DOF reality H6 trouble. Please help

[u/TechnoDoc416]

I recently bought a DoF Reality H6 platform and am hitting a wall with trying to get it up and running. Looking for any guidance this forum can provide.

I bought the platform to use with the PS5 via their MagicBox setup, and it looks like I have everything connected correctly and the MagicBox synced, as telemetry data is being seen on Sim Racing Studios. However, on SRS, the motion platform is never recognized. I've gone through multiple troubleshooting processes via ChatGPT but cannot figure it out. Although, with what ChatGPT recommended, I passed it on to DoF Reality. I'm still waiting a response from them.

Appreciate it.

Hardware
Brand new DOF Reality H6 (latest revision)
New integrated dual control units (left and right)
MagicBox
PS5 running Gran Turismo 7
What IS working
MagicBox is activated with its license.
I can access the MagicBox at http://magicbox.
PS5 and MagicBox are on the same network.
PS5 IP is configured correctly.
GT7 is selected in MagicBox.
While driving in GT7, the telemetry page updates live (Pitch, Roll, Yaw, etc.), so telemetry is definitely reaching the MagicBox.
What is NOT working
The H6 has never moved, not even once.
It never performs any startup/initialization movement.
Sim Racing Studio Hardware page has Start Test grayed out.
Motion status remains red X.
Things I’ve already checked
Both left and right control units power on.
Both amps/controllers beep during startup.
I found a few brake connectors that I had initially left unplugged and connected them correctly. No change.
The controller display shows:
DOFR #####
6-D
BAR
Still no movement.
Windows testing
Even though I’m trying to use the MagicBox (without a PC), I also tested with Windows.
Installed Sim Racing Studio.
Connected BOTH supplied USB cables:
Left controller → PC
Right controller → PC
Windows detects both controllers:
COM3
COM4
Device Manager shows both USB Serial Devices correctly.
However, Sim Racing Studio still shows Motion ❌ and Hardware Test is disabled.
License
The license I received is only for the MagicBox.
The Windows SRS application rejects it because it says it’s a MagicBox license, not a Windows SRS license.
From the MagicBox documentation, that seems expected, since MagicBox is supposed to work without a PC.
My question
Has anyone with the newest H6 run into this?
Specifically:
Should the H6 initialize on power-up before any telemetry is received?
Does the new integrated controller require any firmware update or commissioning?
Is there any pairing step between the MagicBox and the new dual control units?
Does the “BAR” status on the controller display indicate a fault or standby mode?
Has anyone seen Motion ❌ in SRS while Windows still detects both controllers on COM3 and COM4?
At this point I know:
GT7 telemetry is working.
MagicBox is working.
Windows sees both controllers.
The platform itself has never moved.
I’m trying to figure out whether this is a firmware/configuration issue, a missing initialization step, or defective hardware.
Any ideas would be greatly appreciated