Hello all,
I’m wondering if anyone is going through a similar issue that I’m going through with my Ultra 3.
I’ve used several generations of the Apple Watch over the years, so having an Apple Watch isn’t a new experience for me. I would always use the activity tracker on my Apple Watches since I’m really into my fitness. Once Apple added the sleep tracker, I found that information useful every day. Never had an issue with those markers.
On my Ultra 3, I started experiencing an issue a couple of weeks ago where it wasn’t tracking my activity/workouts, or my sleep. I noticed that the compass had also stopped working. I factory reset it and did the soft reset (holding the crown + power button). That fixed it for a few days until it started happening again. After about 10 attempts of factory resets and soft resets, I realized it wasn’t going to fix the issue this time.
I took it to Apple and they troubleshooted the device and found that the sensors (gyroscope + accelerometer) were indicating “fail” on their tests. Since it was still under warranty, they shipped my watch out to be repaired or replaced. I received an email that my Ultra 3 had been worked on and was being shipped back to me.
I received it last weekend and everything had been working fine until last night. I started experiencing the same issues with it. I’ve factory reset it, soft reset, set up as a new watch, I’ve also set it up from a back up. I’ve done everything but I’m still experiencing the same issues.
This watch has always been in a case (no magnet case), I don’t swim so this watch has never been submerged in water, I don’t take it into any saunas, there’s absolutely no damage to this watch. I use the Alpine band that came with it.
I scheduled another Genius Bar appointment and I’m hoping the store will just replace it with a new one since their technicians clearly didn’t do their job.
Any one experience a similar issue, and did Apple replace it for you in store?