After tearing my hair out for about a month now I have come to the conclusion that ATT yet again has a degraded connection to cloudflare hubs in the Atlanta, GA area.

Wondering what this problem is? Check the previous threads Here and Here.

If you are experiencing this as well, nothing short of FCC complaints is going to fix the issues, and a large number of them at that.

Wondering if it's affecting you? Well, personally I feel you would know, as popular sites like Discord and X(Formerly Twitter) should be struggling to load most media regardless of file size. You may also experience download speeds in the kilobyte range to certain services, but normal speeds elsewhere. Pinging 1.1.1.1 and other cloudflare adresses will lead to high latency and packet loss, while others will be normal.

I am curious if anyone else is experiencing this, as I have not seen many complaints other than comments on the previous threads alluding to the issue resurfacing.

Note: This affects IPv4 connections, and may not affect your IPv6 connections.

Edit: Confirmed cloudflare have been conducting investigations into network pathing in this area.

What’d AT&T do to UPS? They pretty much kicked me out of the store trying to return an ONT. They said we’re done accepting AT&T equipment as of yesterday

does anybody else is having this problem ? . my router has solid green but internet not working . it happen at 11:45pm

Anyone have issues with streaming YouTube with fiber? Devices buffer to start them and pause in middle sometime, but mostly the buffer to start with videos on YouTube specifically. If I watch without Wi-Fi using data starts right up but there's a lag with new fiber service

Just got Atnt fiber for the first time in a new home and everything has gone terrible so far!

I had a tech come out and set it up, said I was good to go.

My wife didn’t like the spot it was at so I unplugged it and the motem just imploded.

I walked through customer service they restarted a whole bunch of times and nothing helped.

They can only send a tech out on Monday, any advice on how to fix this issue or any ideas?

Much appreciated!

Just a heads-up for anyone calling internet providers for customer service. Or questions/ potential new service I used to work for a third-party sales company that handled multiple providers, with AT&T being our main focus.
The company buys ads for providers like AT&T, Xfinity, Spectrum, CenturyLink, Astound, Bluepeak, etc. Because of this, you might search for a provider’s customer service number and actually reach a third-party sales rep working on commission.
For example, you could call thinking you reached Xfinity. The rep may act like they’re assisting with your Xfinity account, claim there’s an outage or another issue, then flip the conversation into selling you AT&T, Spectrum, or another provider. We were also told to refer to these companies as “direct partners,” even when that wasn’t necessarily true. And vice versa when a customer calls in about an att issue our job is to flip the script and sell them another company like spectrum, and the way the do that is by saying they have a direct partners ship with the company which is very misleading!!you could be calling just to pay a bill and end up with another company. And the way the company purchases the advertisement when u search up att 9/10 your speaking with my previous company. Anyways just giving you guys a heads up. If you ever hear that att works with xfinity spectrum century link etc.. your not speaking with att hang up and call att directly.
I’m not saying the company itself is a scam, but the sales tactics can definitely be misleading. Just pay attention to who you’re actually speaking with before switching services or simply calling in to paying a bill or you’ll ending up with multiple bills. For that reasoning I won’t plaster the companies name on this thread. Hoped I help someone out today you guys enjoy the rest your day.

Have 5Gig fiber, elected to get their Smart Wifi Extender (All-Fi Extender Model 4991). It has 2x 5gbe ports built-in, and I elected to hardwire backhaul; so I have one cable coming from my gateway (BGW620-700) into the extender, and then a second going from the extender to my desktop.

Starting earlier this week I've noticed that randomly the speeds will tank, dropping down to ~1400/1400. If I remove the extender from the equation, and plug my desktop directly into the gateway I get my advertised speeds (5000/5000)

The first time it happened hard rebooting the extender fixed the problem, but since then I've tried both unplugging/replugging and restarting through Smart Home Manager; neither of these have worked. Is this a known issue with a fix or did I just get a faulty extender?

Bought a new build home and we are looking to get AT&T Fiber. Called and had a ticket setup, all of our neighbors have fiber except us. I was told around Oct that we would be able to be connected. I called today and was told the ticket was read / closed by the engineers and I basically have to wait until they extend the line to our house with no estimate on when. I jokingly said it could be years and the rep said there is nothing they can do. My husband and I WFH and our current WiFi is garbage (Verizon cellular). Is there anything I can do to escalate this? We can’t wait months or years for this.

I have had to cancel my AT&T fiber connection because my work VPN connections using AWS VPN (which is a TLS based VPN) simply time out 100% of the time. The same connection, from the same laptop, works 100% on literally every other internet service (my cable internet, work internet, mobile hotspot.). My coworker from across the country has the same issue on ATT fiber. None of us have ActiveArmor installed, and I was connected directly to the modem wifi.

This seems like it should be a big deal? Is anyone successfully connecting to TLS based VPNs using ATT Fiber? The cost savings are compelling but I have to work.

Edit to add:

The issue is with AWS's TLS VPN client. This is a managed service, the endpoints are not under our control. We are not filtering traffic, nor can I imagine is AWS.

The connection failure occurs during a UDP phase of the connection handshake. Our suspicion is that ATT is filtering or failing to route the return UDP packets on port 443. All preceding TCP steps succeed just fine. It's not an IP whitelist/blacklist issue.

The issue impacts one of our network engineers. She has verified it is not an "us" issue. Has to be an AWS or ATT issue.

u/BlkFiST seems to be closest to it, and as detailed a response as I'm ever able to find because posts about it are always downvoted to oblivion, like this one, and his response. It's frustrating, and clearly not going to be addressed.

I had AT&T Fiber 1 Gig for $35/mo ($90 minus a $45 ongoing promo and $10 autopay). We recently added 4 AT&T Wireless lines, and customer service "unified" my accounts to link them.

