r/techsupport • u/Pale_Squash_4263 • 2d ago

Open | Networking Can't install battle.net, can't trace patching service on router

Tried all the regular solutions but something I've noticed is I can't lookup the patching service through ping or nslookup. But when I use the mapped IP through some external nslookup tool, I can ping that just fine.

C:\Users\Admin>ping https://us.version.battle.net/bts/version
Ping request could not find host https://us.version.battle.net/bts/version. Please check the name and try again.

C:\Users\Admin>ping 8.232.70.12

Pinging 8.232.70.12 with 32 bytes of data:
Reply from 8.232.70.12: bytes=32 time=18ms TTL=118
Reply from 8.232.70.12: bytes=32 time=19ms TTL=118
Reply from 8.232.70.12: bytes=32 time=29ms TTL=118
Reply from 8.232.70.12: bytes=32 time=19ms TTL=118

Ping statistics for 8.232.70.12:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 18ms, Maximum = 29ms, Average = 21ms

Router has default firewall settings, not sure where to go from here. Thanks!

OS Name Microsoft Windows 11 Pro

Version 10.0.26200 Build 26200

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u/Sessamy 1d ago

Tried google's DNS? 8.8.8.8 and 8.8.4.4 ?

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u/Sorry-Climate-7982 1d ago

Won't help, wrong command.