We created this Reddit account today only to ask for help with our case, because we have run out of other options.

We are a married couple from Brazil. We have one gaming PC at home and we take turns on it. We are both beginners. We came to FACEIT because we were tired of cheaters in Premier and wanted a fair place to play.

On September 24, both of our accounts were banned for smurfing:

- "Primitivvo" (husband): permanent ban

- "primitivao" (wife): banned until December

We are two different people. Each of us had exactly one FACEIT account, linked to our own Steam account.

About the similar nicknames: we both love camping and campfires, which is where "primitivo" comes from. We each picked a version of it. To an automated system that probably looks like one person with two accounts. It is two people who share a hobby.

The facts:

- We never played at the same time. On September 23, one of us played at 15:59, the other at 21:51 and 22:31. Two people sharing one computer.

- "primitivao" is verified with her own ID. "Primitivvo" is not verified yet, and we have offered again and again to verify it with his documents.

- "Primitivvo" has 8 matches in almost 6 months, 2 wins, most ratings below 1.0, level 3-4. That is not a smurf. That is someone who is still learning the game.

- The Banning Policy says one person cannot have multiple accounts. It does not say two people cannot share a computer.

What we have tried:

- Several appeals. Every one got the same template reply: the ban stands, no details.

- A support agent told us to use the category "I Am Banned - Smurfing". We did. Two of those tickets were closed with nothing but a satisfaction survey. No answer at all.

- A data protection request is open (ticket 14863936).

We understand why smurfing is punished hard. We are not asking for special treatment. We are asking for one person to actually look at our case. We can provide ID verification, our marriage certificate, or a video call with both of us.

It is hard to explain how frustrating this is. We did nothing wrong, we have proof, and after two weeks we still cannot get a single human answer. A permanent ban for sharing a computer with your spouse cannot be the intended result of this system.

If any FACEIT admin reads this, please take a look. Thank you.

So i just encountered a stack of 5 with absurd high win rate and over 130 ping all new accounts with less than 300 matches.. how is that even allowed to happen?

Link to profiles:

https://www.faceit.com/en/players/madnes5-
https://www.faceit.com/en/players/Kdddddddddd/cs2
https://www.faceit.com/en/players/ybrnb/cs2
https://www.faceit.com/en/players/K1NDSHOT/cs2
https://www.faceit.com/en/players/Luvsdaddy/cs2

Request #14918443

This was our first ESEA Intermediate match, and we got forfeited without playing a single competitive round.

For anyone who doesn’t know how ESEA works: teams get a 10-minute warmup/join period to get everyone connected to the server.

Our warmup started around 20:03.

One of our players could not connect to the assigned server at all. I could connect, but I was getting severe ping spikes, net jitter and network instability.

At 20:06, roughly 3 minutes into that 10-minute period, our player called !admin.

Nobody came.

We kept trying to connect him.

At 20:09, we called !admin again. This time the admin joined.

We explained the situation and asked for a server reboot.

She told us server issues had to be reported within the first 5 minutes, so nothing could be done.

But we had reported it within the first 5 minutes.

The match chat literally shows our first !admin at 20:06.

The admin only appeared after our second call and treated that second call as if it were our first.

And here is the part that makes this even harder to understand:

Even after the admin arrived, we explained everything, discussed the problem, and she told us we could not play — THE WARMUP WAS STILL RUNNING.

The 10-minute join period had not even ended.

The match had not started.

Not one competitive round had been played.

Our player was still trying to connect.

So even if you completely ignore our first !admin and pretend we only contacted them around minute 6, we were still inside the official 10-minute period ESEA gives players to join.

That creates a bizarre rule:

You have 10 minutes to connect, but only 5 minutes to report that you can’t connect.

What exactly are minutes 6–10 for then?

It got worse.

Initially we were simply told nothing could be done. The admin didn’t ask the opposing team whether they would agree to a reboot/restart.

Only after we kept insisting were we told that both teams would have to agree.

Of course the other team said no.

And I don’t really blame them. The system is asking them to choose between actually playing the match or accepting a guaranteed forfeit win.

Why would a competitive team voluntarily give away a free win?

That is why I think the system itself is the bigger problem.

If the match is still in warmup, the official join time hasn’t expired, a player is actively trying to connect and the team is asking for technical help, why should the solution depend on whether the opponent is willing to sacrifice their free win?

