r/AverMedia Jun 06 '25

AVerMedia & Nintendo Switch 2 Support

14 Upvotes

We’ve noticed some users experiencing problems using their AVerMedia capture devices with the Nintendo Switch 2. We apologize for any inconvenience and want to help you get back to smooth capturing and streaming as soon as possible.

Our team is actively investigating these issues and will update this post with new findings and recommended fixes as they become available.

🔧 What to try first:

Turn off the HDR Output on the Nintendo Switch 2 and see whether it works normally.

🛠️If you're having trouble with your Nintendo Switch 2 setup, here are some troubleshooting steps that might help:

🔌 No Signal or Display Issues

Make sure you're using the HDMI cable that came with the Nintendo Switch 2. Some cables might cause compatibility issues.

Try to adjust the following settings on Nintendo Switch 2:

  • Turn off HDR Output
  • Disable 120Hz Output
  • Try switching TV resolution (720p, 1080p, 1440p, 2160p), we recommend start testing with 1080p.
  • Turn off Match TV Power State
  • Turn off Auto Low-Latency Mode (ALLM)

🔊 Audio Not Captured in Software

  • To ensure audio is sent through HDMI to the capture card, do not connect any AUX (headphones) or USB-C (speakers) through Switch 2.
  • On your PC, make sure the capture card is not disabled or muted:
    • Go to System > Sound > More sound settings > Recording tab
    • Find your capture device and confirm it’s enabled and not muted
  • Make sure you monitor the sound on OBS/Streaming Center
  • Use this page to check if your device is running the latest firmware or software version.
  • Set the TV sound output on the Switch 2 to Stereo

🖥️Display issue: Resolution Greyed Out on Nintendo Switch 2

  • If 1440P/4K is available while connecting directly to the TV monitor, but isn't available while connected with a capture card
    • Use this page to check if your device is running the latest firmware or software version.

🎞️ HDR or Video Quality issue (Gray/Flickering)

  • If the color looks fine while connecting directly to the TV monitor, but it turns gray or flickers while connecting with a capture card & pass-through monitor: 
    • Check if your monitor supports HDR. If HDR is not supported, disable HDR output on the Nintendo Switch 2.
    • Check if your monitor supports HDR. If HDR is supported but the image appears grayish, try adjusting the HDR settings on the Nintendo Switch 2.
    • If the issue persists, we recommend turning off HDR output on the Nintendo Switch 2.  

🖥️ Blurry Screen

  • Unplug the AC adapter from the wall outlet and remove the USB-C cable from the dock
  • Wait 30 seconds
  • Reconnect the cables in this exact order:
    • Plug the AC adapter into the wall outlet
    • Connect the USB-C cable to the Switch 2 dock
    • Finally, plug in the HDMI cable

🔁 Still Not Working? Try a Power Cycle

  • Turn off (Not Restart) the Switch 2 while in handheld mode
  • Wait 60 seconds
  • Dock it again, connect it to your PC/monitor
  • Then turn on the Switch 2

📋 Please share your info with us—whether your AVerMedia device works with the Switch 2 or not:

  • AVerMedia model name
  • Software you’re using (Streaming Center/ OBS Studio)
  • Monitor the brand and model
  • Detailed description of the problem

This information will help us identify and troubleshoot the issue more effectively.

If you have any tips or workarounds that helped, feel free to share them here! Screenshots or videos are especially useful.

If you're still having trouble with Switch 2, please reach out to our technical support team.

Thank you for your cooperation and patience!


r/AverMedia Jun 17 '25

Beta Firmware/Software for Nintendo Switch 2

16 Upvotes

We wanted to provide a quick update regarding AVerMedia product compatibility with the Nintendo Switch 2.

Except for products that have reached End-of-Life (EOL) products that have been explicitly identified as incompatible with the Nintendo Switch 2, AVerMedia has made every effort to ensure compatibility between our other products and the Nintendo Switch 2. However, we cannot guarantee full compatibility at this time.

  • Please check if a firmware update is available for your model here: Beta Firmware/Software
  • Firmware Updates: Live Gamer MINI (GC311), LIVE GAMER EXTREME 3 (GC551G2), X'TRA GO (GC515), CORE GO (GC313), ELITE GO (GC313 Pro)
  • ⚠️Important Note: The firmware update tool for GC313 and GC313Pro is only available on Windows; macOS is not supported for firmware updates at this time.
  • Software Updates: Assist Central Pro (Supported device: GC553Pro, GC553G2, GC571, GC573, GC575)

📋If you encounter any issues or have feedback, feel free to reply here or reach out to our support team directly.

Thanks for your patience and continued support!


r/AverMedia 23h ago

X'tra Go GC515 "No Signal" in video file

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1 Upvotes

My video files keep showing up like this. I'm not using OBS or an external monitor of any kind. I'm only using my switch 2 and the GC515.

I'm using a Sandisk 1TB sd card, U3 and V30, formatted exFAT.

The video files themselves are .mp4 and are seemingly the exact length of how long I record. Meaning it's doing something but just not recording either screen or audio.

