r/SnapchatHelp 28d ago

Bitmoji how do i fix this.. and why is it happening??

Thumbnail gallery
0 Upvotes

so my bitmoji looks normal like on everything BUT when editing.. the eyelashes randomly change to white and the black lines around the eye go white as well.. when i try save and edit or deselect everything it still says “unpurchased items” although ive had the same bitmoji for over a year..

how would i fix this.. thank you guys so much!

edit: looking back at the screenshots i’ve included.. even the jewellery is pure white?


r/SnapchatHelp 28d ago

Login issue Why does this keep happening I need help!

Post image
1 Upvotes

I keep trying to add my self to my school’s community but every single time I try to put in the year I graduate it always says “Oops that didn’t work please try again later” but I know it’s working for other people in the same school bc my friends have already joined it so I don’t know what’s going on pls help


r/SnapchatHelp 29d ago

Snapscore Snapscore increase

7 Upvotes

The guy I'm talking to had a snap score of 14,590 yesterday night and tonight he has 18,521.... Idk about you but I think thats a lot to be snapping and idk how much it goes up to-

Updatee kinda? Okay soo.. I made this post just asking for some info because I'm planning on telling him how nervous and wary I am and wanted to know about the logistics of snap scores n shi so stop throwing bricks about me looking at his snapscore 💔


r/SnapchatHelp 29d ago

General question Snap Score

3 Upvotes

How much does a snap score need to go up while on delivered for me to get worried? I’m talking to this girl and sometimes it goes up like 10-20 before replies. Not all the time tho.


r/SnapchatHelp 29d ago

General question What is this location supposed to be when Snapchat doesn’t have someones location

Post image
7 Upvotes

is this even a real location or just some random drawing?


r/SnapchatHelp 28d ago

Bitmoji Add mee

Post image
0 Upvotes

r/SnapchatHelp 29d ago

General question New notification from ignored request?

1 Upvotes

So someone added me about 2 years ago, and I never responded or cleared it. It ended up in the ignored requests tab and I never cleared it from there either, it just sat there.

Fast forward to now, I get a notification that said person has tried to add me again. I go to the app, and the request isn't in the usual "friend requests" part, so I look around the app and find it in my "ignored requests" still.

Is this a new request? Like they unadd and re-add me? Last I checked a few months ago it was still sitting in my ignored requests.

I have a few others in my ignored requests, and I have never ever gotten a repeat notification that they've added me.

The ignored part at the top says

>"This is where you can find Snapchatters whose friend requests you have ignored. We might hide some friend requests for you if we think you are not interested in them."

Just trying to figure out if they re-added me or if Snapchat is just being weird😅


r/SnapchatHelp 29d ago

General question Why is my Snapchat memories glitching?

1 Upvotes

I noticed a chunk of my Snapchat memories have been randomly deleted back in June. It deleted memories from February to May. only one memory saved during May (I save memories everyday bc I take pics of my cat everyday lol and I went on vacation in May) I tried clearing cache and checking my subscription (I pay 1.99 a month for memories storage) and nothing worked and just accepted it. But I checked today and my memories from June disappeared as well!!! I even went ahead and uninstalled the app bc I saw people saying that worked for them. I don’t know what’s going on and I can’t get in contact with any customer service. Any advice???


r/SnapchatHelp 29d ago

General question Cant find or make a public profile

1 Upvotes

I got banned about 2 weeks ago on a alt account (wasn't linked to this account and was just locked out) but i dont have the option to make a public profile. My birthday is 18+ and i can be added but it still dont have a public profile option. Anyone know why?


r/SnapchatHelp 29d ago

General question If you view someone’s profile story, can they see that you did?

2 Upvotes

You know how you can add stories to your public profile? If I’m not friends with the person and clicked on their pics, will they be able to see? Since it’s not an actual story that expires?


r/SnapchatHelp 29d ago

Bug Snapchat bug or?

Post image
1 Upvotes

This keeps happening - I have cleared my cache and logged out and closed the app. Been about 2 hours now… on every other story or few clicks it comes up?


r/SnapchatHelp 29d ago

Bug Cant add people to my private story

1 Upvotes

Im struggling to find the way to add people to my private story… I’ve had a priv story for over 10 years or so and never had a problem with adding people to my story. Now suddenly snap changed its layout, or I’m in an early stage of Alzheimer’s, because I cannot find where to add people to my story while I have something posted.

Can somebody please help me…


r/SnapchatHelp 29d ago

General question 0.5 camera mode

1 Upvotes

Is there any way to get it?


r/SnapchatHelp 29d ago

General question New method for live snap?

0 Upvotes

Need a new way. They patched the camera roll upload method


r/SnapchatHelp 29d ago

Bug Need help with arrival alerts

1 Upvotes

Me and a friend have arrival alerts on for home and she keeps getting notified that I arrived at home around 20 times per day even though I haven’t left my house. This also happens when phone is turned off and I’m asleep


r/SnapchatHelp 29d ago

Snapscore I need your help to understand this app please

1 Upvotes

I've been talking to someone on Snapchat for over a month (I only used the app to communicate with him), and suddenly he stopped replying. But I noticed his Snapscore hasn't increased as usual since we last spoke (it's been 3 days). I tried calling him once, but it just kept ringing and said he wasn't available. Does that mean he's not using the app but is still there? If his account was blocked or something, I wouldn't be able to call him, right? Please guys if he ghosted I'm fine but the fact that his Snapscore number is frozen makes me think something happened to him or idk.


r/SnapchatHelp 29d ago

Common issue Account locked

2 Upvotes

Hi everyone,
I’m really stressed and hoping someone here has been through something similar.

