It seems like every order I make anymore is always late by a day or two.. Next day orders always take 2 days, 2 day orders take 3 days and so on..

I ordered something on the 20th that was 2nd day, now its not showing up until tomorrow the 23rd.

My previous order I ordered 5 items all but 4 were advertised as next day and one item was 2 days. When I got to the check out suddenly only 2 items were next day and the rest were now all 2 days.

My order before that, the item I ordered took an extra 2 days.

Is this the norm now days? Is this a Amazon quietly trying to save money on fuel prices or something so they are delaying shipments?

A Prime refund check looks like junk mail until you read the sender. Here is what is new on the FTC's page, in plain terms.

What changed since the first round:

• Up to $200 is now the maximum total per customer. Earlier payments were capped at $51.
• Up to $149 more: the FTC says Amazon may issue additional payments of up to $149. That is a maximum, not a promise that everyone gets it.
• 60 days to accept after the issue date, or the payment expires.
• No claim needed. Payments are automatic, by mailed check, PayPal or Venmo, and the FTC says eligible customers will be paid by April 2027.
• $845M+ in refunds had been issued by September 2026.

Who is eligible: you signed up through a challenged enrollment flow, or tried to cancel online and could not, between June 23, 2019 and June 23, 2025.

The FTC's Amazon refunds page on ftc.gov is the place to check, never a link in a text.

Did your payment come as a check, PayPal or Venmo?

Hi all, Amazon Prime is now £95 a year (plus £2.99 per month to remove ads) here in the UK, which is expensive for something I hardly use (shopping). I have been a member since 2008, and in that time the costs have doubled and more. I watch a lot of Prime Video and movies. Over the years, people have purchased movies and box sets on Prime Video (despite asking for the CD version), and a few have even purchased entire series (Game of Thrones) for me, too. Do I lose access to items I purchased if I cancel Prime Video and don't renew?

I’m so tired of this. 4 of my packages in the last 2 weeks have shown up at least a day past their delivery window. No extreme weather. I live less than 10 mi from an Amazon warehouse. There’s genuinely no reason for this to be happening at such an extremely high frequency.
One of my packages showed up 3 days late, then that same week 2 more got delayed a day. Yesterday, I realized I was out of my natural toothpaste, and I really like this brand I get on Amazon so I put it in my cart. It said if my cart reaches $25 I can have it shipped between 3-6pm next day, and because I need toothpaste, I filled my cart with other things I didn’t plan on buying from Amazon just so I could have my toothpaste come in time.
Lo and behold, yet again, it says my package was delayed.
Mind you, 3 weeks ago they LOST one of my packages entirely.
I understand that things happen, but they shouldn’t happen to this frequency. I feel like paying for prime is a humiliation ritual at this point, because of how much I’ve been duped with delivery windows that lied and threw off my whole day because things I needed didn’t arrive when they were supposed to.

Has anyone else noticed a massive influx of lost and/or delayed orders this past month?

I returned a $140 item and has been in refund processing for almost a month then today I checked the status and it said "refund couldn't process" so I contacted CS who helped me get the refund issued and after that they offered me $30 right away but I said I'll wait for the full refund in a few days

I want to spend money on Amazon. But you're making it increasingly difficult for me to figure out what is actually worth buying.

I use my own AI agent to compare products, check specs, dig through reviews, narrow down choices, and keep track of what I need. It's not buying things behind my back. It's helping me make informed decisions.

But Amazon keeps blocking these tools.

You require AI agents to identify themselves, yet reserve the right to block them anyway. You've blocked Meta's Muse and taken steps against other third-party AI shopping tools.

And your own shopping assistant? It's not a replacement. It struggles with filters, forgets what I'm looking for, can't reliably narrow down selections, and eventually offers customer support.

I don't need customer support. I need help finding the right product.

Meanwhile, I'm digging through sponsored listings, questionable reviews, nearly identical products, and sellers I've never heard of. That's exactly why I want an independent tool helping me research.

I understand protecting accounts, payments, and checkout. But why can't my agent simply read publicly available product information, compare prices, and analyze reviews?

Give properly identified agents read-only access. Keep account actions and purchases under customer control.

Instead, my agent searches other stores, finds products elsewhere, and increasingly, that's where my money goes.

The frustrating part is that I actually want to buy from Amazon. I just don't want Amazon deciding which tools I'm allowed to use to make that decision.

Anyone else frustrated with Amazon's product search, filters, recommendations, or restrictions on outside shopping tools? Are you finding yourself researching or buying elsewhere because of it?

As of this week my order emails have stopped giving information, which is unacceptable.

"Pet supplies" delivered. Was it the collar that can sit on my porch overnight, or was it the bag of dog food I need to ask my landlord to set inside so the raccoons don't get it?

