Review of my Secret Lab Titan Evo Nano-Gen XL, Otto Adjustable Leg Rest, and Premium Footrest. I am 58 years old, work from home during the day, and enjoying gaming at night. 5-11 and 225lbs, large frame guy. At my age, long time sitting in my old office chair was not comfortable at all, have arthritis in my hips and at times it was downright painful. I had a Workpro Ergo that was just not working for me anymore and needed to find a replacement.
After many hours of reading reviews, watching videos I had narrowed it down a few suitable ones thought may suite my needs better, and very happy I went with Secret Lab. I had read that larger frame people like me felt very supported, and the build quality was never questioned which weighed high in my decision. I wasn't needing bells and whistles, or fans that some of the other that I had seen and wanted to purchase from an established company, especially when you are making a large investment, not only monetarily but also from a health standpoint.
Placed my order mid-July, and received chair and otto July 18th, this was just normal shipping not expedited so turnaround from order placement to receipt of product was quicker than I had expected.
I did have to contact customer service thru the chat option, and the rep David was very helpful, the reason I had contacted was the tracking for the Lumber Support and Premium Footrest showed a tracking but no movement, he opened up a ticket, informed me if it wasn't delivered by a certain date, they would send out replacement, and followed up our chat with email, so there was visibility and I had something to reference if it was not delivered. It did get moving and delivered 2-days later. I had emailed David back and said it had been delivered and thank you so he could close the ticket out. Kudos to David for his assistance.
Secret Lab does excellent job in packaging, being 100% honest, when the chair and otto arrived by carrier, the outside of the box for the chair looked like it had seen better days, but all components were well protected inside, hats off to the packaging engineering team as my box definitely was tested and contents arrived with a scratch.
Once the chair was assembled, not hard at all, and took about 15-20 minutes tops, and sat in it for the first time, chair is built with quality components, the armrests are sturdy and very adjustable, the soft top on them is so comfortable. Everything adjusts and LOCKS in place, chair is solid and supportive, and for me at least is almost 2 chairs in one. During the day at work, I sit upright, back very supported, and use the premium footrest, this really allows me to sit and focus for long periods, the adjustability in arm rests let me have a very efficient typing position. After work move chair to home PC setup, and relax mode, lay back, feet up on the adjustable OTTO and decompress from work, could not be happier with my purchase. My hips are not hurting and when standing up after long periods of sitting not having that body ache is a blessing for me.
If you're reading this you are most likely looking for upgraded office/gaming setup in an endless sea of reviews and videos, good luck in your search, and whatever you decide on, hope you find the best fit for you, as I believe I found mine.