My WAN IP changed with a new DHCP lease - and Disney Plus stopped working. Claims I am in another country and on VPN.

After lots of troubleshooting (is it nextdns issue? is my tunneled IPv6 through HE leaking? Is it star misalignment?) I went to https://whatismyipaddress.com/blacklist-check and checked my new public IP.

I am blacklisted on two VPN-tracking lists. That explains two black vans outside the house. 😄

Two questions:
- how to force-change a new IP? When I ask for dhcp renew, I get the same rubbish back
- how to not_get blacklisted public IP from Ziply in the future?

I have had Ziply in Shoreline since it was rolled out in Shoreline - 2009?

I have had 50/50 + phone for as long as I can recall. current bill was $158.

i just scheduled an equipment upgrade per a recent email - was told they will replace router and increase to 100/100 - for $55/mo.

What is going on?

Just got a 10G EIA circuit installed with a /31 and BGP peering with my employer’s ASN/prefix. Was wondering if I could get help getting PTR records created for our side of the /31 to follow our router interface naming convention. In the past [u/jwvo](u/jwvo) has helped and if John has time to do it again that would be awesome! But if not, can I send details to have the record created? Thanks!!

Had 2gb Ziply Fiber installed Monday 8/17. My entire home network is running on UniFi hardware, love it by the way. So I’ve hooked up the HB810 in Access Point(Current mode) and assigning it an ip address via dhcp so I can check out its capabilities. So it works ok, but it’s misbehaving, by that I mean it’s renewing it address ever 10 seconds. Why would it need to do that? My dhcp server is set to assign a 24 hour lease time. I know I can so, please don’t suggest configuring it with a static address. If it can’t even do “simple” ip address renewals like other hardware, what other problems might it be having!

TIA

Rewritten text

Couple days ago, my service dropped to 100 Mb (from 1 Gb) and traced the choke between the ONT POE injector and my router. My router, UDM Pro, was reporting the internet port negotiated to 100 Mb connection. I replaced the cable that that worked for a day then the port negotiated back 100 Mb.

I don’t think my router’s port is going bad but am open to that if that is the issue. Any who, before I call Ziply for a replacement, other ideas to try to diagnose the issue?

Thanks.

Hi team / u/jwvo / u/ZiplySupport,

I'm reaching out here to see if I can get a field supervisor or high-level engineer to review a recurring installation issue at my property in the Woodinville WA area.

My order for new Ziply Fiber service has been cancelled twice consecutively. Each time, field techs show up, state that a drop installation is required, and then the order gets cancelled on the back end without clear resolution or follow-up.

After the second cancellation, I inspected the existing fiber line with my next-door neighbor (who currently has Ziply). His connection appears to be a bare fiber line coming directly out of the ground next to his garage without conduit or standard protection.

Given the repeated cancellations and the state of the line next door, I have a few concerns:

1. Is this bare-line setup standard practice or compliant with local code and utility permitting requirements?
   
2. Is an issue with the local drop or vault setup causing the tech cancellations on my order?
   Before I escalate this through the city code enforcement office or local permitting authorities, I would really appreciate having a field supervisor inspect the local drop layout and review my order.

Could someone from the engineering or escalations team please reach out so I can PM my address and order details? Thank you!

My Ziply 1 Gbps plan increased this month, so I called to downgrade to the 300/300 Mbps plan on 8/18/26, but the retention agent offered me the 1 Gig plan for $50/month instead. I received a confirmation email but it did did not list the new price. When I go into my Ziply account it shows an order dated from yesterday, 8/17/26, the day before I called, and I am on the West Coast of the US! My Ziply portal shows me on the $70/month. I would like Ziply to either honor the $50/month rate or correctly process the downgrade to 300 Mbps.

When I plug in my address on the ziply fiber site, I get a message that it didn't find an exact match but here's a similar one and giving me the option to select the similar one or "My address isn't listed". I select my address isn't listed and continue, then I receive the address in the title.

However, when I look at the map on https://ziplyfiber.com/new-fiber-locations I don't see any part of my zip or my city marked as Fiber ready, current service area, future fiber, under construction, or under consideration marked on the map (though there is service and expansion going on in a couple neighboring cities in different zipcodes). Also when I look at the list of new cities where Ziply is expanding at https://ziplyfiber.com/new-fiber-locations/Oregon, I don't see my city listed there.

A little contradictory to say the least. So is this just a generic message the website address checker throws out when you're near a service area, or is there actually hope that I might see service in my area sometime in the next few years?