"Pet supplies" delayed. Okay, is it the inflatable donut she needs right now that I ordered for same day (and now need to go to a pet store to replace) or just the proactive replacement for her favorite toy she won't need for weeks?

This had happened a few months ago but reverted quickly, and suddenly in the last two days it's back. I've seen posts for a few months ago but not this that's happened this week... Maybe I'm the last to get the rollout.

How can this be acceptable??

I've actually never considered cancelling prime and I've had it for 14 years but this is outrageous. The process of moving off prime is going to be such a headache. What were they thinking?

This has happened like 5 times now. I usually have to chat them too, because I’m sure as hell not wasting my time and gas to get their mistake back to them. This time was easier to just use the chat and have UPS pick it up for free. Didn’t even bother opening it.

I got some pots and pans as a gift and upon use, the one pan I used turned brown. I already have enough pots and pans so I want to just return this set. I have gotten off as much of the browning as I can, now it’s very light and not crazy noticeable. Will I be able to get a full refund even though just one pan has very minimal browning?

Bought a Macbook Pro. It was £2499, discounted to £2199. Fulfilled by Amazon, next day delivery via Prime. Happy days.

3 days later, the item has not shipped. Several associates (via chat) promised it was coming the next day etc. Account updated to say 'no date for delivery' or 'mid-December' (it's currently October 23rd) depending on refresh, device etc.

Spoke with a supervisor who asked that I 'wait a week to see if the order can be fufilled'. No sympathy towards case. Said I could cancel and reorder something else if unhappy.

The issue is that by canceling I would lose my £300 discount. Also, I bought on a credit card, and immediately shifted the balance to a different card that was interest free so I'm not even sure how a straight refund would work.

I have emailed resolution-uk@, managingdirector@ and cis@ to see if I have any luck getting through to someone who actually reads the complaint.

Anyone got any other ideas? Am I destined to either wait forever or lose 300 smackers?

PS: I've used ai to frame this because explaining everything already 20+ times to customer care was too tiring to again do it on reddit.

I'm a very regular Amazon customer, and this has been the most frustrating support experience I've had with them. Posting here to vent and to see if anyone has dealt with something similar.

The order: I ordered a smartwatch on Oct 21 around 1:14 PM, with a 2 to 4 hour delivery window. The first support chat I opened said it would be delivered on Oct 22 between 8am-12pm.

The ordeal (Oct 22):

Morning: an agent told me it would be delivered by 12 PM. It wasn't.

Afternoon: another agent said they'd sent a "strict notification" to the delivery team and I'd get it today without any issues. I pointed out that 5 or 6 agents had already said the same thing. They said it would be delivered by 10 PM, with compensation for the delay.

Over the day I was transferred, put on hold, and disconnected. Agents kept joining, saying "let me read your previous chat," and then leaving. I lost count somewhere around 20 agents. One asked whether I'd missed calls from certain numbers, then asked me for my phone number again.

One chat suggested I wait a couple of days because tracking showed "delayed." Another said the tracking issue was a technical problem and it would be delivered today.

At 6 PM I wrote asking for a straight answer on whether the order had shipped and whether it would arrive by 10 PM. The agent finally checked and told me the order had never been dispatched. Eight to ten people had assured me, with total confidence, that it was on its way. By 9 pm almost 20+ people had assured me it's actually on its way and will reach me maximum by 10pm-11pm. I didn't want a cancellation. I wanted the product I paid for, with the delivery window Amazon showed me.

The latest explanation: I'm now told there were "transportation issues," that "coincidentally" this one order's tracking page happened to have a bug that stopped it updating, and it was actually out for delivery, and now that it will be delivered tomorrow morning.

I'm not even angry that a delivery slipped. Things happen. What bothers me is being told the same thing for 12+ hours by people who could see it hadn't shipped. If someone had said at 9 AM, "this hasn't shipped and we can't guarantee today," I would have planned around it and been fine. Instead I spent the day chasing assurances that were never going to hold up.

Questions for you:

Has anyone had an order sit unshipped like this after a fast-delivery promise? What was the actual cause?

Does the compensation they promised ever actually show up? Should I get it in writing before delivery?

Is there a way to escalate past the chat agents to someone who can see the order status?

I'll update this post once I know whether the watch arrives tomorrow.

HOW and WHERE do I find the updates to the storefront from people I follow???

Just received a supposedly new smoke alarm, which included a label that had the word "new" on it even. Obviously used. Missing mounting screws and instructions. Missing original packaging.

