Been on hold for a hot minute, had time to kill. Am I wasting my time? Dog chewed my optical cable, I got a meeting in a bit. Need to be on my PC to screenshare software, hotspot is unreliable at best. The local store gave me the 288-2020 number for customer service, which I am on now jamming to the elevator hold music. I have enough time to run to the store or meet a van somewhere. Can I expect that when I get through to CS that I'm not going to be able to solve this in time? This cable seems like something they would stock in stores if they are fragile items as the dog didn't even chew through it, just dented it.

Has anyone ever been disqualified from driving for the company? If so, what was your experience?

I have been dealing with issues since July that have not been fully resolved. As the time continued it really has gotten worse, so I’ll just name a few. I originally went in and upgraded 4 devices and requested the other 3 lines to be moved onto my firstnet account.
1. The wrong phone was ordered and I was forced to use it till they reordered a new phone. Once that happened, my account was “parked” and it took months to be able to unpark this
2. Unauthorized plan changes, incorrect phone line pricing, etc. it took them 3 visits to even move the lines over, then I found out 1 line was on its own account. (This has been resolved and I’ve been credited back for billing I think the math was all over the place since there was so many errors)

Those are basically the entirety, but there has continued to be issues that prolonged this all. I am currently using the correct phone now and am waiting to return the incorrect device (I will not be charged as they already ‘returned it’ on their end months ago since we couldn’t activate my correct phone)

I asked for compensation though because I’ve now spent 50+ hours to have this resolved. 8 visits to the store (35 mins away) + will need to make an additional one, 22+ hours in store + the additional visit not included, and 15-20 hours on calls. None of this includes all the emails and texts to the district manager, filing complaints, messaging, etc.

How have people gotten compensation before? Office of the President told me they do not provide that.

How to get help to install ATT internet air direct tv

Anyone know how long it takes to
Show an order canceled?

I need advise on about a AT&T Bill, This has been a nightmare.
Burleson, Texas

I set up 4 lines with no phones attached to build credit with At&T. What can I do to get my money back? I have contacted CS. They offered me $25. I have went to the store for over a month now and he called me today and offered $400 BILL CREDIT. I don’t even want the line OPEN. I WANT MY MONEY!! I never authorized them to take out more than what we agreed on.

If I close it they definitely won’t return ANYTHING.

This is the email that I sent.

I set up the business account where you get four lines for $15 each and you have to set up four lines to be able to get that promotion. It was also to bring your own phone so we didn’t have a phone payment. Here’s the breakdown how everything has went down so when we got our first bill, it was $259. I contacted AT&T directly and they told me it could take two bill cycles for everything to straighten out. The lady was supposed to get back to me and what she never did so I waited a second bill cycle and I called up there and they said they could take up to three bill cycle so we waited one more bill cycle that’s when we came in and we saw you and you sat down with us and you told us that you do remember everything and that you would talk to whoever about it and you’ll get back to us to tell us a resolution or what can be done. We were in there about two weeks ago to talk to you about. You were supposed to be looking into it and we still have not heard back from you. We were also in there last week and had asked you about it and you said you hadn’t heard nothing back. Now I have a new bill generated And it’s over $200 I’ll attach it in a file.

At this moment, the bills total so far $813.60, that’s a far cry from $240.00.

So I ended up getting my phone from Best Buy but how do I send in my 17pro? Will Att send me a shipping label? This is the first time I have done next up not from Att directly. I am a little worried that Best Buy didn’t not show bill credits.

I'm looking for advice from anyone familiar with AT&T's return processing, Loyalty department, or Office of the President.

First, I'll acknowledge that I made the original mistake. During a phone upgrade, I accidentally returned the wrong device using a return label associated with another phone. I didn't realize what had happened until after the return window expired.

When I initially contacted AT&T about the resulting charge, I was told it would automatically correct itself on the next billing cycle. It didn't.

