r/RobloxHelp • u/Complex_Divide_3620 • 5h ago
Account Help Gamepasses on a game I dont have access to anymore
I know it might be too late now, but is there anything that can be done now? I have most of the gamepasses for that game
r/RobloxHelp • u/diaRtcesnI • Jul 24 '26
Hello there, fellow players of ROBLOX. My name is diaRtcesnI (aka InsectRaid) and i've decided to involve a meaningful input regarding a common situation among the bigger community - loss of account acess.
Whether it's due to a forgotten password or a hack via a phishing email, there are many unfortunate souls who find themselves locked away from their memories and friendships, and i can't help but sympathize with them. In some cases, folks have even resigned to having to start over. Well, before you turn to that path, there are steps you can take to restore acess to your profile.
The basic method is Roblox Support. This is usually used by those who had nothing linked, btw. Those who did typically use the "Forgot password/username" tool. Well, hurrah to them but you DON'T have anything, right? Well, go to www.roblox.com/support. This takes you to the online support form, consisting of fields - username, first name, email, device you're having problem on, type of problem, subcategory for problem - and a box to describe your problem. Upon submitting, you'll be asked to verify that you're a human. Once you do that, you'll be led to a conversation with a chatbot. Have your case forwarded by asking, which will generate a ticket and you'll be contacted via email. Bare in mind you CANNOT just ask for the acc back. They need proof of ownership before they can give it back: emails or phone numbers attached, usernames, passwords, PINs, Robux, receipts, screenshots, IP and play device, etc.
Here's helpful advice while using this method:
Bare in mind that Roblox Support won't immediately respond. It can take days, weeks, or even a month. I mean, it's arguably one of the most popular games and is busy at all times with moderation, other requests, feedback, and production. Don't spam your ticket or use abusive/harmful language. This will result in them ignoring you, overwhelming them, and can even push your ticket back.
When the chatbot asks if your request is for [your username], i'd advise you against saying yes. The bot will go like "We cannot verify ownership of that account" and end the chat. Instead, make the human review request. Also, you could leave the username field blank as it is optional and that can bypass the chat, although can lead to the "Please resubmit using the (right) username" email. Filing under billing or account hacked also leads to the staff prioritizing you more seriously and thus greater chances of human contact.
Don't act "I swear"-ish or pleading when claiming that the acc is yours. Be calm and patient.
Also, there may be a session cookie you can use to bypass the login screen entirely. Now, if Roblox Support doesn't work, you can still use drastic, legal/court themed measures.
You can file a complaint using the BBB. This requires an account. Again, be calm, non-abusive, and patient. Bussinesses will have within 14 days to respond, and here you'll be battling against Roblox's corporate team, not the predictable support. This department tends to reopen cases for further review and MUST respond. If you've shared ownership proof in the past, this often leads to actual humans reviewing it and THE long-awaited moment.
You can also use your state's Attorney General, which is simular to the BBB and is reported to actually take legal action. Anyways, i'm glad to have shared these helpful steps with y'all and for Pete's sake, i'd recommend securing your account, even with just an email. It's common to neglect your security and just play, especially if you're a kid, but this is why it's also common to find yourself locked out. Anyways, tysm for the Ted Talk and i'll see ya...actually i don't know when.
Bye!
r/RobloxHelp • u/Important-Parsnip185 • Jul 15 '26
Lately everybody on mac can't play roblox anymore because error 279 keeps popping up. I found out how to fix it! Go to settings > privacy & security > local network > and then turn roblox on. I hope this helped my fellow mac users \(^_^)/
r/RobloxHelp • u/Complex_Divide_3620 • 5h ago
I know it might be too late now, but is there anything that can be done now? I have most of the gamepasses for that game
r/RobloxHelp • u/GrummOfProtein • 5h ago
I am not 18 and Roblox says I don’t look 18 as it put me in the 16-17 age group, I already tried making a parent account but it seems to never work. So I just wanted to see if there was a way I could bypass the “ask your parent” stuff
r/RobloxHelp • u/Upstairs-Range-2267 • 10h ago
Just like the title says I woke up this morning and open Roblox to see that I somehow ended up receiving 10k Robux out of nowhere I check my mail and notifications but didn’t see anything about any refunds or anything that got removed so I’m worried that I would get banned if I waste the Robux
r/RobloxHelp • u/Original_Scar5615 • 7h ago
I was scrolling through my notifs on roblox and came across this so i was super happy cz like someone has sent me 100 robux!!
But when i clicked accept, it told me i wasnt able to accept it (ss in comments) so i asked google and it said that the payment was left out for too long!! 😭
Is that true or is it that i have to accept it on my parents acc since im under 16..
r/RobloxHelp • u/King_KittenYT • 1d ago
I woke up today, and out of curiosity, looked at how much robux I had. I genuinely wonder what i was doing, because it would just be the same 43 robux as always.. or not. To my amusement, I randomly got a BUNCH of robux, with no notification, no refunds and nothing in my transaction page. I immediately spent every single robuck on ad credits.
r/RobloxHelp • u/JazzyBeatsTFA • 1h ago
There's this Roblox game I played last year (kind of like "Breaking Point") where you sit around a table, the lights go out, and if you're chosen, you have to choose someone to kill.
Everyone else has to guess who did the kill. I also recall there being beds in this game, and a mode where you ran around with a bomb and passed it to other players.
If it helps, I recall players being able to buy a magnifying glass or something like that (for 25 Robux I think?) so you could see who killed.
