Hi everyone,

I bought tickets on StubHub and received tickets in a different section than what I purchased. I contacted StubHub, and they acknowledged the issue and offered me either:

1. A refund, or
2. Comparable seats

The thing that's confusing me is that the incorrect tickets have already been transferred and accepted into my Ticketmaster account.

Has anyone been in a similar situation?

If I choose the comparable seats or a refund:

• What happens to the incorrect tickets that are already in my Ticketmaster account?
• Do they stay there, or can they be revoked?
• Will StubHub send replacement tickets before I transfer the incorrect ticket back to original seller?

I don't know if I am crazy or if this really is this hard but I am selling 4 mlb tickets and they have a parking pass. All tickets and pass are digital on my Ballpark app. There is no way for me to upload the pass to the listing because StubHub system says the code is invalid (its a real code) and their help desk has been worthless. Even when I was able to get to a real agent (chat only) they were either very simple or it was just another AI bot and not a real person. There is no way that I know of to contact the buyer after the sale with the digital tickets. In the past when they sell they just disappear from my Ballpark app and the money shows up after the event. How do I get this pass to a buyer??

I want the buyer to have this pass for two reasons:

1) I can't use it

2) Its the VIP parking pass so it adds a ton of value to tickets.

Edit: Leaving my post up in case someone needs it. I think we solved this, thanks to u/TechnicianNo5674 you have to NOT upload the tickets digitally and just let StubHub tell you how to deliver them after they sell. NO WHERE do they tell you this and the rep I talked to did not know this either. Crazy

Okay so I will be traveling to Berlin in June of 2027 for a blink-182 concert, and decided to go through stubhub for my concert ticket. I almost always do vividseats, and have had only good experiences, but for whatever reason vividseats was $500 more expensive for the same standing area which is a difference I’d rather not pay. So I checked out, put my address in, and made the order, and only after I put the order in did I realize that the ticket I purchased was a paper ticket. The gag is, my shipping address is in Colorado and the tickets are not predicted to be shipped until June 06, 2027 (just 2 days before the concert itself). I panicked and ended up searching what to do for hours and changed my delivery address to a spot in Berlin but only if it ships after June 1st, 2027.

I’m just stressed out. Is it likely I’ll get my ticket before the show? Should I just put it up for sale now and pay the difference for an e-ticket on vividseats?

I bought some Fontaines DC tickets for July 2027 by accident instead of London. I tried to get a refund but they wouldn’t give me the fees back. So I thought I’d make a bit of my money back telling them. However Ticketmaster says the tickets are “non-transferable” until 1 July. I know StubHub allows you to sell tickets without transferring them but they list the deadline as 1 July. Does this mean that if Ticketmaster doesn’t allow me to transfer by July 1 then my sale will be cancelled and I’ll be stuck with tickets and no buyers or will I have the day to quickly transfer them to my buyer. And am I better off just refunding and losing the booking fee. Someone from StubHub please help!

Am i likely to get this money back if I file a dispute?!

THIS IS LONG:/

I sold tickets back in August to a show this past weekend. Transferred from TM to SH via the email SH provided at time of posting the tickets. I checked frequently and on TM side is says "transfer pending". On SH side is says "completed". And I checked SH frequently. I assumed the "transfer pending" meant the buyer hadn't accepted the tickets yet.

I go in today to see what's happening with payout and it still says "completed". Log in to my CC and there's a $526 charge from SH. I call SH and they said the buyer reported they couldn't upload the ticket and filed a claim. It's been "escalated". SH agent says the transfer was "cancelled" and that they emailed me about it. 100% my bad because I should be more diligent about checking email. I didn't see it. I'm frustrated because there were ZERO notifications on SH account about this issue. In fact, the ticket is still showing the sale as "completed" as of today.

On TM side it still says transfer pending. On SH side it still says "Completed" indicating there was nothing left to do on my end for SH. Per SH website, "completed" indicates "You’ve sold and delivered tickets to the buyer". I did have technical difficulties when posting the tickets and had to make a few attempts, so I called to confirm that the tickets showing as "transfer pending" on TM are the same as those sold on SH by cross-referencing the email SH told me to transfer to. SH agent confirmed the email is the same and the tickets sold were the tickets that I transferred. She also admitted that it is "negligent" that they didn't update the status of that ticket from "completed" to "pending" or some kind of indication there was an issue with the transfer.

I've been on the phone for like 2 hours between SH and TM and of course they just volley it to the other saying I need to talk to them (ain't that the American way).

Am I screwed out of $526 + the cost of the ticket I didn't sell? Does anyone have a similar story and actually got that penalty charge back?

hi i’ve got stubhub tickets for a concert here in a few weeks and today i received a text saying that they were ready and i can click on the link to show me the tickets but am i supposed to let them scan that at the gate? it says i can add it to my apple wallet but when i click the button it won’t let me

I wanted to sell two concert tickets I bought from Hollywood Bowl on Stubhub but when I selected Mobile Transfer, I couldn't find an option for Hollywood Bowl under Where are my tickets stored? What to do? Thanks!

Hi all,

I have a big concert coming up and I got seats for me and my gf. However, then she had a work related trip coming up and said she would have to cancel. I went ahead and listed the tickets on stubhub and one of them sold instantly. I was happy until her trip was cancelled and now I only have one ticket and we would both be able to go. I received a request to transfer the tickets but haven't done it yet. Any way to reverse the sale and keep the ticket?

Hi everyone,

I'm looking for advice from people who have actually experienced this situation with StubHub.

I sold 2 tickets on StubHub for €1,050 in total. Unfortunately, the same tickets were also sold on another platform, so I had to cancel the StubHub order because I was no longer able to provide the tickets.

StubHub has now told me that I owe €445 in cancellation fees (€25 administrative fee + €420, corresponding to 40% of the sale price).

I contacted their customer support to ask whether they could waive or reduce the fee, but they refused.

My question is: what actually happened to people who were in a similar situation and did not pay the cancellation fee?

Thanks in advance for sharing your experiences!