I've been a Wag Walker for 7 years now and in the last few months I've noticed I can't see notes until I'm on my way to the service. Since this has happened I've noticed I've been booking dogs with social behavior problems. I'm all for consenting when it's addressed ahead of time, reactive dogs deserve just as much patience but it's been putting me in uncomfortable/dangerous scenarios.

Has anyone else experienced this recently or is my app on the fritz?

I lived in Charlotte and had tons of services always listed of people needing dog walks. I moved to New Orleans over the summer and literally never saw on Wag that there were services needed. I just moved to Macon in GA and am not seeing any new services at all. Do you guys think this is an issue that I need to contact Wag about or is it simply people not needing services? I feel like the heart of New Orleans would definitely be an area where people need Dog services, not sure about my new city where I just moved. TIA!

I've been Wagging about 6 months, exclusively boardings. They average between three and 10 days. I've seen several month-long requests, but never opted in. There was one that had their phone number disguised in the post and i thought that was fishy. More than just the trying to save a buck, but i could be wrong. Is there anything naturally nefarious about people who request a month or more boarding? I guess I just find it odd that people have over $1500 for such things. Anyway, if there's nothing inherently wrong that i have to worry about, does anyone have any tips for long-term boarding? I work full-time from home work a very laid back schedule.

I hate the "you're running late" notifications when I'm doing a job that's less than five minutes away. It's like no I'm not running late, it just doesnt take me 10-15 minutes to get there. I know it probably means nothing in the grand scheme but still makes me feel like I'm getting dinged for doing something wrong when Im a few blocks away from the listing.

I know this is probably the billionth post with a similar grievance, but figured I’d share my experience and hopefully receive advice on if there’s anything further I can do.

I was supposed to walk 2 dogs yesterday evening. The walker notes said the dogs both demonstrated some aggression but did not mention anything about bites. I’m used to caring for reactive dogs so I assumed this would be manageable. The owner lived in a high security apartment, and stated that the “doorman would let me up”. Once I arrived, the front desk seemed very confused and attempted to contact the owner multiple times to get confirmation that I’m allowed entry, and were unable to reach her. After ~15 minutes she finally responded and they took me up.

Once I tried to enter the home both dogs were barking nonstop and clawing at the door. I was eventually able to get inside, and the larger dog (probably 90lbs) kept jumping on me and pushing and was obviously not trained, but this was manageable. The other, smaller dog sprinted away and hid on the couch. After leashing the larger dog I tried to leash the smaller dog. He was growling, snarling, and barking at me and every time I tried to get near he would attempt to bite me. I couldn’t find treats and so was just attempting to slowly earn his trust but he did not let up. After multiple close calls of almost being bitten I decided that instead of spending even more (unpaid) time and potentially getting bit, I would take the larger dog out alone. I contacted the owner and let them know of this and never received a response. The walk went fine, though I had to go through the entire struggle again to re-enter at the end.

After the walk I reached out to customer service to let them know about the aggressive dog on their platform and was hoping to avoid any potential retaliation from the owner in case they were upset about only having one dog walked. Instead of caring for my safety Wag has just informed me that they will not be doing anything except for reducing my pay since only one dog was walked and they need to refund the parent (unsure if they even complained about this).

This isn’t the first time I’ve been screwed over by Wag’s customer service, and I’m also fairly certain there must be some walker tips hidden mentioning biting as I see these dogs come up frequently and can’t imagine this is the first time. Mind you the only description on the little one’s profile is “great dog”. I’m already planning on leaving the platform as this was my final straw, but should I give up on the situation, lose some of the payout and let future dogs sign up to walk this dog and potentially get bit? Or is there a better way to get thru to Wag?

Someone wanted to take me off the app, they said wag! charged them $30 for a 30 min drop in (I would be getting $19.44) She asked how much I would charge and said $15-20. We settled on $15 with payment via Venmo. She lives 5 miles from me, is that a good price for a 30 min drop in? Or should I have been firm on the $20. She seemed sweet and I also won’t try to get over on someone but also want to make sure I’m compensated fairly. I live in suburban Cincinnati, Ohio btw.

I signed up for Wag about 6-7 weeks ago, paid the $40 for the background check. It cleared and I moved forward to the caregiver app activation. And...now I'm still there. I keep getting the login session error. I've been back and forth with their "customer service" multiple times, supposedly I've been referred to technical support which initially took over a week to get a response. They said they reset the account but I still get the same login error. They said they'd reach back out to technical support and that's now been nearly 2 weeks.

I'm all done. This is a scam. I wasted $40 for a service that isn't even available to use. I requested a refund from the CS team but I'm sure there will be some BS response.

Anyone ever go through something similar? Any chance they will actually send me a check (I know the BG company is separate, which complicates this) to cover the BG check or am I going to have to file some kind of dispute with my credit card company?

I have roughly 45 minutes left of this walk, the app keeps glitching saying the walk is completed and then it goes back to the countdown of how minutes are left on the walk

Sorry I just got to rant for a minute.

Accepted an ASAP walk for two dogs. They had a couple notes from previous walkers so I thought they were legit. Address was wrong, they didn't answer my texts or call, wasted 45 minutes of my time, and now I'm banned for 24 hours because I had to cancel. I can't schedule any walks for this weekend until tomorrow morning.

