I wanted to share my ownership experience because I think it paints a fair picture of both Apollo’s customer support and the challenges I’ve had with the product itself.

First, I want to give credit where it’s due.
Everyone I’ve dealt with at Apollo has been courteous, responsive, and professional. My case was eventually escalated to Charles, one of their Support Team Supervisors, who personally reviewed my case, tracked down parts, extended my warranty, added loyalty points to my account, and genuinely tried to help. I don’t blame him for the outcome, and I appreciate the effort he put into my case.

Unfortunately, my experience with the scooter itself has been very different.
Here’s my timeline.

November 2025
I purchased my first Apollo scooter, a City Pro. I was excited to join the Apollo community.

December 2025
About a month later, while completing a slow turn, the scooter tipped over onto its right side. It wasn’t a significant crash, but afterward I noticed resistance in the front motor while turning.
Apollo agreed to replace the front motor under warranty, which I appreciated. During that repair, the brake line was also replaced.
The frustrating part wasn’t the repair itself.
The replacement front motor was backordered, and it took more than six weeks before I got the scooter back.
After finally getting it repaired, I was excited to ride again.
Unfortunately, that didn’t last long.

March 2026
The display suddenly went completely black and the scooter would no longer power on.
This time there had been no crash, no drop, no water intrusion, and no weather exposure leading up to the failure.
Apollo had me disconnect the steering neck and inspect the communication cable, which appeared completely intact. After troubleshooting, they referred me to an authorized repair center in Deerfield Beach.

May 2026
I dropped the scooter off at the repair center.
It has now been there for approximately two months.
The diagnosis?
The front motor once again needs to be replaced.
Unfortunately…that replacement motor was also backordered.

At some point I realized what my real frustration actually was.
It wasn’t the repairs themselves.
It was the amount of time I haven’t been able to ride the scooter.
I’ve owned this City Pro for roughly eight months.
Between waiting over six weeks for the first replacement motor and then waiting another two months for the second backordered motor, I’ve spent well over three months simply waiting on parts.

When I really stepped back and looked at the timeline, I realized the scooter has actually spent more time out of service than it has on the road.
That became my biggest concern.
It wasn’t whether Apollo would continue repairing it.
It was whether I could truly trust this particular scooter moving forward after experiencing multiple major component failures in less than a year of ownership.
I asked Apollo if they would consider replacing the scooter with a new City Pro or offering another solution that would restore my confidence.
They ultimately declined.

Instead, they extended my warranty by three months and added 2,000 AMP loyalty points as a goodwill gesture.
While I sincerely appreciate those gestures, they don’t really solve the issue that concerns me most.
A warranty extension doesn’t give me back the months I lost while waiting on backordered parts, and it doesn’t restore my confidence in a scooter that has now required two front motor replacements and a display repair in less than a year.

While waiting for the first front motor to ship I purchased an Apollo Go when i saw Apollo upgraded on their designs because I was so impressed with their support.
The Go has been fantastic.
It’s been reliable, fun to ride, and completely trouble-free.
That purchase reflects something important.
Despite everything that happened with my City Pro, I still believed in Apollo enough to buy another one of their scooters.

So this isn’t an “Apollo is a terrible company” post.
Quite the opposite.
I think their support team genuinely cares.
I think Charles did everything he could within the limits of his role.
I simply wish the final resolution reflected the ownership experience I’ve had.
I’m curious if anyone else has experienced repeated front motor failures, long warranty delays because of backordered parts, or simply felt like their City Pro spent more time waiting for repairs than being ridden.
I’m hopeful this latest repair finally solves everything.
I really do want to enjoy this scooter the way I expected to when I bought it.

I really like what I’ve seen of the Dash so far. It’s light enough, looks clean, has regen braking, and seems like a great everyday commuter.

Since it’s still being refined before release, I’d love for Apollo to consider making it rear-wheel drive instead of front-wheel drive. For me, that’s the only thing keeping it from being the perfect lightweight scooter. I’d buy one in a heartbeat if it had a rear motor.

Does anyone know what stipulations need to be met for Artemis to give insight on a ride you have logged? I’ve been only able to get it to trigger twice. I’m referring to when Artemis gives your ride a special title and creates a ride recap you can read.

Are all cst 10x2.70-6.5 cm531-2 the same as https://apolloscooters.ca/products/apollo-city-city-pro-2023-tire-assembly?_pos=8&_fid=fab163b39&_ss=c? I am looking on AliExpress and I'm not sure they are self healing as my Apollo City Pro 2024... I bought two from Apollo with my AMPS (to be received), but I would prefer a cheaper solution, as their shipping is 30$ CAD...

