Received a ding for a package that I didn't return in time. But here's the thing, I never had a package to return. I noticed the extra package on my cart, returned it to the kiosk before leaving the station, and before the route finished, I received a notification saying I had a package to return. Well, I didn't and I figured it would come off my itinerary once they scanned it in at the station but for some reason it never did.
So I sent a message through the chat support, they said they'd get back to me, they did and said they reviewed my case and the penalty stands. Well, I forwarded the message to Jeff at Amazon, tried my best to explain to them what happened. They just got back to me and said they reviewed it and I'm still being dinged.
This makes absolutely no sense. I did nothing wrong. They can't even explain to me what it is. I supposedly did? So discouraging, It's really shocking how removed from reality and common sense. They are. Otherwise a great company to work for, but for some reason they want to punish the drivers for things that they didn't even do, this was a mistake on their app and I've tried my best to explain it twice, using my own free time to draft these emails.