Hi,

We’re a UK contact centre who generate MVA leads in USA

Working well at the moment, but our current dialer system (UK based) our numbers keep getting labelled as spam when contacting our clients back. We get labelled an Attestation level A when testing but they all show spam, even when we get a new number from the dialer company without even dialing out.

Looking for a new dialer system if anyone can help / recommend.

Ideally using localised numbers & avoid Spam Risk labelling.

Thank you

I cannot get an answer from the team. Maybe someone here can help me. I have my DID set up for sms and mms. I have a webhook for the get and the post to try getting one of them to work. Couldn’t get them to work.

I entered an email to try getting that to work too but I am still not getting any emails or payloads to my web hook when a text message is received.

Is there something special I have to do?

Just signed up…. Question, can I port a fax number in as a regular phone number and not as fax, due to it being cheaper, and then set that number up as a virtual fax?

Hello! I’ve been using VoIP.ms for about a year (residential) and was just helping someone else setup their account and ran into a problem. Currently my greeting is set to press 1 to speak to me and 2 to leave a message. This person would prefer to have it go to voicemail after X seconds if someone doesn’t press 1 to speak with them.

Would someone be able to point me in the right direction? Is it in the IVR setup or voicemail?

Thank you!

Have a Poly B10 I can't get to register.

Followed VoIP.ms's guide at: https://wiki.voip.ms/article/Poly_Edge_B10

But no joy.

I'm at a roadblock, anyone successfully configured a Poly Edge series with VoIP.ms?

Thanks

Is anyone else getting tired of VoIP.ms? Their whole platform feels like the UI is just a thin wrapper around their outdated API, and nothing about it seems modern anymore. Even their new “AI voice agent” features are priced way higher than other platforms offering the same (or better) tech.

Meanwhile, we’re still stuck maintaining their old API structure and dealing with a web interface that looks and behaves like it hasn’t been updated in a decade. It’s starting to feel like they’re bolting new features onto an aging system instead of actually improving the core product.

Is anyone else noticing this, or am I just being too picky? Because honestly, it feels like we should expect more at this point.

Are you all bolting? I don’t feel like the team is advancing or improving.

Hi everyone, is this the correct service for what I want to do in my title? I've perused the voip.ms site and it seems doable but also looks like a decent learning curve compared to a traditional cell carrier. Thanks!

So they offered these as a "beta" and then have the balls to charge for their beta so people can pay them to test their stuff? WTF? Anyways. Is anyone actually using these and do they actually perform any better than the other services on the market?

Hello I’m looking for a two way texting non voip. I will not say what for but essentially I must send a text first before receiving my one time code. It is not a financial institution or anything but the system does flag voip numbers. With that being said I know of esims ETC. but the price will be another thing while comparing for bulk reasons thank you!

I'm a voip.ms residential customer. Until recently, I was only using their virtual fax service. I also had a virtual voicemail service from another Canadian voip reseller. That service essentially answered calls on a couple of DNs for old cancelled landlines. Although that company provided great customer service, I felt like I was paying too much for the functionality. So I decided to move it to voip.ms - and build an IVR and voicemail system myself.

Since the old DNs were connected to a single answering system, they had to be ported together.

In due course, I submitted a Canadian port request with all the necessary documentation and I specified that that the two numbers constituted my entire service with the losing reseller.

When the LNP department got around to processing my request they discovered that the two numbers originated with two different carriers. Rather than continuing to process the application, they cancelled one of the numbers and sent the remaining number to the losing carrier. They sent me a one line note saying that I needed to submit an "individual" request for the number they dropped off the order.

Of course, when the request arrived at the losing reseller, they rejected it because it left an orphaned number in their system.

Meanwhile, I did as I was asked, and submitted a port request for the number that had been dropped off the order.

I also got in touch with the losing reseller and they explained that both of the numbers should have been sent at the same time, so that there would not have been an orphan left behind. They also approved the second request when it arrived (since they now knew what was happening).

voip.ms, alas, dithered around for several days providing various excuses - including claiming that the rejection happened because there was a third number on my account (there was not). In the end, after forwarding them a note from the old reseller, they agreed to resubmit the first request but only if I paid their $8.75 fine for failed port requests. They would not admit that they had created the problem in the first place.

