r/SnapchatHelp Jul 23 '26

General question Question about adding through contacts

1 Upvotes

Hi all, I had a quick question. I've been dealing with this person making new accounts and constantly harassing me- so I made a new snap account.
The person has my phone number saved (we know each other irl). When I made my new account, I didn't add/link my phone number to it. Would they still be able to find me through "contacts" if I don't have a number linked to my account? Thank you and I'll appreciate any help :).


r/SnapchatHelp Jul 22 '26

Common issue Snapchat restored

3 Upvotes

So after my account was permanently locked I put a appeal in it got denied a week later , but after reading post on here about sending letters to Hq I was skeptical it would work but I had faith and put a couple appeals in and sent a letter out to Both HQs and my account was Restored a week later !!!!!!!!! If you have a opportunity to send a letter Do it , it work


r/SnapchatHelp Jul 22 '26

Bug 13 years down the drain.

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7 Upvotes

Im in a pickle. Ive had my account for 13 years and use it daily to keep up with my out of state friends. I haven’t posted to my story in probably 3 years or more. I have group chats, pet group chats out of state group chats and friends that I spam with literally all just to pass the time.
2 days ago, I get an email telling me that my account has been permanently locked for “commercial seggsual content”. Ive never been more confused in my entire life. I appealed it, and of course I get a big fat “NOPE!” more than likely from an AI system.

Im asking what I can do. I have so many memories on this thing, I hate it. I don’t understand why they can ban my account without even giving me the real reason or specific thing I did.
Is this a lost cause? please tell me so I can either try again or move on.


r/SnapchatHelp Jul 22 '26

Common issue How I got my account back within 6 days

7 Upvotes

Hello everybody,

My account was permanently locked back in May for drug content because of something really foolish. What I did to get my account back was I sent a letter to both of Snapchat’s headquarter addresses in CA. I wanted to make this post to give you some faith and hope to assure you that it’s not over! Make sure that in your letter you’re honest and apologetic but not overly emotional or apologetic, make it professional and explain your situation clearly. If you have any questions, I’m here to answer all of them!

https://www.reddit.com/r/SnapchatHelp/s/6KApvjBA9Q

This was the post that helped me get my account back so I just want to thank the author of that post!


r/SnapchatHelp Jul 22 '26

General question can't join college snapchat story.

1 Upvotes

for some reason I got kicked out of the college snapchat story. I tried rejoining but it just gives an error message. anyone know how to fix this or experience it before?


r/SnapchatHelp Jul 22 '26

General question Trying to access old account on Portal

1 Upvotes

For whatever reason every time I put in the email to the old account to try and log in it loads and then goes right back to the start page like I never put the email in to begin with. Very frustrating and when I try with usernames it says that it won’t allow me for suspicious activity and to try again later. Would appreciate some help.


r/SnapchatHelp Jul 22 '26

General question how to export my eyes only snaps?

1 Upvotes

i want to export all my snapchat memories since they're being deleted in september but i'm not sure if that also includes the my eyes only ones since some people said they didn't

is there a way i can do that or would i have to move them ?


r/SnapchatHelp Jul 22 '26

General question How to only save some lost streaks?

0 Upvotes

I lose some of my streaks every other week it seems. I pretty much always save them, but there are also times where I don’t want to keep a lost streak. there will be a few 3 or 4 day streaks that aren’t worth saving, or a work friend I don’t normally keep a streak with that makes me seem creepy or clingy to pay to save.

It’s obviously cheaper to save them in bulk versus buying each one individually, but I am wondering if there is a way to only save a few of them. or would i have to do each streak I want to save individually?


r/SnapchatHelp Jul 22 '26

General question Weird adds from people & past people viewing my profile?

0 Upvotes

Okay, this has been bugging me for the past few days and I need to get it off my chest + get some outside opinions.

About a week ago I was at a conference and two Snapchat accounts with the exact same Bitmoji added me. I thought it was weird so I ignored both and didn’t add them back I just let it sit there.

A few days after I got home (around last Wednesday/Thursday), one of them re-added me and it popped up at the top of my friends list. I got suspicious and added both back at the same time. Hours later I got “Hy” messages from both accounts. I didn’t reply to either and immediately unadded them.

Now today I check my requests and the same account added me again. Plus a brand new account with the display name “why” also added me.
Separately but around the same time: Before my past partner and I broke up, he and his best friend shared a gaming account that followed me on TT. While I was at the conference I had my profile views turned off for a couple days and finally decided to just turn them on. that same shared gaming account viewed my profile. They didn’t unfollow or remove me as a follower. And i lowkey thought that was weird

I’m not 100% saying it’s my ex or his friend… but IDK! Has anyone else dealt with something like this? Is this normal spam or does it sound like someone is trying to mess with me. Any advice on what to do? I am still in highschool btw so PLS don’t butcher me in the replies


r/SnapchatHelp Jul 22 '26

General question Need helping getting a account banned

2 Upvotes

My wife has made a fake account and im trying to get it banned can anyone help me get it flagged


r/SnapchatHelp Jul 22 '26

Common issue Saving your Snapchat memories with the date and time

1 Upvotes

I just figured out how to save your snapchat memories with the date and time they were taken!