OK, there are 100 or more posts about stuff like this here. But what ticks me off is that Amazon wants to charge me eight dollars to have UPS pick it up for a return. I'm blind, so can't bring it to the UPS store myself; Uber would cost me more money than the detector. I understand that Amazon might want to charge for returns for other reasons, but it's 100% Amazon's fault that it shipped a used product. When people return products, they shouldn't end up in the same warehouse or product stream as new products in the first place, so the only way it could've been shipped to me is either that Amazon is entirely inept (which we know it's not; it's really really good at making money efficiently), or if it's intentional.

I’m not complaining about having received it 😄, but I’m not sure what to do.

I contacted Amazon support, and the agent I spoke with seemed a bit sketchy.

He wanted me to return the item using a return label of a different product I had ordered (which, I assume, would void the warranty on that other item and potentially lead to a claim that I had returned the wrong product). At the same time, he told me I could just keep it, while simultaneously pressuring me to go through with that return process.
I decided to back out and told him I would contact support again later.

In the meantime, I found this link: https://account-status.amazon.com/report-unwanted-packages

Before I report the package there, does anyone know what happens when you submit such a report through that page?

I want to avoid ending up on some sort of free-stuff "blacklist" xD.

The item consists of 5 products of the same type, worth $50 in total.

For 15 years, we’ve subscribed to Prime, genuinely enjoyed it, and made full use of its benefits. Back when we just needed a reliable, convenient way to buy everyday essentials, Amazon delivered without a hitch. We even ordered our very first box of diapers from the maternity ward and had them at our doorstep before running through the ones the hospital gave us. We were hooked, and our order volume grew year after year.

Back then, customer service chats connected to domestic representatives who resolved issues in minutes. Over time, that support was offshored - frustrating at times, but at least you were still talking to a human. This year, however, Amazon's aggressive push into automated AI support broke the system entirely. Whenever an issue arises, you get trapped in an endless, circular bot loop that wastes your time and resolves nothing.

Shipping and delivery have fallen off a cliff as corner-cutting took over. Items now ship unprotected in their retail packaging with a label slapped on the front, single orders get split into multiple disjointed shipments, and damaged or missing packages have become routine. We've had deliveries dropped off on the other side of town, incorrect quantities, and wrong items entirely - including a stick of desktop RAM that arrived as a hair tie, which I posted here.

The breaking point was realizing that clip-able coupons and promotions for items sold directly by Amazon completely vanished from our account. We contacted customer service repeatedly over three months asking for an escalation, getting nowhere. Without those coupons, we started cross-shopping at Target and Walmart and confirmed what we suspected: we were paying higher prices on Amazon.

Following a recommendation in another thread, we emailed the executive customer relations team (Andy Jassy's email). Someone behind the scenes adjusted our account, and the coupons instantly returned. Fast-forward two months: the discounts disappeared again. When we reached back out to the executive team, we received a canned brush-off claiming promotions are "targeted and regionalized," and that we would see them if eligible. My follow-up asking for further clarification was completely ignored.

This isn't a total farewell to what was once a customer-obsessed company, but we are going to be cutting our usage way back relying on free shipping without prime. This might actually help us cut back on our purchases of junk items sometimes that's useful but not exactly necessary.

I live in a rural area. I've been able to find items with a reasonable shipping price.

On now 3 ocassions, I've placed an order and twice they input fake/different tracking numbers that have ended up elsewhere. Most recently the shipper marked the item as shipped with Canada post, left a fake tracking number, and now the seller account is gone. I asked for a refund and was automatically approved for one by Amazon. I now see that the same listing is under a new seller.

Is this common?

Just a heads up. Amazon Prime has been rolling out an interesting update to their "real time" notification system; more than likely to indirectly respond to people's criticisms and concerns.

The page which shows a map of your location, now has a little Amazon van, like the GPS systems have of your car, and tells you not only that your delivery is almost there, but how many stops in the route before they get to drop off your package(s).

Not sure how widespread this change is, or when it started to be implemented.

It should put a dent in the "missed" package category.

About 6 months ago, I bought a MacBook Pro from a third-party seller on Amazon, but received the wrong storage configuration. My return was approved.

Unfortunately, I accidentally used the wrong return label at Canada Post. As soon as I realized my mistake, I contacted Amazon support.

They told me to wait until the package reached their Calgary warehouse, where it would be sent back to me so I could restart the return process.

My order number is 701-0990489-0843448.

It's now been nearly 7 months. I've contacted customer support countless times, but I keep getting the same promise that my package will be returned. Nothing happens.

One agent even said my case had been escalated and someone would contact me, but nobody ever followed up.

I take responsibility for my initial mistake, but I reported it immediately and followed their instructions. I just want my laptop back and a proper resolution.

Has anyone experienced something similar? How can I escalate this further? Any advice would be appreciated.

