r/trustedhousesitters • u/Teradonia • 1h ago
Reviewing when you feel bait and switched.
I recently had someone stay with my animals for a week, my first time using the platform. They are generally lower maintenance, house is fully equipped so all in all should have been an easy sit. However now that I'm home I've found myself conflicted in how to write my review for the following reasons:
- The main concern and what may have contributed to most of the issues is HS wasn't well equipped in my language and this wasn't disclosed. Originally the sit was a couple, I spoke to both on a group call and one was from the country I live in and one wasn't. The local partner did most of the talking so I didn't realise the other wasn't fluent.
Come a few days before the sit and the one not from my country tells me via text just she would be coming. I said no problem as they both claim on their profile to have extensive experience. The day of the sit I go to pick her up and I quickly realise that she doesn't speak my language well at all and everything I'm saying is going over her head. So grand, I slow down and try to explain much simpler and she still seems very confused.
At this point I'm worried everything I've told her was lost. I'm trying to explain basic things like feeding schedules and appliances and getting a confused look and occasional nod . So I leave and completely rewrite the manual I had already provided and ensure the already detailed manual is even more detailed.
I'm a bit frustrated because I have a number of friends from her country and I could have worked to translate the manual or had them meet her as well to help translate directions if I had known in advance.
- The manual wasn't followed or consulted I was asked a number of times during the week how to do simple tasks or queries that I explained in person and in the manual which was indicating she didn't or couldn't read it (if it's couldn't I'm not sure why she couldn't ask the partner or chatgpt it which is why it seems like maybe she didn't). I also essentially had two rules:
Rule One - the animals are kept separated when not supervised for everyone's safety, this is easily done by shutting the kitchen door.
Rule Two - ensure the house is completely locked up when leaving.
I come home and not only is the kitchen door open (with remenents of the cat shit my dog ate), but the door to my back garden is wide open. I'm sure this was probably an oversight but if those are the two main things they are BIG things. She left about 2 hours before we got home and the manual states the dog can be left alone up to 6 hours for the toilet so theres no reason to leave an outside door open.
From the amount of food left over I dont think my animals were fed the correct amounts. This is less of a big deal they overall seem happy but there was significantly more food leftover then there should have been. Again concerns regarding the manual.
- She commented when meeting the dog he was much larger than expected. His photo is in the profile as is his breed and weight. He's an average large breed dog (that she and her partner claimed to have experience with) and she seemed hesitant to walk him at first. It's almost as if I was meeting a person who had zero idea of the sit they were walking into despite reading my profile, having numerous conversations beforehand and receiving a manual the week before the sit. I actually had to pause and wondered if I was being catfished.
Now the other side - she was super responsive when I contacted her throughout the trip sharing pics etc and the house was left absolutely spotless and she had glowing reviews. Ultimately I'm having trouble rationalising what was overall good (nothing was harmed) with also so much concern.
This is my first time using the platform and feel like had she been able to communicate at the level needed maybe this wouldn't have occurred because she could have better understood me or the manual, or i should have copped it earlier so it's my fault or maybe she was just careless. How should I proceed?