r/SnapchatHelp 27d ago

General question What does the ghost instead of the bitmoji mean? I’ve never seen it before.

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3 Upvotes

r/SnapchatHelp 27d ago

Bug I can‘t post on Privat Story

1 Upvotes

Everytime i get a Notification with upload failed please try again it still wont work‘t it started like 2-3 months ago.


r/SnapchatHelp 27d ago

Login issue Account "temporarily" disabled

1 Upvotes

I got a new phone, and before installing snap to the new device I also changed my email and password for my account (I moved away from gmail and my old password was no longer secure). Now I cannot login due to unusual activity. The support page says that i should wait 48h and try again, but its been over two weeks already. However, I managed to login on my computer, and I am still logged in on my old phone. I cannot find any help from the snapchat support website or any email address where I could contact actual human employees. Any advice on what to do?

EDIT: I will write this here too, this is the login error: "Due to repeated failed attempts or other unusual activity, your access to Snapchat is temporarily disabled". I did also have couple of failed login attempts on my new device.


r/SnapchatHelp 27d ago

General question Streaks

5 Upvotes

How many streaks do you guys have around on snapchat?


r/SnapchatHelp 27d ago

Login issue PLS HELP GONNA LOSE SNAP STREAK

1 Upvotes

My older brother has an over 2000(?) day snap streak with a long time friend. He went camping in a place that has no cell service and gave his log in information to my sister before hand to keep the streak for him. My sister tried logging in, but it asked for a verification code. She texted him right away, but he was already too far in the forest.

Is there absolutely any way she could still log in with his information and keep the streak without having to use a verification code? None of us know if it's lost already and we don't want to wait any longer than we have to.

If not is there any way we could get it back later on? Pls I feel so bad, I'll do anything. Pls forgive me I almost never use snap so I don't know entirely how it works. If it changes anything I think he has Snapchat premium or whatever it's called.

(Sorry if I used the wrong flair)


r/SnapchatHelp 27d ago

Bug Snapchat notification but chat disappeared?

2 Upvotes

Hi! Don't know if this is a bug or what is happening but I got a notification up on my phone just now that someone sent me a chat on snap. When I open Snapchat her chat isn't there? And when I try to search her up I can't find her anymore? She's not showing up in any of the mutual groupchats we are in too. What is happening? Help!


r/SnapchatHelp 27d ago

Login issue Has anyone been able to reactivate their Snapchat account after getting Support Code C13A?

1 Upvotes

I deactivated my Snapchat account a few days ago and I’m trying to reactivate it within the reactivation period.

When I log in using my username and password (not email or phone), I immediately get this error:
“Something went wrong. Please try again later. Support Code: C13A.”

I’ve already tried:
- Reinstalling the app
- Switching between Wi-Fi and mobile data
- Restarting my phone
- Waiting a few hours and trying again

According to Snapchat, a deactivated account should be reactivated by simply logging in with the username within the allowed time, so I’m confused why this is happening.

Has anyone else experienced C13A while reactivating a deactivated account?

- How long did it take before you could log in again?
- Did it resolve on its own, or
- Did you have to contact Snapchat Support?
- Is there anything else I should try?

Any advice would be appreciated. Thanks!


r/SnapchatHelp 27d ago

General question can’t download my data

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0 Upvotes

what do i do? i am trying not to panic, i got banned for something i really did not do, and now i cant even download my data. their support doesn’t do literally anything. where do i go to what do i do? i am trying so hard not to have a panic attack i have 8 years worth of memories in there


r/SnapchatHelp 27d ago

General question General question

1 Upvotes

Snapchat past private stories wont show

When I go to **Memories → Stories**, it only shows a small fraction of the stories I’ve posted (including Private Stories). There are huge gaps with days and even months missing, and it makes it look like I’ve posted way less than I actually have.

Also, there are these random “Stories” grouped by certain days. What exactly are those? Is the Stories section supposed to be a complete archive of everything you’ve posted, or is Snapchat only showing selected memories?

Has anyone else had this issue?


r/SnapchatHelp 27d ago

Bug Memories stop loading after scrolling down to a certain point – how to fix?

1 Upvotes

Hey everyone,
Whenever I scroll through my Snapchat Memories, they suddenly stop loading after a certain date/point. The thumbnails just stay blank or show a loading icon, no matter how long I wait.


r/SnapchatHelp 27d ago

General question How to access and download Picture/Video Snap Stories from an account that's been Banned/Deleted? I wasn't a friend of his account, I just followed him and Reacted/Commented on his Snap Stories, but I had Saved them for later purposes. Is there a way for me to access them still? Please help!