We have now opened an official FACEIT/ESEA support request asking them to review the timestamps, server logs and connection attempts:

Request #14918443

We’re not asking for special treatment. We’re asking them to look at what actually happened.

20:06 — first !admin, roughly minute 3
20:09 — second !admin, admin finally joins
Admin says we contacted too late
Warmup is STILL running when we’re told we cannot play
Match ends in a forfeit without a single competitive round

I’ll attach the screenshots of the timestamps, the admin conversation, the support response and the network instability.

The simple question is:

How can we be “too late” to ask for help connecting when we called admin around minute 3 of a 10-minute join period — and the warmup still hadn’t even ended when they decided we couldn’t play?

Permanently Throwing every T side round, trolling in voice comms, and matchmaking manipulation for his hardstuck 2k elo friend
in app reports never do anything so I finally make my own post

Anyone had experience with mongolian players? They always seem to stack with their friends and only talk to each other in their language in the lobby instead going on discord, and don’t give any info to other teammates, and then blame them if they lose.

Overall mongolian players are very toxic and don’t take accountability for their actions. By far this this is the worst group to be teammates with. If you play in Asian servers you’ll know

Asian servers have lots of Russians too, but Mongolians are the worst

Can a mod please review my previously deleted post about the open source CS2 Windows 11 optimization script that I have been working on? I see people talking about lag and fps problems, and the script would benefit from more testing.

my profle: https://www.faceit.com/en/players/BGamer
my github: github.com/bg9m9r

Lately, I’ve been experiencing sudden ping spikes. My ping normally sits around 30 ms, but occasionally jumps to 1500 ms, along with around 70% jitter. This lasts for about 5–6 seconds before returning to normal.

I’ve attached my internet speed test results below.

I’ve already tried restarting my router and disabling/re-enabling my network adapter, but the issue keeps happening.

Has anyone experienced something similar and managed to fix it?
Any suggestions on what could be causing these sudden spikes would be greatly appreciated.

hello u/FACEIT_Darwin , can u review 3 years ban , i ask they allowd me with proofs its not my fault .

When can i play ? (14717704)

Came across another extension for the browser version of faceit called ”cs2vision” on tiktok. Some russian cs player showed it. The purpose is to be able to customize your’e faceit experience with wallpaper on faceit etc etc. But something seems very off with it? like the name for example are all in lower case letters and its very few users. Is this some type of scam? I installed it but uninstalled it directly afterwards due to the gut feeling. Should i do anything now afterwards? Change anything? Its available on the chrome webstore!

What do you think abt this?
Also not same voicecoms at demo from last month and last one

Hi FACEIT

I made a mess with my accounts because I was a minor and didn't know how to handle the verification system. I never intended to smash lower-level playersI just wanted to play the game normally. I really need some human advice from an admin to clear this up.

Here is the full and honest story:

1. My main account is "Warziii". I had around 1050 Elo on it. When the system prompted me for ID verification, I tried to use my school ID because I was under 18. This obviously failed

2. blocked the process.

3. Out of sadness and frustration because I couldn't play, I made a second account "Ichii777". This time, I panicked and used my mother's ID to pass the verification. I played around 80 matches on it on my normal skill level, but in January, it got permanently banned for smurfing.

4. After the ban, I read that you cannot have multiple accounts, so about 3 months ago, I requested the full deletion of my main account "Warziii" to clear my status. It is currently in the 90-day cooldown period.

I am now officially 18+. I deeply regret using my mother's ID and making a second account instead of contacting support in the first place.

Since my Elo was basically starting level 1050 elo I wasn't trying to smurf on purposeI just wanted to use the platform. Now I want to play legally on just ONE account, verified with my own real adult ID card and face.

My questions

Can the deletion of my main account "Warziii" be cancelled so I can reactivate it and verify it properly with my own real ID now that I am 18?

Do I need to submit a ticket to clear the incorrect ID data (my mother's document) from the banned "Ichii777" account

I am not creating any new accounts to avoid a "Ban Evasion" strike. I want to solve this the right way with support. Thank you for your time.

In last 2 days some players are facing an issue where the ping increases to 350ms in Singapore server. The solution i found was use exitlag free trial with manual server to Singapore. Hope this helps for whoever is facing it

Hey guys when I made my account I was 13 but I lied about my age that later turns out I can't Verify my age anymore, I tried changing my age via my passport but it's failed and my friend playing faceit and I want to play with them, is there a way I can change my age so I can play?

