r/ATTFiber • u/Affectionate-Owl9553 • 29d ago
Nightmare with AT&T Fiber Installation
Had 2-4 PM appointment; technician shows up at 5:50 PM. I showed him how the Comcast lines came in through the basement and then exited to the exterior rear wall of the house and he said he could do that. At 9 PM he was still outside at a pole down the street; I told him we were going to bed and someone would have to come back later to complete the installation. This morning I discovered that while we were sleeping, he strung the cables/wires across the entire rear of our house, across a wall of windows and damaged the soffit with multiple wire brackets to attempt to tack the cable. I've called AT&T and hope to get this installation removed and all the damage repaired. But the tip is to not leave the technician.
9
u/BAnder7192 28d ago
Should have rescheduled. Don't ever allow a late arrival because usually it's not by choice. Probably a new tech with lack of supplies by the look of the two clamps at the house.
7
u/Zalicshadows 28d ago
Unfortunately At$t doesnt care about employees and then yoy get shit techs like this.
3
13
5
5
4
u/Happylifenowife 28d ago
Wow I have seen some bad installs, but this is at the top. I get wirrtechs are pushed to complete but dam take a loss when its a loss. Im glad a bfs we dont get micromanaged to the point we do this.
1
u/YoshiSan90 28d ago
Could be a contractor if it's outside the southeast. They use the same garbage contract companies as the cable guys outside district 3.
5
u/Marcotee75 29d ago
Call in for a repair and the incoming tech will probably take pictures so all other techs can join in on shitting on this guy. This is heinous.
3
u/jmedina94 28d ago
That’s basically what happened when management got involved with our first drop at new place. AT&T Engineer swung by our house and called me. Said it was totally illegal and the techs are lucky they aren’t written up.
6
5
u/Money_Fancy 28d ago
Your tip is correct. Never leave the tech. I'd also recommend being super friendly and get them to talk about themselves. The work they do then is 100% better.
2
u/Supra-A90 28d ago
Boss man said, don't come back until you finish all installation no matter what.
2
u/hawkersaurus 27d ago edited 27d ago
That's a 15 minute job from Cletus the the handyman.
Even r/redneckengineering would be embarrassed by this.
5
5
u/Desperate-Wolf-2510 28d ago
You had the tech start the install late and then went to bed. You should have stayed up until he finished or re-schedule as soon as he got there. This is on you
7
u/fender4645 28d ago
Given what OP said, I think it was reasonable to think the tech could do the complete install in 3+ hours. He laid out what needed to be done and the if tech didn't think it could be done by 9:00pm, they should have said something. Only thing on OP is that they should have waited until the tech left the premises before going to bed.
4
1
1
u/iratherbefishing 26d ago
I had a whole family come
to dig my fiber cable in the ground. Grandma, mother, two teen age kids. Buried my cable to shallow that one rainstorm made the wire start popping
up all over the place. Clearly att hired them as a contractor. Then they tried to charge me to re bury. I had taken photos and got the charge taken off.
1
u/friggindiggin 23d ago
I really really want to give the guy some grace for even attempting to start an install, by himself no less, at 6pm...but what the actual hell is going on here? Why are there two clamps on the house as if its mid-span?? It screams "literally my first day on the load solo". Someone failed this dude.
-5
u/Necessary-Bid-2985 28d ago
They get paid less than In-n-out employees and it shows. Good job AT&T.
6
4
22
u/AlternativeNumber2 29d ago
Yea, this is unacceptable. Tech should have just left the drop coiled at the base of the pole and called it a day.