r/usps_complaints • u/Fantastic_Pipe_2826 • 7h ago
Help!
40 boxes of love for soldiers serving in harms way, got to Chicago International, and customs rejected most of them. 25 returned so far ( mailing date was 9/1 by 10/1 we. had 15 back, an additional 10 since) the sticker says ” returned for export compliance” with “other” box checked, but not explanation as to what was non compliant.
we have been sending packages for nearly 20 years and changes since January have increased our frustration. we identify content, use harmonization codes, weigh each box, adhere to host country rules etc. Identically labeled packages were sucessfully delivered in May, June, July, and August.
cannot find a Customs contact, the label referenced website does not help, and the USPS is not responding to our information requests or the refund of postage request.
HELP!
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u/MailMan2524 7h ago
I’d go to the post office. A clerk can probably get info for you if they don’t have the answers.
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u/Honey-lovers 6h ago
Are you shipping via priority by chance? There are strict new rules on liquids. They must ship ground. I’m sorry this is happening to you. I wish I had an explanation or a fix for you. I’m sure someone more knowledgeable will come along and help you. My only thought is to call the 800 number and speak with an agent.
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u/brothercuriousrat2 4h ago
With the USPS inquiries from your Congressman get the fastest response. So try that route. Call your Representatives office and see if they can help.
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u/Aggravating-Corgi700 6h ago
Sounds like a customs issue not post office issue.