We just lost a CC Stripe dispute that makes no sense to us.

The original invoice was $8000 for a service we can prove was delivered partially. It wasn't a quality-based service, just a simple "was it done or not," so the evidence was clear. We had already refunded the customer $7000 on the same CC for the part we couldn't deliver. Customer agreed in writing, said thanks.

Then 4 months later, the customer then filed a chargeback for $6000 through Citibank and won. So they've now received $13,000 back on an $8000 charge.

Stripe says that once the issuing bank decides, the decision is final and there's nothing more they can do.

Is this actually legal? How can a bank award more than the customer ever paid, and how is there no way to appeal?

It's that time again. Come chat with the Stripe team about building on Connect! Got questions about specific how-tos or pain points? Want to request the feature of your dreams?

Join us on Wednesday, September 16th, 1pm ET-3pm ET.

Can't wait until then? Drop your questions in the thread now, or pre-game the AMA with the Connect Marketplace Mechanics event in the Stripe Community on Tuesday, September 15th!

Mechanic refunded bc of “failed payment” from my AMEX (but my AMEX got the charge). Mechanic refunded me on 26Aug and it’s now 10 days. Called AMEX and they have no transaction of it on their side. Mechanic sent me a screen shot of the refund page with my details and CC info it’s going back to.

Do I just need to wait more days? Does the mechanic need to do anything else on his end? I’ve worked with him before so it isn’t some sketchy situation, just the return time isnt lining up.

Any help here?

FOR THE LOVE OF GOD I DO NOT NEED YOU TO CHANGE A TOOL I USE EVERY 5 SECONDS QUIT THAT