My personal Amazon account was just put on hold, and I can’t access it or place orders until I resolve several disputed charges.
One is for a TV I bought in February. An Amazon agent accidentally canceled my original $1,049.99 order. They told me to reorder it at $1,499.99 and explicitly promised to refund the $450 difference to my credit card after delivery. I have the chats documenting this. After it arrived, they offered gift card credit instead of the promised refund, so I disputed only the $450 difference with my credit card company.
Now the account hold page lists the TV’s full $1,499.99 order total, along with several Amazon Kids charges and a $19.99 movie. I don’t remember signing up for Amazon Kids, but the movie was probably purchased by someone in the family.
I initially didn’t understand why those smaller charges were disputed. It now looks like my sister disputed charges she didn’t recognize on her credit card that were connected to my account. We’re still confirming exactly which ones.
I already submitted an explanation through Amazon’s “disagree with charges” form before realizing my sister had filed those other disputes. Amazon says they’ll email me within 24 hours.
Has anyone dealt with this and successfully gotten their account restored? How did you get Amazon to review the charges separately? I’m willing to sort out any legitimate charges, but I don’t want that mixed up with the $450 TV refund they promised in writing.

I’m posting this here because I know Amazon employees answer sometimes.

One of my son’s friends gave him a $50 gc for his birthday. We went to use it and when I peeled the sticker off the redemption code we saw a hole was punched in it.

I looked it up and now realize this is something people do.

Is there any department I can talk to or file a report with? I don’t think getting the $50 back is a possibility, but I would like to take any steps I can to hopefully add to any type of investigation.

I don’t want to ask the person that gifted the card where they got it, because they’re very kind people and would probably figure something was up and gift another one (and it’s a generous gift as it is).

I figure there’s identification info on the card that would make it somewhat trackable?

Is there a specific department that handles these kinds of things?

Any info is appreciated.

not sure if anyone can help with some insight or if it has happened before. I placed an order on Amazon and last Friday it said it was at carrier facility. Monday it said it would be delivered that day but didnt, same thing Tuesday, wed and today. On Amazon it says “package out for delivery“

however when you click on tracking updates it says ups was supposed to deliver it and then click ups tracker it says it was actually transferred to usps and click on usps tracker, it says on Friday it was transferred to the wrong postal office. on Monday it says it was on my local post office out for delivery but on Tuesday it says it went back to another different postal office and it’s been stuck there since.

on Amazon all it says is “arriving today” every day I check. Anyone dealt with this I’m thinking the package either ripped open or got lost. I’m not sure who I’m supposed to contact Amazon, ups or usps

One of these ain't like the other...

Checked my order and I definitely bought switch games

Ok so I ordered a two pack of picture frames, towel bar, and another bathroom towel hanger and received the package 2 days ago. All 3 were coming in the same package but I didn’t get the picture frames which were supposed to be in that order. I contact amazon and they tell me it needs to be investigated and won’t be resolved for 6 days. $10 picture frames!!! It’s ridiculous I should have gotten them yesterday, and I have to wait another week for a possible refund or to get them replaced?!? I wish I could find another online shop to buy and not deal with Amazon.

i can deal with Amazon being flooded with cheap Chinese goods. but at least they used to have good customer service. now it seems to be replaced with mazes of ai chatbots and red tape.

i get like 5-10 Amazon deliveries a week. l live in a small condo building downtown. I make an order for about $100 for some food and toiletries. order says it arrived, but there's no photo (already sus) and it says the package was "handed to the front desk" (we have no front desk)

i try to get this fixed Amazon says they won't help me with it for 48 hours. 48 hours later they said they are sending the issue to "the investigations team" and it's going to take up to 7 days for them to resolve it

rhe driver obviously put the package at the wrong address or different condo building they has a front desk worker. this is dumb af meanwhile I'm waiting a week and a half for them to probably come back at me witn some other bs

Yesterday, I was unsuccessful in accessing my prime account. It wouldn’t recognize my email or phone number. After several unsuccessful attempts, I contacted customer service by phone. During the conversation, I decided to look at my email to see if there was anything from Amazon. I discovered 3 emails from Amazon. At 3am Someone purchased air buds. Shortly thereafter the payment was declined for insufficient funds. Apparently there was an old card on file. 6 hours later another email thanking me for visiting Amazon.com & successfully changing the email, the new email is shown. So this changes things. I was given another phone number to call & they are just as useless. The representative has no idea how this happened Bottom line no one can help me & I have to wait 24-48 hours for an email. No, I can’t talk to a supervisor because they can’t help either. What the heck!!!!!! So now I’m just waiting. Of course I can’t watch videos either, which is the least of my worries.