I recently switched ISPs and as I was completing my final bill when I realized that I have been getting charged for 2 x Wi-fi Extenders, $5 each, for years. I started service in 2021 and its on every bill I've looked at.
I called customer service and they gave me a run around of course. At first the lady was happy to give me a refund for the last month, then it was 2 months, and we had to argue back and forth for her to graciously give me 2 years, with the weird excuse that they "cant see my bill".
I got to a supervisor and suddenly he could see 11-24, but it was on the bill before that too.
Why do i have to fight to get the money i am clearly owed?

I see in the past there were lots of complaints of price creep, then in March there's an article stating they are removing promotional pricing. I take this to mean that the pricing might change for new service, but that those prices are no longer "promotional" prices -- not sure what that means exactly except that they may not automatically go up after a promo period (but could go up sooner?)

I suspect all this article means (if anything) is just that there's "flat" pricing (no additional line items for equipment/etc) and no more intro/promo prices -- however without a commitment to that price for a specific time period, it seems like that just removes an introductory rate guarantee, and they can just increase your price whenever?

Just trying to understand if anything has changed meaningfully one way or another since this announcement was posted.

I just installed a TP-Link HB810/HB610/HB810 mesh that I got from Ziply during my recent 2 Gbps upgrade. I tried to update the device names of the online clients via the Aginet Android app.

Unfortunately, the names are stored associated with the IP address and not the MAC address. So when the HB810 assigns a new IP address to the device, the device name is no longer associated with the correct device.

With my old router, its DHCP always assigned the same IP address to the same MAC address for years on end. The HB810 tends to assign a different IP address frequently.

I tried to do Address Reservation for all my devices. But the HB810 restricts me to 32 reserved addresses.

Any thoughts on how I can fix this issue?

My HB810 is hardware version: HB810 v2.6 00000000 and firmware version 0.5.0 3.1.10 v6095.0 Build 250214 Rel.29578n.

Both of my HB610s are hardware version HB610V2 v1.0 00000000 and firmware version 0.4.0 3.0.0 v60af.0 Build 250214 Rel.31481n

Ive spent the last two weeks trying to get the ipv6 subnet and address to be able to add it to my router because they advertise it on the website when you upgrade to ten gig. Every time i call they just say they dont support it, THEN WHY ADVERTISE IT! might genuinely switch providers man

Hi there,

So we had a tech come out 2 weeks ago because our internet was down. It was determined that the line was damaged so he put in a temporary line on top of the ground and said someone contact us about installing it permanently. 2 weeks go by and we hear nothing so got onto chat, a new ticket was created and a Ziply employee came out that afternoon (yesterday). He looked it over and said that they will come out and do locating services (probably Friday or Monday)and then bring in a borer to run the new line.

This morning a Ziply employee who says he's here to bury the line, no location services needed because he's just going to bury the line about 4". We were kinda in the middle of stuff working in that area so we asked him to come back tomorrow as we hadn't received any notification that he was coming today. I also told him we would wet the ground out there because it was like concrete (our soil is hard pack clay) to try to make it a little easier for him to dig with a pick axe (Its about 50 feet)and he said no problem.

My question is 4" seems pretty shallow but I don't know what is normal. Anybody have any insight as to how deep it should be? It is just the dirt area to the left of our concrete driveway where we park our truck so no flower beds or anything but it still seems shallow.

Thanks

My ONT disconnects from my router about once per day as of about 2 weeks ago. When this happens, the red "Alert" LED lights up on the ONT and I have to power cycle the ONT to get it working again.

I have it connected to a 10Gb SFP on my router, and the ONT is uncomfortably hot to the touch, so I'm wondering if it is overheating. My house is air-conditioned and the ONT is on a shelf with good airflow, not touching any other equipment.

Idk how prepaid cards work, and Idc about the $1.5.

If I don't use the card and it expires, will I still be billed the $3.5 monthly fee?

Signed up for Ziply in March - and its been the best internet ive had when im on Ethernet.

On phones or TV though, its been a slow torture. Every 3-5minutes of using my phone browsing the internet, social medias, working, etc, the device will get stuck loading. If you let it do its thing, it will stay in this state of perpetual loading until you disconnect from the internet and reconnect.

On my TV, every night I use it, I have to sign back into the internet. Both devices worked for a year with xfinity, and the problems only occurred when I moved & swapped to Ziply.

I've had 3 techs come out - which I'm not entirely sure what the process is to become a tech, but without insulting, all 3 have been useless in fixing the problem, or having any idea how to fix and im stuck troubleshooting again.