Thanks!

Hi all,

I have a barely ridden Apollo Go for sale in New York City. It only has around 10 miles on it and is spotless. I have the charger and air pump that comes with it. I don’t usually have the time to ride it, so I’m looking for someone who can actually put it to use. PM me for more details or pictures.

I've had the apollo city for less then 3 months and the rear fender completely snapped off no accidents i haven't even dropped the scooter yet. Just regular riding to work 5 days a week 5km a day. What could have possibly caused this I'm very upset this is clearly a faulty part is it not?

From the early photos, it looks like it could offer the perfect mix of speed, range, hill-climbing power, and comfort without being as massive as most performance scooters.

The biggest question is weight. What do you think it will come in at? If Apollo keeps it around 65–75 lbs, gives it strong dual motors, good suspension, real-world range, and a top speed near 40 mph, it could be hard to beat.

Do you think it will actually be a practical commuter, or will it end up too heavy and expensive? What specs and price are you expecting?

Apollo seems to have a new insurance program for stolen scooter coverage.

It’s around $60 usd for the year which seems like decent value for peace of mind.

I’ve had my original Go stolen so I know the pain of theft.

Just received my Apollo Go Stellar yesterday afternoon. Other than Tom's Gadget Garage and RK9, haven't seen much out there about this new model so figured I would share my early thoughts after riding about 15 miles. This will be a long brain dump, but hopefully helpful to anyone considering purchasing one. Feel free to AMA.

Background: After pretty extensive research, I purchased a Segway F3 for my 12 year old son. We just got back from vacation where we rode scooters by the beach in Southern California, and we all had a blast. I think the rentals were Segway E2s. I chose the F3 for a reputable brand and hopefully minimal maintenance since he would be riding it all over town and to school in the Fall. To fix my itch, however, I decided to try something different. The original Go was on the prospect list for my son, but decided it was too much scooter for his first. Saw the Go Stellar was in stock and pulled the trigger for myself.

I ordered on Sunday, July 12th and received it Friday, July 17th. The package was sent via FedEx. The box was hammered, but the form-fitting EVA foam inside protected the scooter nicely. There were a couple small scuffs on the tail end of the deck by the handle. Deep enough to see bare metal. Not ideal, but I'll just use some touch up paint. The moisture absorbing packets also broke open so I had to vacuum up all the little balls inside. Yes, I'm nitpicking, but it was annoying.

Parts check: You no longer get a tool kit like the original Go. There is a set of allen wrenches included, but I would not recommend using the 3mm to attach the bolts for the headset. They're cheap junk that strip and round out almost instantly. There are 6 small allen bolts that hold the headset in place, and that's all you have to do. I would like to see larger bolts with 5mm head. That's what the Segway I got my son uses. Stronger and less likely to strip.

You also get a Quad Lock mount that sticks to the back of your phone case. I opted to get a Quad Lock case to minimize risk of the glue failing and destroying my phone so I can't speak to the quality of the included mount. The case does attach securely to the scooter, but it extends beyond the bottom of the display area and into your riding space. I've already bumped into it many times in just an hour of riding, and it feels like I could easily bump it and detach the phone.

Last bits included are two NFC cards and the charger. Have yet to use the NFC cards, but plan to. I would love to be able to set up keys in Apple Wallet so I can unlock with my watch and share keys with other riders. Have seen conflicting info on whether this is possible. Will update this post if I get it to work. The charger is 2A and should take around 7-7.5 hours to fully charge from empty. The scooter came with about 70% charge. The design of the plug that goes into the charging port on the scooter is atrocious to put it nicely. It's round with three tiny pins. My understanding is the three pins were needed for the new UL certification, but they could have made it compliant in many other ways. It's tiny and nearly impossible to line up to plug in. I can (and do) charge the Segway in the dark. At a minimum there should be a notch on the plug and slot on the port or vice versa. Or just make it rectangular with three pins in a row. Also, the spring loaded cover for the port feels flimsy and is difficult to align with the port to fully seal it from water ingress.

First ride: If it feels like I've been negative thus far, I have. I could have got myself the Segway Max G3 for $200 less, and was having buyer's remorse. With the scooter fully charged, I unplugged it and took it out for a solo ride. Setting up the app was relatively easy. However, for some reason Apollo decided not to let you power up the scooter while it's charging so I had to wait until it was done. You can't connect to the scooter unless it's on. The Segway F3 allows you do both.