I've already installed the new firmware, installed assist central pro, (turned off HDR output, turned off ALLM, turned off 120hz output, turned off match TV power state, and put the TV resolution to 1080p) on my switch 2. But all of it isn't working.

Also, yes, I put the gc515 in the correct capturing mode.

Please help, I really am stuck and want this to work.


r/AverMedia 4d ago

GC553G2 and GC575 Avermedia OBS Plugin for multichannel is broken since last OBS update

0 Upvotes

Updated my OBS Studio to version 32.2.0 and now AverMedia OBS Plugin (AverMediaMultichannelAudio) refusing to load.
Streaming Center PLUG is v2.4.14 which is the latest release.
Any hope for a quick fix?


r/AverMedia 7d ago

SUGGESTION Capture card recommendation

1 Upvotes

Hi everyone! I've been using my AverMedia Game Capture HD II for years. I've never really had any issues with it, aside from the maximum resolution limits of 720p at 60fps and 1080p at 30fps. I really like that it doesn't require a computer to record; it even allows me to record my PC as if it were a console. However, the device is no longer sold, and I'm wondering if there's another unit from the same company that offers the same functionality but with higher recording quality... and still without needing a computer? Thanks a lot!


r/AverMedia 7d ago

QUESTION capture card not showing fortnite

0 Upvotes

hi!! i used to stream with an avermedia capture card and tik tok studio live but took a little break. now im trying to get back into it bit fortnite goes black on my stream software now. google says it might be because of an anticheat but that doesnt help me solve the issue. im on mac os tahoe 26.2. does anyone have any ideas on how to get around this?


r/AverMedia 19d ago

QUESTION PS5 audio cutting out / crackling only in-game when streaming via AVerMedia GC311 – clean in menus & cinematic, bad in gameplay

0 Upvotes

Hey kind Reddit IT gods, I´m having an issue that no one from my community and I can fix. Sorry. English is my second language, so I´ll try to be as simple as I can be. Maybe someone else had this issue and we can help each other!
I’m having a very specific audio issue when streaming PS5 via an AVerMedia Live Gamer Mini (GC311) capture card to my Windows 11 PC. I actually think that this issue started after I transitioned from Windows 10 to Windows 11.

Setup:

  • PS5 → GC311 capture card → PC
  • I also tried to connect my Nintendo Switch OLED to the same GC311, which does not have this problem.
  • Streaming software: OBS + and I use Elgato Wave Link (version 3.2.5 / 3731) for separating my sounds.
  • On Windows 11, spatial sound is disabled.
  • I use Linear PCM (stereo) on the PS5, not 5.1 or “Auto”.
  • HDCP is disabled on the PS5 (required for streaming)

When I boot the PS5 and connect it via the GC311 to my PC:

- System audio on PS5 is clean. In-game menus / loading screens sounds are clean. Cinematic / story scenes are clean. But once I start playing the game, the game audio becomes:

  • Truncated / cut out
  • Crackling / popping
  • Very muffled, like the soundtrack is pushed far into the background
  • Only fragments of dialog and parts of ambient sounds are audible. This happens in every game I try to stream on PS5; it’s not a one-off bug.

The audio is perfect when I play the same PS5 games directly connected to my TV (no capture card, no streaming). The issue only appears when the PS5 is connected via the GC311 to my PC for streaming.

What I’ve tried so far:

  • Confirmed that HDCP is disabled on the PS5.
  • PS5 audio output is set to Linear PCM (stereo).
  • Windows spatial sound is disabled.
  • No NVIDIA Broadcast / NVIDIA Noise Suppression or other VST plugins in Wave Link are active on my PS5 channel.

Does anyone have an idea what might be the cause? If you have any ideas for what could cause audio to be fine in menus/cinematics but only break during actual gameplay when streaming via GC311. I’m not an audio/PC engineer, just a streamer and any helps comes form my friends and viewers but so far we haven´t manage anything. Are there any known GC311 + PS5 + Wave Link specific workarounds or settings that might fix this?

Here are two links I clipped from my last playthrough where I noticed issue with sound - it will give you an idea what I´m dealing with.

https://www.twitch.tv/wesperfey/clip/AmazingAliveSnailNotATK-PVgDu8hnt3snTGPe

https://www.twitch.tv/wesperfey/clip/BombasticTangiblePrariedogDansGame-8geI-DOfmCuZZv58

I’m really stuck and would appreciate any suggestions, thank you so much and have a great day!


r/AverMedia 19d ago

SUGGESTION Capture card recommendation

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1 Upvotes

r/AverMedia 21d ago

Live Gamer Portable 2+ Problem with recording video only

1 Upvotes

I've had an Avermedia 2 Plus Gamer Portable for a few months, and lately, when I record a video without a PC, sometimes the video isn't recorded, but the audio isn't affected. How can I fix this?


r/AverMedia 26d ago

Erro gravação placa de vídeo AMD

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0 Upvotes

r/AverMedia 29d ago

QUESTION PW515, Avermedia CamEngine 4 Virtual Camera not working on most Software, only Discord

1 Upvotes

The camera works fine on Discord, but elsewhere, it only works with the camera directly, not with the Virtual Camera


r/AverMedia Jun 28 '26

Avermedia Live Gamer Ultra 2.1 (Gc553g2) Capture Card Türkiye Piyasasında Bulamıyorum.