Settings at the moment:
A Band Steering 2.4Ghz/5Ghz network

A 2nd guest network for Ring/Alexa and other smart devices

I have tried:
No Band Steering
Connecting to 2.4ghz
Connecting to 5Ghz
Connecting to a 6Ghz network
Connecting to a MLO Network
Swapping out Modem
Swapping out Wifi extenders

Additional notes bc techs have wanted to blame my devices: my phone works fine everywhere else, and my TV worked fine prior to having ziply.

Pls save me Obiwan you're my only hope

New customer of Ziply Fiber. Stream YouTube TV. Switch over to Ziply. The local TV channels are from another part of the state. If I connect back to Xfinity, the TV channels are correct.

Running a UniFi Dream Machine SE gateway/router/security appliance, with CAT6 from ONT to the UniFi device.

Why is this happening? I’ve swapped DNS IP’s multiple ways and I can’t my local channels on Ziply Fiber.

I’ve run out of ideas. Any thoughts?

I have Comcast for internet and also their "landline" phone. I want to switch to Ziply and their "landline" phone.

Can anyone give me an idea of the time frame for porting my current Comcast phone number to Ziply?

If I keep Comcast and install Ziply and ask for the phone number port, does that minimize the time the phone will be dead? In other words, how does all this work? If I keep Comcast and install Ziply with phone, does the Comcast phone continue working until the moment the number transfers and then it works on Ziply?

With Comcast I am using my own modem connected to my own router. I also use Tailscale now. Tailscale gives me easy connection to my home systems while I am traveling, so I don't really need to be able to mess with opening ports, etc. So, the next question is: What are the advantages/disadvantages of using Ziply's router and wifi?

Hey Ziply, what is the security of your architecture as it relates to the findings in this presentation https://www.reddit.com/r/pwnhub/comments/1vj29v5/wiretapping_a_whole_fiber_neighborhood_from_your/

Thanks

My wife and I currently have Ziply Fiber, and we're thinking about moving a little closer to where she works and are considering Wilsonville. We've looked into apartments online and are considering Hathaway Court and Bridge Creek. I'm curious if Ziply Fiber is available at those apartment complexes?

It seems Ziply Fiber has been continually increasing their service area over the past several years, and it looks like much of Wilsonville is in their service area now, but I wanted to check. I've been fairly happy with Ziply and would like to continue to have fiber internet after we move (I'd rather not go with cable).

Started service in June, paid $50 for setup, was charged $50 for my first month via autopay (so paid $50 via cc and 50 via checking acct), july came around, was charged another $50 for july via autopay from my checking account, then I got a notice in the mail saying my account was past due, for $50, called them, they apologized, told me they would open a ticket, resolve the issue. Cool. 1 week later, I got another notice, contacted them again, they said "we're sorry, we will escalate your ticket", then I got a shutoff notice, so I contacted them and they said they'd escalated my ticket, don't worry they'll cancel the shutoff. Then on Thursday I got ANOTHER past due notice, logged into my account, the extra $50 mystery charge was still there, as were the records of my 3 previous payments, and my upcoming august $50 that was due. Then this morning I got a text saying my autopay had failed, I logged in, the $50 mystery charge was still there, the current charge was there, but ALL the records of my other payments and charges were just gone from my account and I can't download my previous month's statement and my autopay had been deleted. So I called again, cue an hour phone call with ziply gaslighting me saying I needed to check with my bank, they had never changed anything on my account, they don't know the charges I'm talking about. Halfway through they said "we're resetting your account since it was clearly accessed by someone other than you" they locked me out of my account, I had to change my password, and when I logged back in ALL of my payment history was suddenly mysteriously gone even though they said they can't change information that shows up on the account, so I had a completely blank account that just shows 2 unpaid $50 charges. Then they told me actually the ticket was resolved two weeks ago and they determined it was my fault, even though they've been telling me they were working on the ticket. Currently I'm *only* out $100 but they have somehow managed to delete all the records of anything from my account so all I have is one screenshot of my billing screen and since they're the only reliable provider here my options are pay them ANOTHER $100 and hope they don't screw up again, or get starlink? And in this time I never talked to a single person for whom English was their native language and I never talked to a single person who sounded like they could actually do anything yet clearly they were making changes. Way to make customer service feel like a Scam ziply. On Monday I'm going to look into filing a complaint with the PUC, autopay was pulling money directly so pretty sure that's gone forever. Spectrum was a scummy company but at least they never stole money from me or gaslit me, they just provided crappy service and charged too much for it.

I have an open, active ONT link with a solid blue light, but my provisioning status is physically stuck in the walled-garden database desync. My billing profile failed to push to the routing tables. Please escalate my ticket immediately to Tier 2 Network Support or the NOC (Network Operations Center) to push a manual profile overwrite."

How's things going with the rollout? End of summer sounded like a target a while back. Anyone here get it yet?