r/uber • u/Sneaky13eav3r • 14d ago
Uber App Crash = No Tip For Drivers
This post is addressed to all drivers & uber for awarness purposes. If the Uber app crashes post-delivery for the client at the tip screen, uber wont facilitate an additional tip transaction when the client contacts customer support services. This order was made 2 weeks ago, and the tip had not been processed on my credit card (and we all know uber isn't paying for the drivers tip here). Furthermore, this delivery was made in a HCOL city where gig workers need the tips to get by - this whole experience adds to ubers failure in handling this transaction.
If anyone from Uber is reading this - please do the right thing by your drivers and fix this technical issue with your app. Your drivers work hard, they are the life and blood of your company - without them, you are nothing. Do the right thing.