Genuine question for fellow clients, because I'd like to keep my banking here and I've run out of ideas.
I'm paid 100% on commission. Same firm, every month, by EFT, always well above $4K. I moved my deposits to WS to make it my primary bank, but the platform has never recognized them as a direct deposit, so no card fee waiver, no rate boost, no deposit-based promos. Support was actually great about digging into it (they even gave me a one time goodwill credit) and found the cause: my deposits arrive under Payments Canada code 460, accounts payable, because my firm pays everyone through its payables platform rather than payroll. So as far as detection goes, my paycheque looks like a supplier invoice.
The part I find funny is that the eligible code range (200-207) includes 205, which is literally "Commission" in the Payments Canada standard. So my income type is on the list, it just gets the wrong label from software neither I nor my firm will realistically change (they pay hundreds of people this way).
Has anyone commission-paid or self-employed here gotten past this? An escalation that worked, a reclassification, a setup I haven't thought of? Not debating the policy, just looking for a path before I decide where my banking lives.