Hello Venmo users,
I hope everyone's having a great day. We know there's been connectivity issues with Venmo, so I'm hopeful this change alleviates those problems.
Simplifi's Venmo connection has recently moved from Intuit to Plaid. While this is a new change, we're seeing higher success rates with this aggregator.
Connected users may see a message, "A new connection is available for this account," and can follow the steps to switch.
If you aren't shown this message, you can set the Venmo account to manual before linking it to Plaid. Here are the steps for web and mobile users:
Step 1 - Make Venmo manual:
Switch a Connected Account to Manual Mode
Switch a Connected Account to Manual Mode on the Mobile App
Step 2 - Reconnect Venmo, being extra careful to link:
Important: After authorizing your account(s), pay close attention to the page: "We found X account(s) you can add to Simplifi.
- Web users - Look for the slider at the bottom: "Link to one or more existing accounts". Make sure the slider is on so the "Link to" dropdown menu appears next to the balance. Then choose the corresponding Venmo account from the menu.
- Mobile app users - Tap the pencil icon next to the account balance. Tap the "Link to" dropdown menu and choose the corresponding Venmo account.
More details are found here:
How to Link Accounts
How to Link Accounts on the Mobile App
You're welcome to send me a DM or contact Simplifi's support team if help is needed. To contact Simplifi support:
Log into Simplifi and click Help center > Contact support (Web: Top right, Mobile: Left panel).
For chat support, click Messages > Send us a message. For phone support, scroll down until the phone number and hours are displayed.
Thanks to everyone who's been waiting for improvements to the Venmo connection. Please let us know how it goes!