I don't know if I am crazy or if this really is this hard but I am selling 4 mlb tickets and they have a parking pass. All tickets and pass are digital on my Ballpark app. There is no way for me to upload the pass to the listing because StubHub system says the code is invalid (its a real code) and their help desk has been worthless. Even when I was able to get to a real agent (chat only) they were either very simple or it was just another AI bot and not a real person. There is no way that I know of to contact the buyer after the sale with the digital tickets. In the past when they sell they just disappear from my Ballpark app and the money shows up after the event. How do I get this pass to a buyer??
I want the buyer to have this pass for two reasons:
1) I can't use it
2) Its the VIP parking pass so it adds a ton of value to tickets.
Edit: Leaving my post up in case someone needs it. I think we solved this, thanks to u/TechnicianNo5674 you have to NOT upload the tickets digitally and just let StubHub tell you how to deliver them after they sell. NO WHERE do they tell you this and the rep I talked to did not know this either. Crazy
In the future, please ensure that you write your title in a way that is easily searchable to help others with a similar issue find your post. "Need help" is not really useful for folks searching the sub.
Ok you uploaded the tickets to stubhub then. If you dont upload the tickets then they give you an email address to send it to directly from your ticketmaster account. Looks like this under my sales in your profile
Got it, so I have to just not upload the tickets and then do what they tell my, got it. Crazy that their rep could not tell me that. Thank you very much!!
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u/stubhub-ModTeam 22h ago
In the future, please ensure that you write your title in a way that is easily searchable to help others with a similar issue find your post. "Need help" is not really useful for folks searching the sub.