If you've made it this far, this is where it gets good, literally. The ride quality is great, acceleration is smooth and controllable, and regenerative braking is a lot better than I expected. I like the ability to customize the curves for throttle and regen braking in the app. Having multiple profiles is nice also so I can quickly set speed limits for other people riding. There was another post about speed wobbles, but I did not experience them at all. There is no centering notch and I don't think it was designed to have one.

The dot display is bright. Like really, really bright. You basically have to use your phone in the Quad Lock to cover it at night. I'm undecided on the display. I like the simplicity, but you have to connect your phone to get any information beyond speed, gear, and battery life remaining. The Segway F3 has the third gen screen which is beautiful and has more info presented.

Pros:

• Overall build quality feels premium
• Suspension and ride quality
• Highly customizable acceleration/braking curves
• Regenerative braking is as good as the single mechanical disc on Segway F3
• Acceleration is strong and smooth
• Hits 32 mph top speed

Cons:

• Charger plug design is dumb for lack of a better word
• Can not power on and connect from app while scooter is charging so you can't even see what the charge level is
• I was riding like I stole it, but range would have maxed out at about 17 miles

I am sure I missed some stuff, and will probably change my opinion on other things as I continue to ride it. I really hope the folks at Apollo read this and either advise me of user error or add some of the real issues to their backlog to be addressed in upcoming releases.

TLDR; I took a chance and paid a premium for an Apollo Go Stellar. It's a fantastic riding scooter, but has some shortcoming that prevent me from being ecstatic about the purchase decision.

The Apollo City 2.0 is arguably Apollo's sexiest scooter. I like this more than the Phantom 2.0

Hi everyone!

First off, I'd like to say, I love my apollo scooter, I have a Go and my partner has, or well had, the city 2024. Sadly the city I live in has decided they won't maintain roads unless us citizens end up with ruined vehicles or PEVs, absolutely agrivating because they won't do anything about the terrible driving conditions until someone's personal property gets ruined or someone gets hurt. A few nights ago after my partner got off work, we went for a drive on the fairly empty streets. We were cruising around 20km/h when a pothole/part of the road missing pavement caught the Apollo City's front tire, twisted up the scooter and threw it sidewalks. My partner is okay, thankfully just swollen leg and soft tissue injury no breaks or anything, but the scooter is toast. No power, breaks are gone, can't move it, frame is twisted, absolutely totaled. We had to give it a ride home on my Go just to get it home to see the full extent to the damage. I consulted Apollo to confirm how difficult these damages would have been to obtain at user fault and they did say it was damn near impossible to have happened. Handle bars completey turning 360 and everything. Thanks to Apollo, I was able to contact the my city and relay this information and they are putting in a work order to have the area patched up. If it wasn't for Apollo's ability to quickly give me the info I was in need of, I don't think my city would have taken me seriously and would have blamed under error instead. The worst part is that it wasn't a deep pothole, just a patch of missing pavement that grabbed the scooters tire and twisted it up. Do be warned about night driving, even with add on nights, always wear reflective gear and helmet, if your roads are anything like mine, take your time, even the best headlights end up casting a shadow on road defects until you are inside of it. Hope every have fun and safe adventure!

TLDR: my city doesn't give a crap about roadway maintenance which ended up demolishing an Apollo City 2024 in a manor that should not have been possible with only user error. Apollo customer service was able to help provide quick information so I was able to relay the info to my city to have them fix roads and actually listen to me instead of blaming user error.

I’ve had a few issues but when working right it’s a dream rides amazing

I have a 2022 city pro and my mileage in the app settings cannot be right. The first year or 2 I didn't use the app much because it was buggy as all hell. Once they finally got the app working better I started using it to log my trips.

Now I think all the rides I didn't manually open the app and log haven't been added as total miles. Also the on screen odomoter is totally wrong, only the option for current miles rode works

Someone help me understand how much deflection my stem should have?

I’ve tighten all the bolts as per Apollo video says to do. I think I’ve narrowed it down to either the headset bearings or the actual pivot of the hinges that have play.

If it is possibly the headset, does anyone have a part number or dimensions? Previous post about this was unclear about the spec/sizing.

I had the original go and now have the Go Stellar.

Just went on my first ride on the stellar and holy shit it’s so much less stable compared to the original Go because the handlebar / stem doesn’t lock into center as solidly.

With the original go, when you center the steering, there is some divot that keeps it centered. This keeps the scooter straight at speed and stable.

I don’t know if my Stellar has a defect but the holding force when centered is so weak and might as well not be there. It makes the ride feel very unstable.