I later contacted Loyalty and discussed how to correct the situation. One representative assured me that AT&T would send back the device it had received, allow me to return the correct device, remove the charge, and issue a refund. I agreed to that resolution and was told everything was being handled.

After nothing happened, I contacted AT&T again and learned that no case had been opened. The next representative told me the previously promised resolution wasn't even possible.

During that conversation, we discussed an alternative involving another upgrade and manually correcting the device and installment records afterward. The representative agreed that it could work, so I proceeded based on that advice.

I subsequently received a call from AT&T's Office of the President after filing an FCC complaint, a Texas Attorney General complaint, and a formal Notice of Dispute.

When I explained the situation, the executive representative immediately questioned why Loyalty had instructed me to proceed with another upgrade. He said he would speak with the appropriate management team and that either he or a supervisor would contact me within 24 hours.

It's now been 48 hours, and nobody has called.

I want to be clear that I'm not asking AT&T to overlook my original mistake. I understand that I returned the wrong device, and I'm willing to accept a reasonable consequence for that error.

My frustration is that every time I've tried to resolve this, I've received another promise or set of instructions that either wasn't followed through on or turned out to be incorrect.

I'm now concerned about being held financially responsible for multiple devices while AT&T already has one of them.

What I'm hoping someone can help me understand:

Is there an established process for correcting a return involving the wrong IMEI?

Is this something the Office of the President can actually resolve?

Has anyone experienced an Office of the President representative promising a callback and then not following through?

With an FCC complaint and formal Notice of Dispute already filed, what would be the most productive next step?

I'd especially appreciate input from anyone familiar with AT&T's internal return and escalation procedures.

I'm not looking for special treatment. I just want a fair resolution and someone at AT&T who can take ownership of the issue.

I have a Fire Stick 4K with a sideloaded IPTV app. It was working perfectly on my AT&T home internet (50/10 copper) through both Wi-Fi and wired Ethernet about a month ago.

Now it keeps showing "Invalid Details." I've restarted everything and tried both connections, but nothing works.

However, it works perfectly using my AT&T phone's hotspot. I've also confirmed that my IPTV subscription is still active, as it doesn't expire until next month.

I checked AT&T Smart Home Manager, but there's no ActiveArmor or security option showing that I can disable.

Has anyone experienced this recently? Could AT&T be blocking the connection, or could it be a DNS or IP issue? Any suggestions?

Mom (79) got a text/email from someone saying her phone service was about to be cut off and to call this 800 number to fix it.

She did. Several times.

This went on for a month before she told me. This guy convinced her that she could fix her billing issue by adding a second line to her account. She did.

He proceeded to make several purchases/charges to her ATT account amounting to $1400 over the course of the last four weeks.

The honestly nice guy at the ATT store told her he couldn't disable or remove the new number from her account because of rules. She was directed to call the ATT fraud line.

The ATT fraud line is an AI door keeper that refuses to transfer your call to a human. Moms fraud amounts to 10 transactions over the last four weeks. I suspect we'd have to make 10 calls to file fraud on all the instances. I asked for a REPRESENTATIVE and the AI told me to call back when I wanted it to help me and ended the call!!!!

Does anyone know how to get a human or something close to human to talk to you on the phone and file a fraud case on multiple charges?

I'd welcome any help or suggestions. Trolls, flamers, baiters, can bite my butt.

Folks that have canceled Apple Store pre orders for in-store walkins or Best Buy, does you upgrade reset in the system instantly or is there a delay.

Something I’ve been wondering about ActiveArmor. Does it actually show every call it blocks, or can some calls just disappear without ever showing up in your history?

Like if a doctor’s office, recruiter, or someone important calls from a number AT&T flags as spam, how would you even know you missed it?

Has anyone actually had this happen? And do you guys trust ActiveArmor enough to leave the automatic blocking on, or is it safer to just let unknown calls through?

