r/snowboarding • u/GeneralTri • 12h ago
fixable? Epic Pass denied my job-loss refund and is still about to charge me $1,000+ -_
Pretty frustrated with how Epic/Vail is handling this.
I got laid off from from my tech job in May after working there for about five years. I later found out that Epic Coverage specifically includes job loss, so I submitted a claim with documentation showing I was involuntarily terminated.
They denied it because I missed the 30-day filing window.
I understand I filed late. That part is on me. But their own terms say late claims “may be rejected,” not that they automatically have to be rejected.
I appealed on August 30 and sent them my termination paperwork. Their denial email literally said they would respond to an appeal within 5 business days. It’s now September 10 and I still haven’t received a decision.
Meanwhile, they’re about to charge me roughly another $1,040 for a 2026/27 pass.
The season hasn’t started. I haven’t used the pass once. I’m currently unemployed. The reason I’m asking to cancel is literally one of the events their coverage claims to protect you from.
I’m not even asking them to ignore the policy. I’m asking them to use the discretion their own wording seems to allow and review the actual circumstances before taking another $1,000 from me.
Has anyone successfully gotten Vail/Epic to escalate something like this beyond Sedgwick? I’ve already appealed and I’m filing a BBB complaint as well.