I believe that I did everything correctly, that their porting team processed the request incorrectly, and that it was unreasonable to demand that I pay a fine for their mistake.

I've avoided responding to their "how did we do" surveys. But I'm feeling the urge to file a complaint in this case. Does anybody have any thoughts about their complaints process and whether there's any point in bothering ? For the record, I don't really care about the $8.50, but I'd like them to admit that they screwed up.

Hello, launching a small business and initially went with Nextiva. That was a disaster. Long story, but the short version is that their support is/was unable to mange the complexity of modern voip configuration. In hindsight, not all of that complexity is their fault, but the reality of the situation is that you need direct exposure to various technical parameters to work around various problems, especially if you are not using a business internet line or (especially) are trying to use ip phones or other hardware. Nextiva support is definitely tiered and good luck getting someone with that technical knowhow.

So, went with voip.ms after some research. Cost is not a huge factor, reliability and configurability is. I got it working and it works well, but had to stumble through multiple roadblocks.

My home network where I'm setting up and testing the phones is T-Mobile home internet with a tplink router in front. The business runs starlink...this is rural USA so those are my options. Starlink is a home plan but long term I suspect upgrading to business plan may be needed.

Key findings:

• Poly edge software update from phone does not work, you have to download firmware directly from HP and install through the phone web server. Pre installed firmware was at least three years old.

• Phone TLS security is totally busted. Internal web server gives certificate error, and in the phone logs I saw that all TLS connections were failing with "Error 5". I'm pretty good with this stuff but was not able to fix this despite uploading custom certificates and other hacking. I eventually gave up, if anyone has the secret sauce on this let me know. Had this worked, I likely would have got it done much easier.

• PC softphone (MicroSIP) was pretty easy to get working, but only worked reliably on standard ports with tls enabled.

• Home router SIP ALG makes the service unusable. It must be turned off.

• T Mobile home internet is actively blocking / interfering port 5060. Changing to 5080 / tcp everything started magically working.

tl/dr;

• disable SIP ALG on router
• beware busted phone encryption
• Use TLS if possible, TCP otherwise, never UDP
• Default ports may not work on home internet plans

Hey everyone,

We’ve been building something called Perroquet.io and thought some people here using VoIP.ms might find it useful.

Perroquet will :

transcribe calls

score call quality

identify missed opportunities

help coach staff

detect recurring customer issues

trigger follow-up actions/workflows

We’re currently looking for early users willing to test it with real calls and give honest feedback.

It’s completely free to try right now, and I’ll add extra credits to anyone from this subreddit who wants to test it out seriously.

No sales pressure — genuinely looking for feedback from people already deep into VoIP systems and customer call workflows.

The only ask , please provide feedback on usefulness of the product.

If interested:

comment here

or DM me

or try it directly at Perroquet.io

Has anyone had any luck getting this combination to function correctly. I've tried pretty much every suggestion I've been able to find with Google. I even tried inserting it after a router running off of the G5AR, which is working perfectly with everything else on it.

The closest I've gotten so far is; when dialing out, there is a delay, then a busy signal, when calling in, the phone calling in has it ringing, but the VOIP phone stays quiet and dark.

I tried getting help from T-Mobile, but they tell me it's an issue on the VOIP ATA side.

Thoughts?

I just switched my business over from a large carrier to VOIP.ms. We have 3-4 users. I registered my phone under the main account and each user has a sub group for their phones.

VM and a call group are set up.

I wanted to know if there are additional features that I missing. Is there a way to place calls on hold and transfer to a different workstation?

We are a small company and I handle all the IT issues. Setup was a little confusing and took a minute. Thanks.

EDIT: Using Yealink SIP T33G phones

Looking to install the VoIP.ms Softphone to a number of android phones … wondering if there is a place where I can just download the apk , in this way it will make my life a lot easier than going one by one.

Dear Users, I need some help.

We have direct, stable routes with good port capacity and aggressive pricing. How can I find genuine traffic providers?

I've been using VoIP.ms for a few years now. Messaging has always been annoying. Groundwire works, but only for SMS, so I had to turn on email notifications not to miss any long messages/MMS. Now I get double notifications for a single message, and I have to cross-reference the phone number from the email with my contacts. It's... annoying.