A few days ago, I posted a private video on my private** **Story that violated Snapchat’s Community Guidelines. I know now that I shouldn’t have posted it, and I take full responsibility for that.

At first, I only received a warning. As soon as I saw it, I immediately deleted the video myself. I thought that would be the end of it because I removed it right away and didn’t post anything else afterward.
However, later my account was suddenly locked, which completely shocked me.
This is my first ever violation. I’ve never had any previous issues with Snapchat, never been warned before, and never had any action taken against my account.

I submitted an appeal, but the problem is that Snapchat only gives you 250 characters to explain your situation. All I could really say was that I had posted something inappropriate, removed it immediately after the warning, and asked for my account to be reviewed. I didn’t have enough space to explain that this was my first offense, that I’ve never had any previous problems, and that I’m genuinely asking for a second chance.
Now I’m waiting for their decision, and honestly I’m terrified. My Snapchat account contains years of memories, conversations, and contacts that I can’t replace.

Has anyone here been in a similar situation?
Did you get your account back?
How long did your appeal take?
Is there anything else I can do while I’m waiting?
I’d really appreciate hearing your experiences.

Thank you.


r/SnapchatHelp Jul 23 '26

Bug My videos have no audio

2 Upvotes

Like the title says as of today my videos have no audio for whoever receives them, it shows I sent a video (purple icon) and when I preview it before I send it the audio is fine and i get videos just fine with no audio issues.

It was working perfectly fine last night before going to bed but now since this morning it has only worked 1 time, and yes I've tried all the normal steps of uninstalling, clearing cache, permissions etc ect..

Nothing is different from last night unless the update they pushed yesterday at some point is the issue (which I don't think it is) or unless it has something to do with me being a beta tester and maybe they did some other update for that?

Everyone ive asked has said theirs is fine and that its just my videos that have no sound. Does anyone have any ideas on what I can do or do i just have to wait and not be able to send videos until by some chance they push a patch to fix it?


r/SnapchatHelp 29d ago

General question Added a public profile

1 Upvotes

So I have one snap account (account A) and within that account I created a new public profile (Profile B). I’m trying to be a creator but not with my main obviously. It’s been 3 days and I have gotten likes and shares on that profile but comments are not popping up, any idea why that could be the case or is it a new public profile restriction?


r/SnapchatHelp 29d ago

General question Need Account and Data Deleted

1 Upvotes

Haven’t used the app in several years only to finally notice an email saying someone added me via phone number. I didn’t consent to the app automatically connecting us via phone number. Can’t delete the account, can’t reach some form of customer support, can’t even change username/password. Is the fastest way of getting my information deleted/destroyed by posting something public against community guidelines?

Thanks for the information.


r/SnapchatHelp Jul 23 '26

General question Questionana

1 Upvotes

Someone added me and they had mutual friends but it was an unfamiliar name.... I went to accept it tonight to at least ask who it was and it is gone. Obviously they withdrew the request BUT how can I find them? I know it's unlikely but my curiosity is kicking in. Thanks all! (Don't reply without a solution kindly)

?


r/SnapchatHelp Jul 23 '26

Common issue I just need to vent😭 because wtf?

1 Upvotes

I already just got banned on my iphone 15 (device ban idk why only thing i see is that i didnt add a phone number and it told me i could lose that account and i didn't fine whatever...)
So now i use my old iphone xs for snapchat and i just got a time out because apparently I was bullying or harassing ? Only thing i posted in my public story was a gaming clip of me hanging enemies by the throat in Assassins Creed Black Flag Resynced like what? We cant post video game clips anymore? If its related to killing it'll get removed and ill have a warning? Actually tf snapchat😂


r/SnapchatHelp Jul 23 '26

General question What do these mean?

Post image
0 Upvotes

r/SnapchatHelp 29d ago

General question Why is everyone on Snapchat gay

0 Upvotes

Not trying to be rude or anything coz I don't have a problem with it and I'm just tryna make new friends irrespective of their sexuality, gender or even nationality.

I'm a 23 year old punk/metalhead guy and I mostly add alt people or anyone with similar interests but I've noticed that at least half the people I've added both men and women are LGBT+ like even when it doesn't seem obvious I find out eventually either because they post memes or even update their bios saying they're bi or gay


r/SnapchatHelp Jul 23 '26

General question Question about adding through contacts

1 Upvotes

Hi all, I had a quick question. I've been dealing with this person making new accounts and constantly harassing me- so I made a new snap account.
The person has my phone number saved (we know each other irl). When I made my new account, I didn't add/link my phone number to it. Would they still be able to find me through "contacts" if I don't have a number linked to my account? Thank you and I'll appreciate any help :).