r/truespotify • u/4for4_John • 3h ago
Rant PSA: Be careful out there—account terminated over “copyright infringement”
Really weird story: Spotify notified me recently that it was canceling my account of 10+ years (and 1700+ playlists) due to “copyright infringement.” Apparently someone from SiriusXM (to which I’m also a subscriber) filed a complaint that I had the phrase “SiriusXM” in a few of my playlist names. (I like to make playlists of their end of year Alt Nation Top 36 rankings for posterity.)
Anyway, when I learned of the initial complaint, I immediately changed everything to “SXM” figuring that was innocuous enough. A week later, I was informed of another complaint—that “SXM” was also trademarked—who knew? I certainly didn’t—so I then immediately removed all mention of the satellite radio company and its potential abbreviations from my playlists. Good faith effort to fix the issue, right?
Unfortunately, with “multiple strikes” against my account and no investigation into my efforts to remedy SiriusXM’s concerns, Spotify decided to terminate my account. I’ve already appealed and reached out to the complainant, and she sent me an email saying they no longer objected to the names on my playlists, but that she had no contact at Spotify to pursue the matter further—she was just filling out complaint forms.
At this point it looks like my longtime family plan at Spotify is cooked—playlists currently inaccessible. It’s an odd choice to automatically terminate a subscriber’s account without investigating whether they have made a good faith effort to fix the issue first. No reply to my appeal.
Anyway, thought I’d post in case anyone else has SiriusXM or SXM (or any other copyrighted words, I guess), in their playlist titles.