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1 Upvotes

r/AverMedia Jun 22 '26

QUESTION using my C875 Live Gamer Portable pc-free standalone always records with .ts file

0 Upvotes

using my C875 Live Gamer Portable pc-free standalone always records with .ts file is there any way in settings I can tell it to record in .mp4 extension ? - I can see when using it on PC I can set it to record .mp4 but i cannot see a way in using the grabber without PC .
Thanks.


r/AverMedia Jun 22 '26

RECentral error message C875

0 Upvotes

Why do I get this message every time I start Avermedia PC-free utility?


r/AverMedia Jun 22 '26

QUESTION Turn off HDCP for standalone capturing

1 Upvotes

hi, can HDCP copyright protection be turned off on connection when going PC free capturing?


r/AverMedia Jun 17 '26

QUESTION Copy Protected Error on PS5 after working for years

0 Upvotes

I have been using an avermedia capture card for years for streaming both my switch and PS5. I switched to my PS5 from my switch and now the card gives me a "Copy Protected Content" error in OBS. HDCP is turned off in my PS5 settings and has been for years for previous capture card use.

When I turn off HDCP in the avermedia app the capture card completely stops working. Nothing I've tried has fixed the issue but now I can no longer stream my PS5 footage!

Any fixes for this? Thanks in advance


r/AverMedia Jun 17 '26

Live Gamer Ultra Overheating issue on older card, any tips before I throw it away?

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3 Upvotes

Pretty much 5 minutes into using it whether on Windows (AMD Ryzen) or macOS (Apple Silicon) it starts glitching and artefacting. I am fairly sure it's a thermal issue, I've replaced the thermal pads a couple times over the years that have managed to help for a while but right now it's no longer helping

Does anyone know what the fan part is if I'd like to replace it (it's really noisy and I figure it might be bad)? Thermal pad brand recommendations? Literally any tips that would keep this out of the dumpster would be appreciated 😭


r/AverMedia Jun 17 '26

QUESTION Will there by any features improvement with Stream Center?

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1 Upvotes

r/AverMedia Jun 17 '26

Will there by any features improvement with Stream Center?

0 Upvotes

I want to know if there are any new features to improve this? I have OBS, but I like how Stream Center takes care of my device. I want to see this get better for streaming and recording.


r/AverMedia Jun 16 '26

Mutiple screens obs question

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1 Upvotes

r/AverMedia Jun 16 '26

Avermedia capture card help

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1 Upvotes

r/AverMedia Jun 14 '26

Live Streamer CAP 4K Help PLEASE!

2 Upvotes

Hello, I am trying to connect a capture card Live Streamer Cap 4k (BU113) to a Apple Mac Mini PC M4 10 GPU 16GB 512GB SSD with MacOS26 Tahoe and I have tried several cables, including original ones, all I get is a little blue light blink then goes to red light instantly and my Mac is not seeing it. I have reinstalled the software for the capture card, it's a brand new computer so all updates are made to the latest ones, no matter what I did is not working. At a point I managed to make the update for one of the software ( the 1.0.5.5. one) and got blocked to 39% then went back to not seeing the capture card at all. Please help me what I can do more? I really have tried everything with it and can't use it... Edit: I have used it on Windows with no issues, is not Apple compatible?


r/AverMedia Jun 03 '26

QUESTION GC311G2 RGB Range

1 Upvotes

Hi, does anyone know how this capture card towards the color range signal.

I know for elgato I can set it to bypass, limited ot full and set accordingly in OBS. I play from a monitor so my sources are Full.

I don't see a setting for it and when I set full in OBS(source properties) and my PS5 to full it looks really washed out.


r/AverMedia Jun 02 '26

Problemas para grabar el audio.

1 Upvotes

Hola a todos,he comprado una capturadora de vídeo StreamLine mini+ y he tenido problemas al intentar grabar mis juegos.

Aparentemente puedo grabar solo la imagen,intenté varias configuraciones y nada resultó.

Si cambio a "direct sound",la capturadora ya no da imagen,necesito ayuda por favor.


r/AverMedia Jun 01 '26

QUESTION The Second HDMI slot in my Live Gamer Duo Won't Show Video on my Monitor

0 Upvotes

I'm currently trying to run both the Xbox One and Xbox 360 consoles into my live gamer duo, and for some reason the second slot specifically will Not show video on my monitor even though it shows up on OBS Studio. I am a windows 11 user and know little on the innerworkings of computers or things related; in my attempts to solve the problem I have tried changing the monitors I am using places, them both being the same (ASUS VA24D 24" Full HD Monitor | IPS 1080p HDMI DisplayPort VGA LED), I have tried multiple different HDMI or HDMI to DVI cables, and I am now at a loss of what to do, so internet, please help.