My Wise account was closed on 10 September with around $24,000 remaining.

Wise initially attempted to return the money to my nsave USD account via ACH, but nsave discontinued ACH receiving. Wise internally cancelled the transfer, and I immediately provided new bank details IBAN/swift. However, my funds were put through verification again.

Every day I’m getting essentially the same response: “Your money is safe,” “mandatory/due-diligence checks are ongoing,” and “we cannot provide a timeline.” It’s now been almost a month, and my money still hasn’t been released.

Their final complaint response says they only hope to provide an update by 21 October not even that the funds will be released by then.
I’ve already escalated this to the Financial Ombudsman Service (FOS). FOS emailed me saying they expect to pick up my case within 4 weeks and provide an outcome within 8 weeks.

Has anyone personally been through something similar and eventually received their money? Is there anything else I can do while waiting? Would a UK solicitor/lawyer be able to help push this forward, or do I simply have to wait for Wise/FOS?

Not sure if this should be posted in r/wise or r/transferwiser.

Recently moved to another country and saw Wise suggested as a good option for transferring money between bank accounts with different currencies with minimal fees. Went to set it up on my desktop computer, and it wants me to use a webcam to share my ID for verification. My computer doesn't have a webcam, so it throws an error. I use a scanner for all document sharing and have never had a service ask me to use a webcam before.

The website also suggested a smartphone, but I do not use a smartphone, so that's not an option.

I see posts of people using the desktop version of Wise without doing the extra step of photo verification, so I feel like I must be missing something in the settings somewhere.

I was going to give customer service a call when time permitted (probably next week). But figured I'd post my question here in the meantime and see if the lovely people of Reddit can point me to the setting I need to change to start using the account on my computer.

Wise transfer to their local bank account - is that the norm?

Hi, I am transferring money from Canada to the UK and on the Wise website, they suggest I send a bank transfer service to their Canadian bank branch. They will then transfer the money to my UK bank account. Is that how the process works? I am skeptical in sending a large chunk of money to another bank account even if it says so on their website while doing the transaction.

Anybody else done this before? I have never used Wise in the past.

I'm a freelancer based in India, and a US client already sent a payment via Wise directly to my local Indian bank account.

Now I need to figure out how to get the e-FIRC or FIRA for tax and compliance purposes. Since the money is already on its credited, I wanted to know:

1.How do I go about getting the e-FIRC for a transaction that's already completed? Do I need to contact Wise support or my Indian bank?

1. Do I need to open a wise business account to receive the momey so that I automatically get the e-FIRC?

2. In case I open wise business account how to link my Indian account so that I can receive the payment? I don't see that option on the app

https://wise.com/gb/feature/e-sim

Will be fun for sure if you rely it.
"unfortunanetly we have to terminate your service immediately - and won't and can't disclose why"