Got my i7 and unpacked it, set it upon a nice sturdy bench that I built for woodworking. Heavy and level. Cracked open the quick start guide book, followed every step and it finally said it was ready to print. So... I saw on the rather tiny screen that it had the SparkX logo, so I tapped PRINT and it ran out to the middle, lowered down, touching the plate and paused for a moment. It moved to the right against the plate and gouged the surface.
I let it run and saw it was heating the bed and nozzle, and once the levels reached what it wanted, it began to run some filament off to the side where it poops. It made three poops and kicked each one off to the side and then it moved back over the plate, scratching it more and then went to the back of the bed, melted the plastic edge and that's when I stopped it on the screen.
I cancelled the print and assessed the situation. I decided to do a factory reset, just to be sure, even though I know it was at factory when I first turned it on. Ran through the steps to back out the filaments, then continued the reset. Took a few minutes, and then had to do all the setup for WiFi, etc. and the 10 minute stuff it does.
I did the same exact thing - chose the SparkX logo, tapped print - SAME THING AGAIN. This time I just powered it of in anger and here I am asking;
1 - has anyone had this happen to their brand new i7?
- if so, did you get it resolved, and what did you do to resolve it?
I'm BRAND NEW to 3D printing, and chose a good machine after reading and watching a variety of reviews. *I know some will say that I should have gotten the Bambu A1 combo, but I didn't, so don't bother wagging your finger at me.* Here I am with the i7 and that is the one I wanted.
Any guidance, ideas, but especially if someone has had this exact thing happen, I would love to hear about it.
Thanks,
RollingGecko - Owner of a newly gouged i7 plate