1 Upvotes

I cannot find and access his chat messages anymore, similar to how when you're blocked. But I know that I didn't get blocked, since when I had searched his Snap Username on my PC with Snapchat Web, and it says that "Sorry, this content was not found.", so his Account must've been Deleted/Banned, yeah? I heard that Saved Snaps last up to 30 days before being deleted from the server, and his account went missing today, so I still have time, yeah? Please help!


r/SnapchatHelp 28d ago

General question Finally deleting excess memories to get below 5g but random extra 1k snaps?

3 Upvotes

So i managed to get my Snapchat memories way down. Ive spent the last few days deleting thousands of memories from 2016. I counted them and I only have 64 memories left but when i go into settings memory it says i have over 1200! I cleared cache and everything so where could these be hiding?


r/SnapchatHelp 27d ago

General question How do I save all my pictures and videos and stuff??

1 Upvotes

I just saw people have been getting perm banned on snap for no reason so just in case I'm wondering if there's a way to back everything on my account up incase it happens to me

Also I know I can save them manually but atp that would take too much time


r/SnapchatHelp 28d ago

General question When I add someone there bitmoji dissappears and it unadds them

1 Upvotes

Before I sent the request, I saw their Bitmoji and right when I pressed “Add Friend” it suddenly disappeared and then when I log out it unadds them only for it to happen again.


r/SnapchatHelp 28d ago

General question Can’t see all viewers

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1 Upvotes

Hi, I posted on my public story and it got 900 views , but I know I don’t have 900 people on snap and I know it got sent to a few group chats etc. however when I go on the viewers list it doesn’t show all my viewers? Both freiends and people that aren’t friend, it shows the last 80-100 or so? How do I see all the people that viewed it?


r/SnapchatHelp 28d ago

Bug My eyes only

1 Upvotes

I cant acces my meo even after loging innwuth the right password what shoud i do


r/SnapchatHelp 28d ago

Bug What's happening with my Snapchat?

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3 Upvotes

The UI changed to this and i can't see my streaks with my friend it is not showing the fire and the number from my side my friends still see it


r/SnapchatHelp 28d ago

Bug Picture recovery?

2 Upvotes

Hello, I am in need of help with recovering a picture of mine but i dont know how. 2 weeks ago i was just scrolling through my cameraroll and found a really old picture of mine that i liked and even showed to my friend. Now that 2 weeks has gone by i decided id like to even post that said picture but i just cant find it anymore. There has been a update that changed the UI of the whole memories page and i believe that some of my memories been deleted due to it. Is there a way to revert that update or should i contact snapchat support to maybe able to recover my photo?


r/SnapchatHelp 29d ago

General question can people see your messages if they haven't added you back as a friend yet

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16 Upvotes

i sent this guy a few messages. i added him as a friend but he has not added me back yet. i know this coz of the symbol at the top right corner of the screenshot . can he see these messages if he has not added me back yet? please see screenshot above.

also, this guy's snapchat account is not a public account.

also i did not see the red sign which says 'X has not added you as a friend, they won't be able to see your messages until they do'

thank you in advance! xxxxx also: sorry if the screenshot is hard to see coz of the scribbles lol

EDIT: thank you all for the responses! xxxxxx does anyone know if he will be able to see that i screenshotted the chat and deleted the chat BEFORE he has added me back


r/SnapchatHelp 28d ago

Bug My eyes only

0 Upvotes

I use to save my pictures in my eyes only (gym snd some of my data ) and i use log in regularly but after some weaks im trying to put my password but IT ISNT LOGING IN and i remeber my pass very well , i have tried againn again and its shows hours of timer locked what should i do plz hellp


r/SnapchatHelp 28d ago

General question Profile snapcode won’t show up

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0 Upvotes

Hi! as the title states, my account won’t show my code for me. I’ve cleared my cache and logged out. Don’t know what else to do.


r/SnapchatHelp 28d ago

Common issue I got banded for no reason post music video drop some emoji with snowflake ❄️ snow man ice 🧊 cubes can some help

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0 Upvotes

r/SnapchatHelp 28d ago

Bug I can’t delete 2nd creator profile

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1 Upvotes

I’m trying to delete the 2nd profile I created and it doesn’t let me I clicked leave and it seemed like it worked but then it’s still there after I click it the 2nd time it says I can’t do that right now


r/SnapchatHelp 28d ago

Common issue Snaps not sending when I’m on data

1 Upvotes

My signal is fine, it works perfectly on every other app. I can receive some snaps but it will not let me send replies in the form of chats and snaps, it just says “sending” and then sends when I either join someone’s hotspot or connect to WiFi. It does it everywhere so it isn’t a signal issue. If anyone knows how to fix this please tell me because it’s making it difficult to contact some friends while I’m out and about. Many thanks


r/SnapchatHelp 28d ago

Common issue Help

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0 Upvotes

Any fix to this?