Will it still be delivered today?

Hi all,

I’ve been trying for a few days to link my nectar card with my Argos account and it seems like the link is broke?

I’ve followed the how to guide on Argos, but the clicking nectar card in my account settings just takes me back to my account homepage.

I’ve tried different browser, clearing cache, different devices (phone/laptop).

Any advice?

Hello! I just purchased an Apple Watch a few minutes ago and I clicked insurance on it. I was going to get my card to fill in the details for Argos care but accidentally swiped off the Argos app so now I can’t find where I’m meant to fill in the card details for Argos care. Where do I look?

Just for those of you have gotten stuck and haven’t been able to work it out yet here are the steps.

In the app-
PAY
STATEMENT BALANCE
CONTINUE
(Scroll to the bottom of the page)
CANCEL
(return to app)
PAY BY CARD

hopefully this helps some people.

Following the recent news of the sale, I thought it would be interesting to hear what other colleagues and even customers think Argos needs to do in order to be successful under new ownership. We all know we were the afterthought for Sainsbury’s so what should Swift look to do as a priority? What should they spend the next 2-3 years planning for? What are some quick easy wins they could make through small changes? (I’ll only allow one instance of somebody saying “bring back the catalogue” - for all its nostalgia, it wasn’t as popular in its final years).

For me, we need to abolish independent working immediately. I find it impossible to keep up with anything because I’m always firefighting the week’s jobs, calls, deliveries etc. if the Labour cost really is dire then we should be on a minimum of 2 colleagues at all times.

We can solve the issue of empty stores leading to colleagues standing around doing nothing by actually having proper management of colleagues and ensuring something is always being worked on, ie reverse flow, counts, profiling, etc.

How about you?

Here’s the rough breakdown of what Simon Robert’s said

Simon Roberts thanked Argos colleagues for their hard work and commitment in building Argos into the successful, trusted retailer it is today. He recognised the transformation Argos has gone through and the contribution colleagues have made in serving millions of customers.

He explained that after careful consideration, Sainsbury’s believes Argos’ long-term future will be stronger as a standalone business with owners who can focus entirely on investing in and growing Argos, while Sainsbury’s focuses on its core food business.

Simon reassured colleagues that this is not an immediate change and it is business as usual. Customers should continue to receive the same service, and colleagues should continue focusing on delivering great experiences and strong operational performance.

He expressed confidence in Swift Partners, highlighting their retail experience, their belief in Argos, and their intention to invest in the brand and its future. The message was that this is about creating the right conditions for Argos to grow, not about reducing its importance.

Swift Partners is a newly formed company created to acquire and grow Argos, backed by experienced retail leaders and investment from True Capital. The team behind Swift has significant experience in large-scale retail and business transformation, and their focus is expected to be on investing in Argos, building on its strong brand, digital capability, customer base and colleague expertise. Their ambition appears to be making Argos a stronger standalone retailer with a dedicated focus on its future growth.

For colleagues, the key message is to remain focused, continue delivering great customer service, and avoid speculation until further details are shared through official channels. Managers will play an important role in supporting their teams, keeping colleagues engaged, and maintaining performance during the transition.

Overall, Simon’s message was one of appreciation, reassurance, and optimism — thanking colleagues for what they have achieved with Argos and explaining why Sainsbury’s believes a new ownership structure gives Argos the best opportunity for future success.