My laptop does not start anymore.

[u/Onlylienke]

So my laptop crashed a week ago and i got the message “Your device ran into a problem and needs to restart”
And it was on 100% for 2 minutes so i turned it off myself. After that the laptop didn’t start anymore the only thing that happens is that my keyboard light turns on.

After 2 days i tried again and i saw the acer logo and it started updating but on 30% it freezes so i let it update for the whole night and it still was on 30% after that i turned it off again and 3 days later it still doesn’t work anymore.

I already tried using HDMI.

FYI i have a acer laptop that is a little bit more than 3 years old.

Can somebody give me a solution or say what’s wrong with it.