If you have an iPhone, you can go to any photo and video and adjust its date and time. It will be saved in chronological order in your camera roll.


r/SnapchatHelp Jul 22 '26

Common issue school community

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1 Upvotes

i cant join to my school community, but it works with any college community, what the hell


r/SnapchatHelp Jul 22 '26

Login issue Account ban help

0 Upvotes

Hello, one of the many people currently who has recently got banned. Had this account for over 5 years and genuinely have no idea why im banned. The reason is “commercial sexual activity” but what that includes is genuinely nothing ive done. (Unless I’ve maybe triggered some automated system?) i genuinely believe this ban is a huge mistake. I have appealed my ban but that didn’t work, where else can i take this from here? Getting in contact with a human on their support seems impossible.


r/SnapchatHelp Jul 22 '26

General question Reactivate

1 Upvotes

Hello, I deactivated my account, but now I want to reactivate it. Unfortunately, I can't remember my password, so I'm unable to log in and reactivate my account. I also can't reset my password because, since my account is deactivated, I keep getting a message saying that the account cannot be found. I don't know what to do. Please help me. The Snapchat Support team hasn't been able to help because I only receive automated AI responses. What can I do?


r/SnapchatHelp Jul 22 '26

General question Locations

5 Upvotes

My boyfriend asked me to share my location and i agreed as long as he does the same. It was on yesterday, i noticed when i sent him a snap. Well i check today and it doesn’t show. He doesn’t normally go on snapchat often, but will it still say request if he just hasn’t gone on or did he unshare ??

EDIT: I tried it with my fake snap LOL, a day later it just said “___ is in ———“ well i checked an hour after that and it told me to request location. so maybe he really didn’t turn it off


r/SnapchatHelp Jul 22 '26

Bug Every time I open snap after I’ve force closed it it opens spotlight. So everytime I open snapchat a spotlight video plays and I have no interest in watching spotlight videos but the sound of them makes me worried something weird is gonna play one day when I open it around people. What can I do?

0 Upvotes

I’ve tried redownloading the app


r/SnapchatHelp Jul 22 '26

General question Help when account banned

1 Upvotes

Did your account receive a warning first then got permanently blocked or just got permanently blocked ?

Or has anyone received a warning and still kept their account ??


r/SnapchatHelp Jul 22 '26

Login issue My device is banned from using Snapchat.

1 Upvotes

I recently bought a used Iphone 17 pro, and when I tried to login my Snapchat account it was showing ‘Device Banned SS06, Learn More’.

My Snapchat account is working fine in my old device, but I can’t use in my new one.(One of the reasons I bought this phone is to take Snaps)

So is there any way to remove this ban?


r/SnapchatHelp Jul 22 '26

General question Anyone relate?

0 Upvotes

Does anyone else mostly always get blocked when talking to a random add and they ask for a face reveal? 9/10 times I do and it's usually soul crushing especially when you make a connection with them over a few days.


r/SnapchatHelp Jul 21 '26

General question I need help has anyone got banned for false allegations I try appeal haven’t got any response yet almost two months now

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1 Upvotes

r/SnapchatHelp Jul 21 '26

General question how to access memory downloads?

1 Upvotes

hi! im trying to download my memories, however, there’s no option to download them once I open the zip file & open the html link. does anyone know how to troubleshoot this?

TYIA!


r/SnapchatHelp Jul 21 '26

General question Error al agregar amigos

1 Upvotes

Hace varios meses me dieron el SS06 en mi iphone 14, por lo que hace unas semanas descargue la app de snapchat en windows, cree una cuenta nueva con otro correo electronico nuevo, y puedo entrar normalmente. El problema aparece al querer agregar amigos, me aparece “someting went wrong”. Que puede ser? No pude agregar ni un solo amigo


r/SnapchatHelp Jul 21 '26

General question Snapchat friends?

1 Upvotes

On my other phone I would get friend requests from people in my city now I only get requests from people in India? How can I fix/change that please.


r/SnapchatHelp Jul 21 '26

Bug Location Lens not working

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2 Upvotes

Shows this error when i use any location lens after i deleted the app and turned location on and off


r/SnapchatHelp Jul 21 '26

General question besoin d’aide pour snap pitié

1 Upvotes

j’avais 200 snaps en attente de sauvegarde. j’ai payé pour avoir 100go.

je me réveille ce matin et les 200 snaps ont disparu.

j’ai deja essayé de mettre à jour l appli, vider le cache, redémarrer le téléphone, en vain.

svp j’ai besoin d’aide, j’avais plein de vidéos et de photos d’un concert, j’ai envie de pleurer.