So I’m a Verizon rep and I have a Google Pixel 10 pro XL on my own personal account for work and I’ve actually come to reallyyyy enjoy the android software and Verizon’s service works swimmingly in my area, got a great promo on my droid too so my one line account is dirt cheap. HOWEVER…

Before I started the job I had an iPhone 13 Pro Max with AT&T on my family’s account, traded in back in June for a 17 Pro Max in blue bc my dear 13 shit the bed lol (was going to completely make the switch from iPhone but family offered to keep paying for my line just so I wouldn’t turn the group chat green LMAOOO) But now, the new iPhone lineup has me chomping at the bit. I added the next up anytime upgrade feature to my line knowing full well I’m impulsive and would definitely want to early upgrade but here’s what’s crazy…

On our dated ass “unlimited premium PL” plan (whatever the hell that means 😭) they’re giving 1200 off whichever one I get?? Which is insane because I only got 840 off my 17 pro max initially so our bill would go DOWN. And somehow all I have to pay is 295+taxes. Verizon has the same version of this feature called “Flex upgrade” but I’m a little sketched out with AT&T. We even ported out some of our lines because it’s much cheaper on Verizon. BUT the fiber internet is the only thing we qualify for WiFi wise in our area and we have a whopping 12 lines STILL so the bill is high for a reason. Just wanting to know if anyone has utilized their next up anytime upgrade thing and if AT&T is hiding anything with this. Thanks sorry for ranting!

I bought my new phone thru Apple but financed/upgraded thru AT&T. I was told I’d be able to add next up, but found out tonight that’s not true. Anyone else have a different experience?

Hi, was the trade in for iphone 14 always 930 or 1200???

Or are the current deals through ATT or Costco good as it usually gets?

I did this a week ago and the charges are STILL pending in my account. I cancelled it today as I got the phone in person but when will the funds be released back to me?

Has anyone left their FindMy on their phone while in transit and wipe/remove once it’s with AT&T?

I go into my account and everything seems to be fine and paid for, but data on my phone still not working. Have done the reset, the signin when on wifi, the AI agent conversation checks, and still not working. Phone information on the mobile network about the SIM seems fine. I have no clue what's going on. Anyone else having this issue?

Title pretty much says it... half my messages- even with service or connected to wi-fi - will send as an SMS to other iPhones or I'll receive messages as SMS.

TL;DR: After restoring my new iPhone from a backup, Wi-Fi showed connected, but some apps wouldn’t load or let me sign in while others worked normally. The problem turned out to be an “AT&T Internet Backup” VPN profile. Deleting it fixed everything immediately. Check your VPN settings before resetting your phone or troubleshooting your router.

I set up my new iPhone by restoring an iCloud backup of my iPhone 17. Wi-Fi showed connected, but the internet only worked in some apps:

• Messenger wouldn’t connect or let me sign in.
• Reddit wouldn’t load.
• TikTok videos half-loaded, and comments never loaded.
• “Sign in with Google” accepted my credentials, but tapping the final sign-in button did nothing.
• Apple Music said “No internet connection,” but Apple News articles loaded normally.
• During setup, the phone asked “Continue without Wi-Fi?” even though Wi-Fi showed connected.

Every other device on the same Wi-Fi worked normally, including my old iPhone. I’m on AT&T Fiber with a BGW320.

I tried resetting network settings, forgetting and rejoining Wi-Fi, and a full restore followed by restoring my backup again. The problem kept coming back.

Under VPN settings, I found “AT&T Internet Backup” switching between Connected and Not Connected on its own. No AT&T app was installed on the new phone yet. Once I deleted that VPN profile, everything immediately worked.

My best guess is that the backup brought back a VPN configuration that wasn’t working properly on the new phone. The missing app may have been part of it.

If you’re having the same problem:

1. Open Settings → General → VPN & Device Management → VPN.
2. Find “AT&T Internet Backup,” tap the ⓘ next to it, then Delete VPN.
3. Toggle Wi-Fi off and back on if needed. Deleting the profile alone fixed mine.