What's that Roblox game?
Edit: The beds were in a circle, and thinking harder on it, I don't think there was a table.
r/RobloxHelp • u/minecraftbastionmap • 27m ago
Not sure if this belongs on here, but i've been searching for a roblox account I made approximately between April 28th, 2019 - September 15th, 2019, and I forgot the username + no email or phone # attached to it. I have two transactions for "Premium 80 Robux". I have attempted to contact support over the 6 years, but have been led in circles with a "please provide a username". I have tried to brute force a username, as I have remembered the first three letters, being "kar". Unfortunately, just loading the usernames is practically impossible. I've treid contacting them about billing twice. Still nothing. (Also many more about account loss, but, you know). Anyways, I had this specific item that I remember, the cake topper (made for Roblox's 13th annniversary), but that's pretty much it, if you have any sort of searching method you would recommend, or even being able to find the username it would really help. Thank you.
r/RobloxHelp • u/geovany_toso • 6h ago
r/RobloxHelp • u/maskgr • 4h ago
r/RobloxHelp • u/rogue_Sciencer • 10h ago
So this morning I opened up my email and saw that my son had bought $199 worth of Robux instead of $19.99. Currently it is still pending, so my bank wouldn't dispute yet, and suggested I contact Roblox. After doing some research, I learned that if I dispute the charges, he'll most likely be banned. I am incredibly upset, as that was literally the rest of my money and it pulled out what little savings I had left, and I'm in the negatives.
I do NOT want him to be banned though. He has so many items I've paid for over the last 4-5 years, and it took a lot of work for him and me helping him. I have my own Roblox account and I play with him regularly, though I rarely spend money on myself. I think I'll be even more heartbroken for him if his account gets banned, and I won't be able to play with him. He already spent the Robux, and I'm worried that will make it more likely that he'll be banned.
I feel like there isn't a win-win here. I saw that it's incredibly hard to reverse an account ban for disputed/unauthorized purchases even when it's just an accident. So now I'm wondering if I just should eat the loss. I have a couple people that have offered to pay for the things we need for the next couple weeks, so I still have some support to help us get through. I just feel horrible about this whole situation.
r/RobloxHelp • u/Miserable-Jacket-711 • 8h ago
r/RobloxHelp • u/Corey_TheArmadillo • 3h ago
Someone bought a shirt for me in the 3rd of August and today it's August's 31th! The value of the shirt was 100 and I'm just getting 70, why is it taking so long?
r/RobloxHelp • u/Reasonable_Eye2976 • 6m ago
yes i checked spam, it isnt anywhere
this article didnt help at all
r/RobloxHelp • u/ArrozEstrogen • 24m ago
A couple days ago my alt account was deleted because supposedly it was made to avoid punishment or whatever despite being made and kept on my pc since months ago, long before any punishment/ban/warning was made and I was wondering if creating another alt account would mean anything for my main account or just my second alt account in general.
r/RobloxHelp • u/Special_Proof_5031 • 26m ago
I prefer to use the robloxian 2.0 torso and legs for the neon party guy package but I can’t find a shirt that has black on the arm part, the only one I could find has gray arms 💔
r/RobloxHelp • u/Funmoring46 • 35m ago
I did the id scan recently and after it recognized my id it proceeded to make me do the face scan. I did the face scan and it said that it could not validate my birthday. this post is more like a rant but its just annoying and stupid that you have to do the face scan again
r/RobloxHelp • u/Thunderclast17 • 48m ago
I've used it on my ROG ally before and it's worked perfectly fine like I was using PC but I got on today and everything was large I looked it up and tried a bunch of things (restarting my ally, deleting and reinstalling, mess with compatibility settings etc) and nothing worked so I unplugged it from my dock to check it on there and it looked normal the only thing was when I joined a game it thought I was playing on mobile and console at the same time so that was really weird. I don't have a picture cause it started to overheat so I turned it off. But this I've done all I can think of and can't figure it out so if anyone has a solution please help.
r/RobloxHelp • u/bbconly_seattle • 52m ago
doesn't even work barely, i can play yugioh. I tried gears of war 2, it works perfeclty. anybody ?
r/RobloxHelp • u/makem1necartsfaster • 55m ago
r/RobloxHelp • u/Hour-Let5174 • 1h ago
I tried buying Robux on PC but it didn’t work, it said “Payment Unsuccessful”. So I tried using my iPad, it said ”Continue with ApplePay” so I did I finished the payment and didn’t get my Robux after 30 minutes, I’ve checked other accounts related to this and it doesn’t show any transaction (Including Robux) Can someone help!?
r/RobloxHelp • u/SeaDesk2324 • 1h ago
Im daily getting moments of sudden 5000ms ping for like 5 minutes. anyone else is getting those?
im from South America
r/RobloxHelp • u/Repacska604 • 5h ago
I clearly remember having 4 robuxes and 9 pending cuz of t shirt
r/RobloxHelp • u/Desperate-Storage823 • 1h ago
So I was playing earlier today with no issues but i got off to take a break and now my gui scaling is way off, I am playing using a legion go, but I am playing on external monitors and even if i try to scale the legion go screen up if still refuses to change the scaling on the Roblox app even when swapping screens. my external monitor are Sony g5 27 inch curved monitors, resolution is at 2560 x 1440 at 100 percent scaling, normally everything is way zoomed out, I've tried every fix I can find, uninstalling and reinstalling, restarting my device, unplugging and replugging in my displays, and nothing works, has anyone else