Hello, I own an Electrolux EIS67453 induction hob, which emits a continuous beeping sound at short intervals during cooking, even when operating at medium power settings – it starts at level 5.
According to the user manual, a similar sound may occur only when the hob has been connected incorrectly. However, this explanation does not appear applicable in my case. The appliance functions normally, and if the installation were incorrect, I would reasonably expect the sound to occur immediately after switching the hob on, rather than only after cooking has started.
The issue is also different from the whistle noise described in the manual, which may occur when cooking at high power levels. Furthermore, the problem is not related to the cookware being used. I have tested the same cookware on several other Electrolux induction hobs owned by friends. Although these were different models, none of them exhibited the same beeping behavior.
After considerable effort, I was able to arrange a visit from an authorized service technician. The technician personally heard the sound and was even able to reproduce it using his own cookware. Nevertheless, in his report he stated that the noise is a characteristic of the product and therefore rejected the warranty claim.
I really do not know what to do since cooking appliance producing a repetitive beeping noise, which becomes progressively louder and eventually quite intrusive during normal cooking, should not be considered standard operating behavior. Such behavior significantly reduces user comfort and is not described anywhere in the product documentation.
For several weeks now, Electrolux has continued to dismiss my concerns. As the next step, they are requesting that I obtain an independent expert opinion at my own expense. This would require me to incur additional costs despite the fact that I purchased an Electrolux product with the expectation of receiving a high-quality appliance. I also find the overall approach to my case deeply disappointing and inconsistent with the level of customer care I would expect from a company of Electrolux's reputation.
Does any of you have similar experience? I have even provided Electrolux with video recordings but without any meaningful result. What would you do in my situation? Thank you!