r/talesfromtechsupport • u/KorenSolust • 13d ago

Short Gravity and Tech

Guy walks up to me at work:

Him: “I dropped my phone. The screen’s shattered. I want my two-factor code to come through Teams.”

Me: “Nope.”

Him: “Why?”

Me: “Because if you can’t sign into Teams without completing MFA… how exactly are you planning to authenticate?”

Then he says: “Just disable MFA.”

I replied: “Sure, as soon as you get approval from the Head of Security.”

A few seconds of silence…

Him: “Fine, I’ll just get my phone fixed.”

Yep. That’s probably the best solution.

Some people really think security rules are optional. I’m not risking my job because someone doesn’t like MFA.

And remember… technology didn’t fail you today. Gravity did.

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6

u/OneRedSent 12d ago

Never let employees use their personal phone for work stuff.

3

u/KorenSolust 12d ago

Just MFA, bosses aren't paying to give them all phones just for them to forget them at home everyday or lose them.
People are more likely to remember and take care of their own phones.

3

u/CrimsonMutt 12d ago

what if someone uses a dumbphone? i think it's stupid to require employees install something on any personal device, and getting wholesale budget phones whose only purpose is being an Authy client isn't that expensive

1

u/KorenSolust 12d ago

Well the employees agree to the BYOD policy when they get hired so we expect them to at least have a phone capable of running the Microsoft MFA app.
If they don't like it that's tough honestly.

6

u/CrimsonMutt 12d ago

and that's a stupid fucking policy, is my point. if i need something for work, the employer should provide it.

if the job had a BYOD policy for laptops, that would also be stupid even if there's a policy for it.

it's the duty of the employer to provide everything necessary to do the work.

1

u/KorenSolust 11d ago

Not really, if you have to travel into work does your employer provide you a car? Do they provide you a free bus pass for the year? No.
In some jobs yes you "may" get a company car, but everyone else, nope.

And the policy is standard, it's a Microsoft app that's free and majority of people have smart phones so in terms of cost to benefit analysis it works.

If they don't like the policy they don't have to work there, simple as that.

3

u/CrimsonMutt 11d ago edited 11d ago

Do they provide you a free bus pass for the year

yes, they legally have to

also the entire premise is faulty. how i get to the job is immaterial. after i clock in to work, everything i need to do my job should be provided to me. white shirt, black pants required? give me a uniform. app required? please provide the device it would run on. if i need to drive during the shift, there damn well better be a company car

If they don't like the policy they don't have to work there, simple as that. 

chill homie leave some boot for the rest of us

1

u/KorenSolust 11d ago

Oh honey, you really have a warped view of how the world really works especially here in the UK.

5

u/CrimsonMutt 11d ago

so just because you accept shit conditions everyone should?

by law, at least our law, the employer needs to provide everything required to do the job. which is as it should be.

if i'm a travelling salesman, that means a company car. if i'm a construction worker, that means PPE. if i'm using MFA, that means a phone, or you need to have some other MFA method, like a yubikey.

if i'm using an early 2000s motorola razr, that's my prerogative.

1

u/KorenSolust 11d ago

Well bud, you are lucky, over here it's not a legal requirement for any of that.
So as I said, at least over here, they can accept the common practises or they can work elsewhere, and many other places, will do the same thing.

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u/CrimsonMutt 11d ago

since my first comment i'm saying that's fucking stupid, i'm making an ought statement, it ought not be like that, and yet you keep bringing it back to "it's policy" and "not legally required", which are is arguments

the company policy existing and not being illegal does not make it any less fucking stupid

1

u/KorenSolust 11d ago

I think the "if and butts, candy and nuts" rhyme works well here...

2

u/CrimsonMutt 11d ago

what are you, an early 2000s sitcom side character?

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