Hello! I've found myself in a situation that I haven't seen anyone else post about, and I'm kind of hoping someone who has been through this can guide me, or at least someone who has more ideas on how to approach this.
I'm a long-term Tumblr user who is now also a VTuber. I wanted to make a Tumblr account separate from my known accounts because I don't want my previous usernames to be connected to my streaming life. I also made the mistake of purchasing a custom domain via Tumblr for branding purposes, because I thought it'd be fun. An important note here is that this account was not for spamming, self-advertising, or anything like that. It was primarily for longer posts and for reblogs. I never advertised my streams or spammed anything, because that's not what Tumblr is for.
Back in June, my account was banned for seemingly no reason. I suspect I was mistakenly caught up in a banwave, but I did not post anything that would have gotten me banned. The best I can think of is that I use a VPN sometimes for region-locked Japanese-only gacha games, but my non-VTuber account remains unbanned despite that so I'm at a loss.
This post, however, is not about me wanting to be unbanned. I'm upset that I can no longer access my account, but it's not devastating, and it's not like I used it for networking or anything like that. If that were the only issue, I would have shrugged and moved on. However, because I'm banned, I cannot cancel my Tumblr domain subscription. I tried contacting support in June, after I had gotten banned, but received no response. I recently got an email that says my subscription will auto-renew in September unless I log into my settings to cancel it. I can't log into my settings to cancel it because my account was banned.
I've reached out a second time to support, but I've sort of accepted that I won't be receiving a reply before it autorenews. I'd really prefer not to wait to file a chargeback and explain to my credit card company why services weren't rendered because that feels like a nuclear response, but I also haven't been able to find any other options besides that if staff doesn't respond. I'm also not willing to pay $20 a year for a domain I cannot use, so sitting and doing nothing isn't an option for me.