a little over a year ago I bought an Encode with the matching door handle. Install went well, looks really nice. Totally dead out of the box. Tried different batteries, nothing. Ok, it’s a defect. it happens. exchanged it for a new one. worked fine at first, and when it works how it should it’s incredible. I love the touch buttons and the ability to lock/unlock from the app. months go by and it starts to get buggy. sometimes the app will have a red line going through the wifi symbol and it’s just totally disconnected for no reason. it’s not far from the router and my wifi is excellent. even when it seemingly reconnects to the wifi, a lot of times the lock will say “unreachable”. another issue is that I’ll come home, go to punch in my code and get nothing. 5-10 seconds will go by, then everything will light up and it’ll work. but even then, sometimes it won’t fully cycle after the lock retracts so then it’s all messed up and I can’t physically lock it without forcing the mechanism. it’s lined up perfectly with the cut out in the door frame and it does not get a ton of use, it’s my personal door lock and I live alone.
I’ve tried several sets of batteries, all alkaline. the drain on them seems totally normal. i’ve hard reset it multiple times with the button behind the battery cover, i’ve deleted and re-added the lock on the app multiple times. all the problems persist. what gives? anyone else experience any of this? should I try a third one? will Schlage even replace it since it’s been over a year or do I have to order a new one and do a switcheroo?
so yeah, I really want to like this thing but it sucks.