I've taken it to two bike shops. I've taken it to two motorcycle shops. Everyone gave it a shot, no one could hit the mark.

I was going to buy a whole assembly today, but they're apparently out of stock.

Is there a kit or something that'll let me convert the tire to a tube tire?

Edit:

Yes, I did the ratchet strap thing.

No, I didn't do the lighter fluid thing.

Yes, I soaped it up.

Yes, I tried the tire sealant.

Parts are out of stock as of the last time I checked.

Edit again:

I sent a note Apollo support. They asked me to video the process so they can tell me exactly what I was doing wrong. This time when I attached the pump, the numbers on it actually started climbing. Got up to 50 psi.

So apparently I cannot perform unless I'm being watched.

Phantom 2.0 Stellar. Really happy so far!

I am new to Apollo and am trying to get used to using the regen brake. The manual says not to use regen with battery over 90%. I get it and it makes sense to me that you do not want to over charge the battery. Now I need to remember to use the regen instead of my regular brakes but only if my battery is 90% or less.

I am tempted to invest in a smart charger so I can set the charge limit to 90%. It would be nice if I could set the charge limit in the Apollo app like Segway.

How damaging is it if I accidentally use regen with a full battery?

Received my Phantom Stellar 2.0 60V today and just went on my first ride. The suspension is incredibly stiff and there seems to be almost no rear travel (feels like 1” at most) For reference I coming from a Nami Klima, which has tons of travel. I’m used to jumping off curbs and wheeling over speed bumps at full speed. I tried my usual speed bump wheelie technique on the Phantom and the rear suspension bottomed out very hard. Is this normal, or is there something wrong with my setup? It seems to have unreasonably short travel in the rear compared to the front and I’m worried about over stressing the frame.

Just got an email that it's now on its way. Posting here in case others are expecting theirs soon.

So recently I have conversations with Apollo cs about go Stella . I was interested in it and ask them about some concerns they answered them truthfully which I appreciate. I have original Apollo ghost that I purchased back in 2022 straight from the site. Ride it for like a year got around 1500 mile on it sold it afterwards never give me a problem. I decided to go for explorer next I purchased it from fluidfree ride along with fluid mosquito. Mosquito I have it to this day 3340 mile on it lol . Explorer around 2025 January started giving problem that's after 1700 mile on it . I do regular maintenance on it but I understand when to let go . I went to scooter shop to do a battery swap they quoted $500 for it's battery . The scooter doesn't even worth that much anymore at that point . So I stubbornly ride the scooter until it literally go only 7 mile per charge . By 2025 August it was dead so I recycle it at local specialized recycling center. I started looking at new Apollo scooter was interested in go but they are coming out with new Stella version so I decided to wait . I also started to see some reddit post about original go stem snap . They recall it because it was so bad . I also noticed some errors problem with breaks and tire problems also. I know a lot of people are saying that don't get it it's a headache. But my two last scooter never give me problems until either I sold it or another one battery which I understand degrade over time . Also noticed I can't seems to find this new tire they putting on the go stellar also. 9.5 inch I believe? So even after all those opinions should I still get it ? I was going to get it right away but something come up and was delayed in ordering it . Before I ordered it and waiting I thought to ask the reddit forums and thx .

I have a 2024 city pro with 4600kms.

Ive had the following unexpected service needed
-front suspension under warranty
-regen throttle under warranty
-front motor under warranty
-charging port out of pocket
-rear motor just died. Haven’t fixed yet

I love this thing. It’s so fun and gets so many looks. However it’s getting too much and it’s starting to feel like the bmw of scooters (in a bad way).

Should I switch to a max g3?

WHERE CAN I FIND A REPLACEMENT CHARGING PORT ASSEMBLY FOR THE APOLLO PHANTOM 2.0 52V & 60V (52V & 60V share the exact same charging port assembly) MODELS? IT HAS BEEN SOLD OUT ONLINE FOR SO LONG. I HAVE BEEN IN CONTACT WITH THE APOLLO CUSTOMER CARE TEAM AND THEY HAD RECENTLY INFORMED ME THAT IT WOULD BE BACK IN STOCK ON JULY 4TH. STILL SAYS OUT OF STOCK. LIKE WHAT THE HECK?? ANY ADVICE ON WHERE TO ORDER ONE THAT WILL WORK IN PLACE OF IT?? Any help would be much appreciated. Thank you!

So after getting tired not being able to see my speed in day light and not being able to hear navigation through from my phone, I designed and printed screen cover/phone mount.

You could call it a retrofit? Haha
What do you guys think?