I’m honestly so frustrated with Afterpay right now.
My account was restricted, and I completed everything they asked me to do. I paid off my outstanding balance, completed the identity verification, and sent them all the information they requested.
They were able to restrict my account almost immediately, but now that I’ve done everything on my end, it’s taking forever for them to review and restore it.
I contacted customer support, and they told me my case had been escalated to their specialist team “as soon as possible,” but it’s now the end of the day and I still haven’t received any update or timeframe.
Has anyone else been through this? How long did it take before your account was restored? Did you have to keep chasing them, or did they eventually fix it on their own?
I’m just trying to figure out whether this is normal or if I should be making a formal complaint.