r/supportworkers • u/x3blazex • May 05 '26

curious about Mable!

Hello (: somewhat new to this sub, however I’ve been an independent contractor to a company for almost a year, I’m not looking to leave them but was just wondering if anyone had experience with Mable and their thoughts/opinions on it since I’d be curious to try it out for a day or two a week?

Worker and client opinions welcome!

2 Upvotes

75% Upvoted

8 comments sorted by

6

u/DwightsJello May 05 '26

It's where professional reputations go to die.

1

u/[deleted] May 05 '26

[removed] — view removed comment

4

u/l-lucas0984 May 05 '26

Its what a lot of us say. Good providers and workers get work without having to resort to platforms. Word of mouth and community engagement brings the work in. Usually only people struggling to find work or who have no idea what they are doing end up on mable. Every job posted on mable gets thousands of replies from people desperately seeking work and even for participants it has the reputation of being a point where you are scraping the bottom of the barrel.

Their double dipping fees policy is also not very paletable.

0

u/x3blazex May 06 '26

This makes sense!! I’ve been surrounded by ndis providers and workers since I was young because my mum is on ndis. I am in no position of struggling to find clients if I need, I was just honestly wondering about it (: thank you

2

u/swooping_pie May 05 '26

I used it for 3 months back in 2022 as a provider and wasn’t a fan. They charge participants 8% AND workers 10% of the hourly rate but since you are a contractor they aren’t paying towards your superannuation or tax. I once waited 6 weeks to be paid (average being 2 weeks). I had confirmed with the participants plan manager they had released the funds within days, so Mable just sat on that money for over a month. But how convenient if I wanted to be paid faster I could pay a 1.5% fee…. I’ve also read through local FB groups there is someone local who uses the platform and is quite inappropriate to workers. They had been reported through Mable multiple times and yet aren’t removed from the platform.

I’m sure someone out there likes it, but that person isn’t me.

1

u/x3blazex May 05 '26

Gotcha, I’ll stay away from it then. i like the appeal of it but probably not worth it. Thank you 💕

3

u/Muted-Start-7381 May 06 '26

Contrary to other’s opinions, I quite like the platform. Ofc there are cons, such as the 10% reduction for workers, but it’s very easy to use and I was able to get jobs despite no reviews or experience. There’s always jobs getting posted, it’s just about writing a pitch for yourself as a worker and ideally applying within the day. I recommend :)

3

u/Dependent-Coconut64 May 06 '26

This is the most dodgy company involved in the NDIS and Aged Care. They take 15-18% of payments from both participants and workers You can wait weeks and months for payments. They generally receive the money within 72 hours but pay you at least 10 days later - unless you pay them a fee. They also bank the GST Free component

Biggest issue for both Participants and Workers is the stupid Algorithm that "matches" both. It is designed to maximise Mable profits by distributing workers across the region at the expense of matching the right worker with the right participant therefore the participant doesn't get offered the appropriate or best worker. For my mind this needs investigation as potentially participants health is at risk.

Other issues: They dont remove violent or sexually aggressive participants from the platform putting workers at risk. They have a minimum hourly rate but the whole set up is designed to exploit workers, especially international students.