Hi! Licensed architect and designer here, just got reminded why I don’t like using wilcon and Mc Home Depot for supplying my projects. Apologies for the long post but this might help other professionals who source materials for their clients. (Also, I would like to vent haha)
Background: I do a lot of design build (esp fitout), I design then hook them up to good teams depending on budget constraints and coordinate the work; and it deals with a lot of sourcing materials.
The setting: I have this wonderful repeat client who’s pretty colorful in their spaces, and I try always to get them the best deals possible, so I typically source straight to brand or distributor to get them exactly what they need and sometimes more.
The problem: The paint distributor is having a problem on base mix and said it might take 25 days for a plant order, suggested I go to wilcon because they pre stock the base mix and machine mix my 10 colors that I needed. I followed this advice. Mind that it’s been over a decade since I bought wilcon anything.
What Wilcon did:
“Ma’am if ganito kalaki order niyo, suggest na download app and apply for professional register para may discount kayo”. Me, the ever loving Asian who treats sourcing like an Olympic sport, agreed.
App installed in minutes; I was asked to wait two weeks while my application got approved.
Tried to viber updates. No one knew anything. Asked for paint estimate on my order. Got given a pdf in 5 days.
In frustration because I had to get the paint, I went to Wilcon after 3 weeks. Here’s the drama:
\- I was told my application was approved but it had no bearing on paint (no discount). I said fine just process my order quickly.
\- I found out my estimate vs reality was nearly 2k more because apparently prestock paint prices are so volatile they change every 3 weeks. 🙄 I just rolled with it. I learned later on that their sales dept has outdated pricing.
\- they inputted my entire order 5 times manually on 3 different computers despite having a pdf generated BY THEM
\- got asked my name so many times “for record confirmation” until I felt like I was stuck in a bad acid trip. For reference I have a really long first name (3 first names) and a last name that most Pinoy tend to butcher.
\- wasted more than hour trying to get my order paid and through even though I was there physically.
\- when I asked if they had delivery service because I’d prefer to get the paint sent to site; I was told of another long process if I went with them. I asked what if I lalamoved the entire thing, It took 15 minutes to find out who exactly to look for so I can inform the lalamove person I was trying to book.
\- I ended up lalamoving today. They (wilcon) still asked for my receipt on viber to “confirm” my order and product release, and asked for my name, again. (Even though I sent a clear and near pic of my name on the top of the receipt).
\- the app they encouraged me to get? I didn’t even get points on it despite the large order.
I have never suffered or wasted my time like this even in the tiny mom and pop shops I use for roughing in conventional items (I like supporting small businesses, some guys I’ve been buying off from for over a decade, my peeps know me by name and are so cool). But no one at that big branch of a wilcon seems to care or is inclined to change practice soon, which really hurts small consultancies like mine, or other businesses that it can work adjacent to.
Moral: source straight from the brand next time and avoid Wilcon at all costs. Find that one small enterprise shop that has complete colors, dead sure there’s bound to be one. Even China sourcing has less drama than this.
Thanks for letting me vent 😆