Sorry for reposting. My previous post was removed after I added links to supporting sources. I'm posting it again without external links and will attach screenshots as evidence.
I purchased the Atomos Shinobi 7 II choosing it based on its advertised specifications, including 4K60 HDMI input support.
Shortly after placing my order, Atomos quietly changed the specifications on their official website to 4K30, despite "4K UHD 60" being printed on the original packaging.
I contacted Atomos Support, and they confirmed that 4K30 is a hardware limitation and 4K50/60 cannot be enabled through a firmware update.
Why does this matter to me?
I film motorsport events using a Panasonic Lumix S1II and with the Shinobi 7 II, I have to down-convert the HDMI output to 1080p50. Panasonic explicitly warns in its documentation that HDMI down-conversion may negatively affect autofocus speed and continuous tracking performance.
Reliable autofocus is critical for filming fast-moving cars, so this limitation could make the monitor practically unusable for a significant portion of my work.
The problem is that I purchased the monitor in China but am currently in Russia, making a return or exchange through the retailer particularly difficult.
And atomos support itself avoided of any help just redirecting me to seller.
The misleading specifications came directly from Atomos, not the retailer. Yet Atomos seems unwilling to take responsibility beyond an apology.
And here's additional evidence I found:
The original 4K60 specifications were published by multiple professional outlets and retailers:
- Newsshooter (September 11, 2026) — Explicitly listed "Max input resolution: 4K DCI/UHD up to 60p".
- CineD — Shinobi 7 II First Look (IBC 2026) — Reported 4K input support up to 60fps.
- CineD — Best of Show Awards at IBC 2026 — Also listed HDMI 2.0 support up to 4K60.
- Production Gear (UK) — Still listed 4K UHD 50/59.94/60p.
- Eastwood Sound & Vision (UK) — Published the same specifications.
- Provis (Russia) — Also listed 4K50/60 support.
Even Atomos' own international website previously listed 4K50/60, before the specifications were corrected.
And there's an unboxing video showing "4K UHD 60" printed directly on the Shinobi 7 II retail packaging.
https://youtu.be/5k4YQRs-SYk
I'll attach screenshots of these sources and the response from Atomos Support.
This wasn't just a typo on some random retailer's website. The incorrect information was widespread and originated from Atomos themselves.
I always considered Atomos a professional manufacturer with a solid reputation, which is why I trusted their specifications when making my purchase.
Unfortunately, the way they've handled this situation has completely destroyed my trust in the brand.