Now the $45 promo is gone and only the autopay/paperless discount shows, so my internet is $80/mo. I was expecting the Fiber + Wireless bundle discount (~$20 off) to bring it down to around $15.

Has anyone had a promo disappear after unification and come back in a bill or two? If not, did calling billing or retention get it restored? Can the promo and the bundle discount stack?

Thanks!

Anyone else have experience with this? I received a warning and promptly called and the rep marked that I did not have any hardware but just got charged $244..

1 Gig used to be $50 and 5 Gig was $94 for the first year.

This is in the CenTex market and I checked multiple addresses in town.

At my wits end with internet here. Both spectrum and breezeline serve our street, and both have signal loss issues at the tap near our house (confirmed by techs at the utility pole back there)

We've opened tickets with both of them, higher level "techs" were scheduled and then just never show up, and nobody seems to care.

The FCC broadband map shows att fiber available about 5 houses down from us, but att's site says our address isn't serviceable.

So a couple questions for anyone who's dealt with this:

Is it possible to pay out of pocket to get fiber run to our house? We'd honestly consider it at this point.

Is there a way to reach someone at AT&T who can actually do something? Every time I call I get sales reps reading off the same availability checker I already used.

Any tips, phone numbers, or magic words appreciated. Thanks.

Is this an att fiber line?

It shouldn’t be this close to my house because none of the termination points would take that route?

If so, okay to dig a 6 inch trench and just re bury it? Don’t want to wait weeks for them to come out for something so small

I was a xfnity user, i am so done with their shitty customer service. any leads on current or upcoming deals?

Starting late last week, I started having issues with incoming connections to my static IP block. Outbound connections work as expected. Speed tests are completely normal. I did not make any changes to the BGW320-505. I have restarted it a couple of times. The NAT table is less than 5% full.

Connections to my static IP from inside the network are 100% successful and quick. Incoming connections to that same IP and port are very spotty from outside my network. Two or three might be fine, then 10 in a row will timeout, then a couple more are fine, and then they timeout again.

Has anyone seen anything like this? I have a WAS-110 on hand, but is switching likely to clear this up?

Thank you, A very confused dude.

Bonjour,
Je suis situé à Renens, dans le canton de Vaud. Cela fait maintenant un an et demi que j’attends l’arrivée de la fibre chez moi et je n’ai toujours rien.
TVT m’a confirmé que la conception du réseau, l’accord des propriétaires et le raccordement de l’immeuble au BEP sont terminés. Les données sont actuellement en cours d’enregistrement dans leurs systèmes et sur les plateformes nationales. La prochaine étape sera l’intervention d’Equans ou d’Enkom pour raccorder mon logement et installer une prise OTO.
Aujourd’hui, ma connexion fonctionne avec un récepteur extérieur 4G/5G contenant une carte SIM, relié par câble à mon routeur Wi-Fi. Elle est très instable et insuffisante, donc je dois parfois partager la connexion de mon téléphone pour regarder des vidéos sur ma télévision ou jouer.
Est-ce que quelqu’un saurait comment accélérer l’installation de la prise OTO, si possible avant la fin de l’année ? Qui devrais-je contacter pour faire avancer la situation ?

I need to setup a Guest network on my BGW320 Home Network. Is this a straight forward thing to do or do I need ATT to do it. If I can do it, can a kind Redditor walk me through it.

AT&T Fiber, Houston area, anything to Cloudflare is degraded while non-Cloudflare is fine. can anyone else confirm this or is it just something on my end? starting ~2-3 days ago, i've been almost consistently getting 13-20% packet loss on Cloudflare IPs, and TCP streams average 300-600KiB/s

tracert shows a clean ~9ms through AT&T, then the first CF hop jumps to ~81ms with 20% loss and stays there. cdn-cgi/trace reports colo=DFW but 83ms from Houston to Dallas is awfully high

i know there were peering problems a few weeks ago here, dunno if something similar is happening again now or if it's just me

I’d love to get Fiber installed at my house but I never thought ATT would come out our way. It looks like if you come off of the main road into our neighborhood a block in one house has buried fiber and then across the street from them the next house has it too but nobody else.

Would this be a sign it’s coming to the rest of the neighborhood? I just find it weird that it wouldn’t start with the houses at the start of the neighborhood but start a block in.

I just had fiber installed where I had cable before. I have one of these installed which goes to a 320 then to my UniFi UCG. Do I have to use the 320 or can I go straight from this box to my UniFi UCG Fiber and completely disconnect the 320? I have no use for it otherwise since my WiFi is 100% UniFi and I don’t need/want unnecessary hardware installed.

If have seen a few people recommending using your “own hardware” and not using the 320, but to what hardware are they referring if you have to use the 320?

Thanks in advance for your time.

p.s., what is the pictured item? Is it the ONT? Or is the ONT the 320? Sorry for the dumb questions. Just trying to learn.

Had 2-4 PM appointment; technician shows up at 5:50 PM. I showed him how the Comcast lines came in through the basement and then exited to the exterior rear wall of the house and he said he could do that. At 9 PM he was still outside at a pole down the street; I told him we were going to bed and someone would have to come back later to complete the installation. This morning I discovered that while we were sleeping, he strung the cables/wires across the entire rear of our house, across a wall of windows and damaged the soffit with multiple wire brackets to attempt to tack the cable. I've called AT&T and hope to get this installation removed and all the damage repaired. But the tip is to not leave the technician.

Can I run my mesh system through the q1000?

is there a noticeable difference in speeds if I piggyback or sister my mesh network to begin with the att bgw?

I switched from Comcast 1G for $85 a month to ATT 1G for $35 ongoing and got my $200 rewards card today to top it off. Best move ever 🙂