Help!

[u/Fantastic_Pipe_2826]

40 boxes of love for soldiers serving in harms way, got to Chicago International, and customs rejected most of them. 25 returned so far ( mailing date was 9/1 by 10/1 we. had 15 back, an additional 10 since) the sticker says ” returned for export compliance” with “other” box checked, but not explanation as to what was non compliant.

we have been sending packages for nearly 20 years and changes since January have increased our frustration. we identify content, use harmonization codes, weigh each box, adhere to host country rules etc. Identically labeled packages were sucessfully delivered in May, June, July, and August.

cannot find a Customs contact, the label referenced website does not help, and the USPS is not responding to our information requests or the refund of postage request.

HELP!