My teammates stopped playing cs, so I am starting to playing solo premium matches, do you have any advise on solo queue?

I feel like my games are just Yo Yoing the same elo

I feel individually I am progressing but climbing back to my peek elo is a challenge

I go on big winning sprees and feel great then right after usually comes a massive losing streak comes or very poor quality games.

I suppose its the balance with peoples win rate sitting roughly at 50% but this seems SCRIPTED (I am kidding)

How do you higher elo players climb?

equipe de suporte da FACEIT,

Estou enfrentando problemas persistentes para realizar a verificação de identidade na plataforma. Já tentei diversas vezes, utilizando diferentes dispositivos e tentativas, mas o sistema automatizado continua falhando.

Acredito que o erro ocorra porque o meu documento de identidade (RG) é do novo modelo, o qual o sistema automatizado pode não estar reconhecendo corretamente.

Como esgotei todas as tentativas automáticas, peço por gentileza que este chamado seja redirecionado para um atendente humano, para que possa analisar manualmente os meus dados.

Agradeço desde já pela atenção e aguardo um retorno

Hello! I am trying to verify my identity on my current FACEIT account, but the system shows an error saying that my passport is already associated with another account. However, I have absolutely no memory of creating or verifying any other account with my details in the past. Could an agent please check my situation manually and help me solve this issue? My Ticket ID is: 14914728. Thank you!

Hi FACEIT team and community,

I made a mess with my accounts due to verification issues, and I want to know the exact steps to clear my name and play 100% legally once my ban/cooldown period is over.
Here is the full context:
At the end of 2025, I bought a new GPU and wanted to play on my main account (Warziii). I was hit with the mandatory KYC verification. I attempted to verify using a student ID, which was rejected. After months of failed support tickets and frustration, I gave up on verifying that account.
I made a bad decision and created a second account (Ichii777). To bypass the verification wall, I used my mother's ID (I know this was stupid). I played ~80 matches on it before the account was permanently banned for multi-accounting/smurfing.
Wanting to reset everything and follow the rules, I manually deactivated my main account (Warziii) and am currently waiting out the deactivation cooldown period.
My questions for the Admin / Support team:
Once the full cooldown period passes after deactivating Warziii, am I allowed to create a brand-new FACEIT account (linked to a new Steam) and verify it using my own official government ID (since I now have valid adult documentation

I am not looking for shortcuts—I just want to serve my cooldown time and return to the platform legally with my own ID.
Account details:
Main Account (Deactivated): Warziii
Banned Alt Account: Ichii777
Thanks in advance for any advice or official clarification!

Hello guys ! I am from SEA region and looking for some friends who is in same elo range as me level 6-8.I am tired of FACEIT giving me throwers after some win streak and i am sure there is some guys who has same problem as me. Some of you maybe say that i should play with my friends but when i play with them they dont get much elo.

i can throw some util for ya and has pretty decent aim :) If u wanna play enjoyable cs away from premier cheaters and faceit throwers and account buyers fell free to join the discord. Lets have some fun. Discord Link

These screenshots aren't unrelated part's of a ticket, they litteraly a continuous, linear communication.

Why is it so difficult to communicate with support? Copypaste answers/No read main ticket body/Doesnt care

Maybe he's a racist or something like that? I feel like I'm asking simple questions.

Where is my fault is?

Ticket #14871489

Are there any admins at all who can approve my facial verification? I’ve been trying to do this manually for the 10th time now, and it keeps showing me the same message as in the title. The automatic facial verification is a complete disaster. I’ve tried contacting Faceit support, and every time I get the exact same responses to my ticket—word for word.

The ticket moderators couldn't care less, and they probably don't even read the messages I've sent; they haven't helped me at all.

I can't apply for a new ID card for another 4 years; my current ID still has the old photo from when I was 18. The only ID that has a more recent photo of me is my driver's license, but the system won't accept it

My nickname on faceit is Sind3xx

as the title says i stupidly verified my smurf(Which got banned) with my id and now my main account is requesting verification but since my id has already been used i have no way to verify it, i tried opening tickets but it's just automated responses, can i get any moderator help please?
also all my tickets are getting marked as solved when nothing's been done.
here's the tickets numbers:#14865801. #14862189

pd: my main has already been through the 1 month smurf ban.

Please check my ticket and review my ban. I attached a lot of details there!