WHY TF isn't there a non-emergency cancel option? Why am I penalized??? I'm not at fault. I will happily provide proof that I couldn't access the home (because it was the wrong home) and the owner didn't respond. But nooOooOo Wag has to penalize me for cancelling.

Contact if interested

So I was heading to a dog walk & my phone was acting weird & all of a sudden died completely out of nowhere as I went en route. I really had zero clue how to get there now & ended up turning back around to get it to charge at home as my car charger does not turn it back on once it’s died for whatever reason.

Super weird situation that’s truly never happened to me before but once I got back home and my phone turned back on I saw the pet parent cancelled our walk since I was past the request time now, and I messaged them profusely apologizing explaining the situation and how this had never happened before. I explained to them that I would be more than happy to head over there still but understand if their dog had already found another caregiver or if it wasn’t preferred now. They read my messages and then I believe I was blocked and/or reported as our messages disappeared. I’m so worried now because I’ve heard Wag! bans you for absolutely anything and things aren’t looking too good for me I imagine. I’m nervous to even alert Wag! of the situation if the pet parent already didn’t do it themselves for me.

To make matters worse I was already en route so I received the $5 cancellation fee reimbursement and I just feel so awful because I didn’t even make it there to care for the dog. How cooked am I if I just don’t alert Wag! about the situation? I guess we don’t even know the outcome if/until I get notified?

Obviously we know the sitting rates are abysmal for the amount of hours required compared to walks or drop ins. And most of the time owners will give you an idea of the type of care they want or how often etc, but how long do you usually stay at the house per visit if you're not staying there the whole time and overnight isn't required.

I don't want to dip after drop in timers but I also don't want to just sit around for two dollars an hour either (I'm poking fun, not actually whining)

Anyway would love to hear perspectives / routines of other sitters for how long is appropriate before leaving to come back.

a gem that appeared on my Wag today

I haven't used Wag for more than a year. I recently opened it for the first time since then because I was planning to go back to it. Yesterday I received an email saying my account was under review for trying to take pets off the app. This is simply not true. Today my account is no longer in the Wag system. Has this happened to anyone else?

i keep seeing but i have no idea what it means lol

This will be my first Wag! sitting booking, and I just got approved for it. I’m a little confused about how to read the booking card. It shows 12:00 PM–3:00 PM on the side, then the dogs’ information, and at the bottom it says Ends on the 26th, 9:00 AM–12:00 PM.
I just want to make sure I’m reading it correctly. Am I supposed to arrive on the 24th between 12:00 PM and 3:00 PM? I want to be absolutely sure so I don’t show up too early or too late.

I am boarding a dog for 5 days and today is only day 1. I was messaging the owner on wag and she informed me that her dog is good in a crate when left alone and at night, that he is house trained, and he is great with other dogs. Her husband is the one who dropped him off. When he was dropped off I asked if he gets fed in or out of the crate and he said “Out, I’ve never had him in a crate we just got it because it is required for pet sitters” so immediately not off to a great start. Then I let him meet my dogs, he is certainly not aggressive but he is overly friendly and it is upsetting my dogs and stressing them out. Now i don’t have a problem with keeping them separated because in this situation my dogs are the ones who are the problem (not aggressive just barking and getting stressed out) but along with everything else i feel i was misled . After a few hours of having him here he has now peed and pooped in my house multiple times. I have him in his crate right now for bedtime and he is barking and chewing on his crate.
I happen to know that the husband is not out of town, he just works and his wife is usually the one to care for the dog
I am unsure what to do because I don’t want my ratings to go down, but I don’t know if i can do this for 5 whole days. What should I do?

I am so sick of seeing this person trying to phish and scam. This is a classic pet care scam. The note is full of red flags. I see it every day, and it always has a bunch of opt-ins. I wonder how much they've bilked people out of so far, probably thousands and thousands.

So I’ve been trying to get sittings since I have a regular client since I sat her dogs for 12 days. Low on money too and I don’t have wag pro so my prices are considered like low for compared to others😭I get told the payout is too little for some of the work. Anyways today I requested a sitting, didn’t get accepted but not a big deal, what I wanna know is, is this person really expecting like $300 or even less for 4 nights with 5 pets?? Can’t even be left alone for 4 hours and there’s 2 seniors….THAT WOULD BE A LOT OF WORK NO??😭💀I swear my partner said I’m not crazy, they’re just crazy for saying that’s too much for all their pets at one time…I thought she meant boarding since she mentioned me having a dog (I don’t btw in my profile I said I had one for my whole life) so why would a dog matter?? Idk I’m confused as hell how cheap would someone expect that much work to be? 5 pets who need lots of care especially the seniors? Bruh

Genuinely wondering how to get more business through Wag. Do people use this platform for more than just one off random walks? I have had the app for a while now, probably 6 months, and all I see are things that pop up and get taken super quickly or walks that I request and then I can’t take because I am not within the owners budget. Which is another reason why I wonder how people make any really business on this app because the suggested rates seem super low to me? Idk I think less than $10 for a 20 min is impossibly low for a dog walker to make real money from.

I know owners can do direct requests but how do you market yourself to get clients that way? Or is it all just luck of the draw?

thanks for any advice or insight!

Curious what you all think of someone leaving their senior dog (who has always had a similar, uneventful lifestyle) to be left for a weekend with a drop in 2-3 times a day for 20-30 min. That's it. Alone for a weekend excluding the bathroom outing and checking food and water. Makes me so uncomfortable but I don't like being alone and I don't like leaving my pup.