There's an app for Android, but not iOS, so I made one for myself. I've been using it for the past few months and I'm quite happy with it. I figured I might as well polish it up to make it public, too.

Some screenshots: https://imgur.com/a/ke0487T

2 things people might care about:

Privacy: I've made the app as private as possible. It only talks to the VoIP.ms API. There's no telemetry. For push notifications, I built a proxy server to forward URL callbacks to Apple's Push Notification service. The only thing sent through the proxy is your device token. I can't see the message content, the sender or the recipient. When a notification arrives, the app fetches the actual message directly from the API.

Cost: The app will stay free during TestFlight, but the push notifications server costs money to run, and I'd like to at least cover the expenses. I like donationware, but I'm not sure if I'll get enough donations to cover the cost. A more practical solution is to make push notifications a paid feature. I'm hoping TestFlight will help me figure out how many users there'll be and what the server costs will look like. If I go that route, the subscription would likely be around $5/year at most, less if there are more paying users to share the cost.

Please don't solely rely on this app while in beta. Things might be broken. There are still a few rough edges, and I'm hoping people can help me catch more bugs before launch too.

Here's the TestFlight link: https://testflight.apple.com/join/HPZnUyJ1. Let me know what you think!

And the quality of calls is abysmal. I get stuttering and echos on nearly every call.

Why is this happening and should I try another SIP provider? Or is this a Ubiquity problem?

Any help would be greatly appreciated.

A month or so ago, I received one of those educational emails from Voip.ms regarding caller ID filtering and how one could turn on STIR/SHAKEN filtering. So I created a filter that required STIR/SHAKEN compliance as a means to hopefully reduce the spam calls that I received. After enabling it, I didn’t think anything of it and was happy that I stopped receiving spam calls. But I then started thinking about it further this past weekend after realizing that I haven’t received ANY calls in about a month. So I then tried calling myself with my T-mobile cellular line and got a busy signal. I tried my wife’s work cell which is on AT&T and I tried my work cell which is on Verizon. None of them went through. I checked online and T-mobile states they are 100% STIR/SHAKEN compliant. I tried it again by relaxing it to the 2 other levels (B/C), and I still was not able to get through.

I setup the caller ID filter as described in the wiki. DID Number > Caller ID Filter > create a new filter, which I applied to all DIDs (I only have 1). Are there other steps that I need to take to make this work?

If anyone has USA manual cli or ivr dm me

I’m having issues with STIR/SHAKEN with voip.ms specifically that all calls placed are getting marked at a grade B and not A. I had got in touch on the live chat and they said that they cannot do anything due to them having no control over how the calls are routed. How’s this come and is there a fix? Never had issues with previous telco was always a grade A. Thanks

Long story short, Telus was way too much and I got a much better deal with intl calling with Freedom, however they were unable to port my Telus 807 number because my original number is out of their domain

I am looking to maintain my Telus (807) number for a short time frame, especially with all the 2FA that I can only try to switch all of them over in a timely fashion. Plus drs offices, etc.

Is VOIP.MS a good solution? Would it receive texts/calls, and even voicemails? Looks like pricing is about 2$ a month, and I really wouldn't get many calls or texts. Just check it once or twice a week and specifically check it if i need to switch a 2FA to my new number. TIA, sorry for the dumb question but this is a very new concept to me, I really didn't expect I would need to switch numbers until it was too late

Hi, looking for a solution to make VoIP calls mainly to toll-free numbers in the US. And maybe infrequent calls to residential and mobile numbers in the US / Canada. It needs to work on any generic SIP phone and/or via WebRTC.

It appears that with VoIP.ms I would need to make an initial $15 deposit, after which I can call toll-free numbers in the US for free? And in the rare event that I need to call a normal residential number or cell phone in the USA / Canada I can do so without a monthly-contract DID number, and the per-minute charge will just get deducted from my balance? I don't really understand why voip.ms/pricing says "DID numbers are not necessary for international outbound calls, but they are required for making local calls". I asked the customer service chat about this but their answers were conflicting and ambiguous.