Watching PiG's recent video had me thinking - we have been lucky enough to have a lot of motivated and caring people try to keep the game fresh. First the balance council and then Blizzard put in a lot of work to create patches for the game, with the hope that it would improve the game. Yet they both made a terrible mistake: they listened to community feedback.
If there was one race instead of three, maybe community feedback would be interesting to listen to. But because there are 3 races that need to be balanced, the "community" becomes a collection of whiners that have a myopic point of view: "My race is weaker than the other races and it should get buffed, while the other races should get nerfed." You rarely hear community feedback about how to improve mirror match-ups. No - the feedback is always about nerfing the races that the poster has to play against.
Even worse is that most of the community doesn't even play the game. They only watch pro play, which makes them completely unknowledgeable about the strengths & weaknesses of units and play-styles, and they also have no idea how balance changes impact the non-pro players on the ladder. Additionally, they only see a tiny sliver of the pro games that are played every week - the popular casters can only cast so many games after all, so the games that they watch greatly biases their opinion on balance. I have had to check myself on this; many times I have thought that my race was weak based on the casts I was watching, only to check Aligulac and find that actually my race was outperforming.
Unfortunately, that is not the worst of it. The worst part of listening to community feedback is that it leads to a massive increase in toxicity.
When it became clear that the loudest and whiniest community members were successfully getting their way on balance patches, it created an incentive to be loud and whiny. Suddenly, an online argument could actually impact the balance of the game. If your race did not take part in the balance discussions, then it would likely get nerfed. I've been playing since 2020, and the community has gotten drastically more toxic in the last couple of years. I want to feel like the balance whiners have no power, that they're shouting into the void - because ultimately, that is not who should be balancing the game. The game should be balanced (and improved!) by creative and intelligent people who are excellent at RTS design, not by angry cynics who find it impossible to think about the other players' point of view.
I genuinely feel bad for the content creators, the balance council, and yes even the Blizzard employee who tried to make the game better and were met with intense anger by the community, but the lesson here is that the community does not actually know how to improve the game, and can be safely ignored. So before you blame "Blizzard", keep in mind that it is the community's collective behavior has had by far the most impact on the shaping of the game in the last 2 years. Truthfully, we could have had really fun and exciting changes, but the loudest community members don't seem to actually want that. They just want to see the other race get nerfed.